Reviews of local pros in Grapevine, Texas

We’ve used Washburn for many years and have never been disappointed in the service we’ve received. They are responsive, professional, exceptionally capable, and will provide service beyond what’s required. In a recent visit, they not only preformed the scheduled maintenance on our heating and A/C equipment, but spent a good amount of time helping us investigate a rodent problem in our attic. As I stated above, service above and beyond the ordinary.

My AC was not cooling and someone I work with recommended Washburn Air. When I called they sent someone out the same afternoon! Chris was AMAZING! He was very knowledgeable and professional and easily diagnosed the problem with my outside unit! It required further service and he came back and replaced the part and now it’s blissfully cool in my house! It was a great experience dealing with Washburn Air and I highly recommend them! I will only use them for service going forward!

Washburn came out and determined we were low on freon and that we have a slow leak. They topped us off and have us estimates on parts or to replace the whole system. The tech was great! We'd highly recommend them!

Wow! Can’t say enough good things. Great communication from the start, very open and honest. We got a mini split in the garage installed and had quotes from other companies. Washburn came in the lowest and was open at exactly how they got to that number. Installation was scheduled very promptly even in busy season. When the crew came they were nothing but professional. There was an issue that occurred (completely out of Washburn’s control) they immediately informed me of it, insisted the would make it right, and they did. They have ABSOLUTELY earned a loyal customer and advocate in our family.

Tommy and Jason (as well as their entire team) were fantastic to work with. They installed 6 new systems flawlessly and we are very pleased. They performed their quoted services exactly as promised. Their work was clean and professional. Their pricing was extremely competitive and they were willing to go above and beyond! Communication was excellent. I can't say enough great things about this company!

I've owned my home 12 years and used countless AC companies for repair, replacement and maintenance in that time. In most cases I overpaid, or was left with incomplete repairs. When my AC went out last night I called Washburn Air hoping they could get us back up as quickly as possible... Their reviews were great and they took requests after most companies were closed.

They not only were able to be out this morning to do the repair, but they took the time to show me everything needing to be done, didn't charge me a ridiculous fee, and got my system up and running in just a few minutes!

The guys they sent out were professional, knowledgeable and just plain friendly (which I appreciated given that they work outside in 103 heat all day and that can't be much fun!)

I finally found an AC company that I feel is worth every penny and most importantly trustworthy. I liked their team so much, I even signed up for their annual maintenance plan.
My only regret is that I paid so many other companies so much money over the years when this group was right around the corner from me. Lessoned learned... Washburn Air has my business now!

Jason was AMAZING! He was here so quickly and was able to get our AC up and running like new! He was so friendly and knowledgeable, we will never use another AC service again! Washburn Air is a top notch company and so was Jason Brown! I asked for extra business cards to give all my friends and family! Look no further then Washburn Air... they will take EXCELLENT care of you... they sure took good care of us!!! Thank you Jason!!

We recently had to replace our condenser and evaporator coil A/C unit and we are so glad we chose Washburn Air. They were quick to get a tech out to diagnose the issue, got us scheduled for the installation, and now we are enjoying cool upstairs again! During the installation, the guys were on time, took their shoes off when on carpet, they were polite and answered all our questions. We had three quotes and they came in with the best quote and best customer service. Call them!

Super easy to schedule. Came when they said they would. Got a text the day of with a reminder.
Clean, kind, fast and easy.
Thanks to Taylor and his team for helping give me peace of mind that my system is working great!

We had a great experience with them from start to finish! They were professional, prompt and reasonable. We will absolutely use them again!

The outdoor HVAC coils went out and left us roasting in our house. Called Washburn Air and they contacted their client for the following day in order to work me in quickly. Eddie came out and spent five hours in the sun removing the old coils and installing the new ones. Their price was very fair. I cannot speak highly enough of Washburn Air and Eddie, one of their technicians.

I called about an outdoor AC unit being loud. The Tech told me the compressor is naturally loud. They installed a compressor sound cover to reduce the noise. When the decibel levels were the same as before, they said there was nothing they could do but I could call Lennox to discuss the cover. Wow, so after $587 I get a sound cover that does not work and an AC Contractor that not only does not back their service, but will not back the product they installed. STAY AWAY from these people!

Very responsive! They diagnosed the problem and fixed it quickly. It would have helped if I had done some regular maintenance in the last few years. But nonetheless, disaster averted, problem resolved, and at a fair price.

We recently called Washburn Air for a valve repair and pump replacement. They promptly replied and we were able to schedule in a timely manner. The technician was professional & kind. We appreciated the accurate arrival time texts, and quite/payment system. We highly recommend Washburn Air.

Great experience with Washburn Air. They were timely, professional, and resolved the issue. I highly recommend.

The people seem really nice, but will take your money and leave you with trash. Called them out for a noise my A/C was making, to clean the ducts, and to install more insulation. The service manager came out and gave me a quote ($5k, which I gladly paid). He assured me my system was running at 50% and his solution would make a great difference. He also assured me that is all I needed to do. They came out and replaced the fan and motor. It is, unfortunately, still making a noise. I can hit it to make it stop for a few seconds, but it comes right back. They had to come back to do the duct cleaning because they were missing a part to the machine. When they came back, they didn’t clean three of the ducts because they said they didn’t have the right connector. Also, they left dirt all over the ceiling and vent covers. They then recommended I replace the entire system, which is only a few years old. I called three times and asked to speak to the manager, but I have never received a call back. Terrible experience from a bad company. Look elsewhere to avoid the same headache.

So glad we contacted Washburn Air to help us with our Rheem Heat Pump. Service Technician Eddie diagnosed the situation quickly and answered all my questions so, that we were able to decide on the best course of action moving forward. It was a pleasure working with everyone on the Washburn Air team - I especially appreciated all the text messages and emails with appointment confirmation/info and the technician arrival updates. Thank you, Washburn Air!

Came and fix the ac problem very quickly and stayed to make sure the problem was fix, also shown and explain the issue. Highly would recommend to anyone with ac problems.

Our technician Evan serviced our unit. He was honest and professional. He explained everything thoroughly and repaired what was necessary. Thank you!

Our tech was very knowledgeable and honest. He arrived on time and I really appreciated the automated text updates of his ETA. We will definitely be using Texas HVAC Experts for all things HVAC! Overall, great experience!

John did a great job with answering our questions and even checked in with us the evening after installation. His crew worked hard all day long replacing the entire unit inside and out. Alex had been working all day and still explained the system to us with ease. Appreciate you guys! Bless you!!