Reviews of local pros in Grapevine, Texas

Jason was superb in all aspects of the changing out our unit that the 5 ton unit compressor died. He came yesterday evening after our call around noon. He set the other compressor to by pass the larger unit would not cause us to loose all our cooling. We chose to do a replacement. He ordered the unit last night & scheduled the install for 4 pm today. He had a cancelation of an install this morning. He sent TJ & Franko at 10:30 to do the removal of the old unit & install of the new unit. Everyone was professional & accommodating in every way to keep us as cool as possible for as long as possible. They had to work on this very hot & humid day & overcome two unexpected difficulties. They completed the job at 4 pm. We are very pleased with their work as they preformed well under difficulties. Would highly recommend Washbur n Heating & Air.

Washburn Air replaced our HVAC system when our old system stopped working. Everyone I worked with was very professional, informative and very helpful. Entire process was managed smoothly. Thanks to Jason, Tony, Chris, Eddie & entire Washburn team for efficiently handling this efficiently.

Washburn Air went above and beyond for us. We had two different companies look at our issue, and neither one of them could solve the problem. One suggested we purchase an entire new unit. Washburn Air was able to trouble shoot our system's issues and fix them for a fraction of what a new system would have cost. So thankful for their expertise in Trane systems and their honesty and hard work!

Very responsive when my system went out in 100+ degree temperatures. Quite helpful with different quotes to fit my budget and needs. I recommend Washburn Air for A/C repairs and new system installations.

Washburn Heating & A/C is a top-notch company. In October of 2018, Joe and his team installed a new a/c-furnace system for our home. They did a great job, were quick and efficient. Washburn has been servicing our system for many years and have always been very prompt in responding to our requests for service and have been up-front and honest about our system needs and costs. I highly recommend Washburn Heating and A/C.

The previous owner of our house referred us to Washburn Heating and A/C in 2000, and we’ve exclusively called upon Joe ever since. He’s quick to respond to phone calls/emails for service and arrives on time. Most recently, he took care of a warranty claim on a thermostat and promptly replaced it - no charge or hassles.

Washburn did a great job installing the overhead vent for our stove! They are affordable and provide great quality work! Will definitely use them again.

Had an emergency service call to fix our furnaces. Was able to schedule a next day appointment in the midst of record setting cold. Tech called ahead (was early!) and was able to get one of the furnaces up and running. Turns out the condensate lines were frozen solid. Explained the issue, gave me options and walked me through how to finalize the fix once the temperature permitted the lines to thaw. Very pleased with Washburn and will now be a customer.

Jason and his team installed a full HVAC system in a detached addition this past February. They were knowledgeable professional and very reasonably priced. I recently had an issue with the A/C portion of our HVAC in the main house( not installed by Washburn) and they responded immediately, diagnosed and had the part installed in a few days. Top notch company

I called Washburn close to a noon hour and spoke with Mary. She was asked if my service request was urgent. I said that is was not urgent. To my surprise & delight, she immediately processed my request and I received same day service in the afternoon. Technicians listened to my problem and reviewed historical documentation that I had received from my smart thermostat system. They proceeded to locate and diagnose the problem. I was consulted about the time & cost; I provided my approval to continue with the repair work. Professional, expert work; no surprises and tricks in billing. If you need help, this is the company to call. I was referred and now I'm referring you. Thank you to the staff of Washburn Heating & A/C for your "seamless" team effort in providing customer service.

We have been using Washburn for 10 years in 2 different houses. The first house had a very old unit and these guys helped us hang onto it well past its life. They always make it out super quick - relative to other places we have called. They are honest and upstanding. I wouldn't use anyone else. Highly recommended!

I called Washburn one evening when my A/C went out and by the next morning at 8:00 a technician was here to resolve my problem. From the initial phone call to the technician providing the service, we received excellent timing, professionalism and quality work. Thank you for valuing your customers and their time.

Jason and TJ were extremely professional and friendly. They offered a financing plan immediatly once they realized our entire HVAC system would have to be replaced. They were on time and installed a new HVAC system. They made sure everything was working correctly and walked me through everything they did. They also completed duct cleaning for our entire home which we had went years without doing. It was quite a lot of work and they still managed to get it all done in an efficient manner. We are so grateful for Jason and TJ and we will only be using Washburn Air from here on out! Thank you all so much for everything!

Had another 100 degree day where my ac wouldn't turn on. Washburn was closed and the only technician able to come out had already worked 6 days straight. He still took the time to come out and get our AC back up and running. Thank you Jeff!!!

Wow am I glad I discovered Washburn. Two super polite guys showed up right on time...and I mean on the dot. They kept me informed about our issue — actually explained it so even I could understand it — and fully explained the repair options. I was so impressed that I signed up for their service plan on the spot. Repair was fast and effective. No need for me to look any further for my HVAC resource.

We just had a great experience with Washburn Air. They were extremely professional, on time and very friendly. They used shoe covers which was very considerate.
We used a different service company for years and only now did we find out that we were low on coolant. Altogether it was a great experience and we can highly recommend Washburn Air to anyone.

Used Washburn for a few years now and will never look elsewhere. The entire team is professional and knowledgeable. They are always very detailed, never oversell and extremely detailed. Truly one of the best service providers you will ever deal with.

These guys are the best!!!
My heating system was almost irreparable due to a botched job from a different company. However, Washburn Air worked tirelessly until there was a solution to fix my heating system. Jason and his team were very professional, explained the problem(the cause and solution) thoroughly, and sought after the best interest of me as a customer just by just being honest. I would definitely recommend Washburn Air on any day!!!

Came on time. Jeff was a pleasure to deal with. Professional appearance. Put on shoe covers. Provided a quick, inexpensive repair solution, when a pricier alternative could have been recommended. Use these guys!!

Update Oct. 28, 2021 Still can't say enough good things about Washburn Air. They have by far, the best Customer service I've ever seen. We had our Fall Furnace Checkout as a Comfort Club Member. Tom and Brandon came out and made sure everything was operating correctly. Very courteous, professional and extremely knowledgeable. The furnace checked out well and they also diagnosed a problem with our AC system. The TSV was sticking intermittently. I was amazed at the technical ability of both Tom and Brandon and the quick response from Tommy. All fixed up now, the AC and Furnace work great. It is good to see a Company today that takes pride in Quality and Customer Service!! Thanks again!
Bob D, Rowlett

On Sunday, the AC System malfunctioned for a short period of time. I called Washburn and even though it was on a weekend, Tommy called me back and we ran through some steps on the phone. He also scheduled a tech appointment early the next morning. This is Excellent Customer service in that they took the time to respond quickly and begin to help us. Today, Scott came out and checked out the entire system, explaining every detail of operation, etc. I've been a Washburn Customer for 9 years now and they have the absolute best technical and Customer service possible. Thanks to them for their expertise and care. I highly recommend them!

I cannot even begin to express how thankful I am to have come into contact with Washburn Air. I spoke with them late last night and he was here today by 11:20 am. The problem was diagnosed and fixed within 45 minutes, if not less, and the entire experience was just amazing. He is very friendly, professional, affordable (this was our biggest concern with getting it fixed and he was more then willing to make something work for us both) and extremely knowledgeable about HVAC systems and how to work on them. He will be our go to person from now on and will be the one we recommend to everyone we know. He recently began servicing the Decatur area and I am so glad he did.Thank you again for your help, there aren't enough words to express my gratitude.