Constraction reviews in Helotes, Texas

Awesome team. Unfortunately I had to go through the experience of choosing the wrong company first, but Servpro was amazingly sympathetic to our troubles. They showed us exactly what their recommendadtions for remediation were, and even highlighted some of the good work of the previous company had done to help put us at ease. The speed at which our home was put back in order was astounding and my family is finally back to normal. Thanks SERVPRO!

REVISED 15FEB23: No change in my assessment of the initial contact and service teams. However, their billing department is unprofessional bordering on harassment. - I received an eMailed invoice within 24hrs of work completion. On this invoice it listed, "NET 30", meaning the bill needed to be paid within 30 days of receipt. Starting 48hrs after work completion, the daily eMails and phone calls asking for payment began. In that their invoice discloses a 4% surcharge on all credit card payments and it is a NET 30 billing, it is rude, distrustful, and annoying to be hounded without granting a reasonable time for customers to arrange and enact their payments. What makes this even more deplorable is their service is disaster recovery, where frequently families have multiple unplanned fiscal burdens and are working with other vendor and wrestling with insurance companies. A little patience, grace, and added professionalism goes a long way.

ORIGINAL REVIEW: Polite, professional, and rapid response to our water heater leak. Raul & Francisco were on site in less time than dispatch predicted. They explained each step, were respectful of our home, and ensured everything was in place & the next steps set up before departing.

My insurance company referred me to Servpro after a water damage in my home. They did an amazing job. From my first call to the office to the time the job was complete the crew made me fell comfortable during the entire process. I will definitely refer you to my friends and family.

Matthew and Benjamin did an amazing job. They came in during an emergency water damage after hours wishing 1 hour. These two guys provided excellent costumer service and well mannered. Definitely recommend. Thank you so much

ServPro must be committing insurance fraud because we got an email almost 1/2 year later saying that USAA was sending us a check for something that was still owed. We signed our paperwork and washed our hands of everything months ago. USAA has now sent us a deposit. Don’t use us as a middleman. Take that up directly with USAA and have USAA directly send you a check. What in the actual ……..! Upon that, there is glue on our bamboo floors that is still stuck to this day. No matter how hard they tried to take it off, it won’t come off so we live with it.

Helped us with a major leak and damages from a ceiling collapse. Took a week or two but was very good with timing and communication.

We had a fire in our garages and adjoining gym room that left the walls and ceilings of all three rooms badly damaged. Pedro was a huge help from the start, coordinating everything with the insurance company and guiding us through every step of the renovation.

Once we gave the go-ahead, he and his team worked tirelessly—six days a week—and made sure to involve us in all the little details that come with a renovation: where to place outlets and switches, paint colors, and so on.

In the end, everything was finished on time, within budget, and exactly as we hoped. The workers were always polite, respectful, and willing to listen to any questions or concerns we had.

Of course, dealing with the aftermath of a fire is never easy, but Pedro and his team made the whole process as smooth and stress-free as it could possibly be.

I recently used Servpro for deodorization after an unfortunate incident between a skunk and my dog that resulted in him running through the doggy door throughout my home sufficiently permeating the house with skunk smell. My house was filled with such a strong smell I felt like I pepper sprayed myself. I called Servpro and they were happy to help. They provided prompt, and friendly service. My house is completely rid of the odor and I can return to being comfortable in my home again. 10/10 recommend!

I received Servpro’s services with a collapsed ceiling due to water damage. Pedro and his team were speedy and communicative with an attention to detail to ensure quality service! They came out mid-week and were quick to begin working on it, and repaired everything in just a matter of days. April was also a big help in meeting with me about the ceiling fan replacement. I cannot recommend them enough!

I had a great experience working with Jorge and his team. They were professional, reliable, and super easy to communicate with. The quality of work was excellent, and they finished the project on time and within budget. I’d definitely hire them again and highly recommend them to anyone needing a solid contractor.

I had the pleasure of working with Jorge and the team at SMGC Construction on several commercial projects, and I couldn’t be more impressed with their professionalism and craftsmanship. As commercial general contractors, they managed each project efficiently and delivered exceptional results. From start to finish, they communicated clearly, stayed on schedule, and ensured everything was completed to the highest standards. Jorge and his team consistently exceeded expectations. They were always respectful to the end users of the property, and maintained a clean job site. If you're looking for a reliable, trustworthy commercial general contractor in San Antonio, I highly recommend Jorge Simonelli and the team at SMGC Construction. I’ll definitely be reaching out for any future projects!

I have been cleaning and maintaining pools for five years now and I have always enjoyed maintaining Pool Concepts Pools. When you put the right equipment in and it’s done right it makes My job a lot easier.

BUILD BEAUTIFUL POOLS; BUT NOT GOOD AT RESPONDING TO CALLS FOR SERVICE OR QUESTIONS.... called Monday, were told would receive a call back within 48 hrs. called again yesterday... still no response... cancelled call today; will call another company... had the same problem when pool was being built; and for warranty work.

Excellent. I highly recommend this company. Most knowledgeable of all the pool companies I researched. They exceed standards and will make sure that everything is done right. They have been nothing but trustworthy and honest. I truly feel like they honestly care about me being happy with my pool. This company definitely is the industry's best!

Had an appointment today. The sales person called and said that they can't make any work at my house because my house is so far away from them and it was not going to be fair for the workers. I'm only 39 minutes away from Pool Concepts. I guess they don't want to sale any pools. Lost a customer here and will probably lose more customers. I'm not recommending this company

Great pool company, from start to finish. We have had our pool over 10 years and I can still pick up the phone to call them with any questions. Great customer service. Would highly recommend them and I have. Other friends have used them with great results as well.

Beginning is wonderful with design. Jason had a lot of patience with us and visited with us many times. Alma did a decent job too throughout the process. In the fall/winter months, the pool was forecasted to take 8-10 weeks. They started in November and it seemed on track to be completed in early January. It was cutting it to the T, as there was little last minute details (firepit) that weren’t complete yet. In addition, it was clearly seen that some of the last minute details like the box to turn on gas fire pit , the tile in spa, etc. had poor quality done for a 90-100k pool.

All in all, I would recommend them but last minute details is what we just recently got resolved (March)after the start in late October/ early November. Also, there bubbler and features don’t turn on the same time, which as first time pool buyers, would’ve thought would be different.

Hope they can mitigate some of the things that we’ve experienced. Overall, 4 out of 5 because on those minor, yet important details.

We called the office and were told the estimator was on vacation someone would call us back in a few days. Over a week went by and we didn’t hear back from anyone so we called back and were told oh sorry no one has called you but you aren’t in our service area. A pool company out of Helotes who won’t come to Boerne to build a pool when it says on their site they have built pools in Boerne. Not a good experience in communication we could of been told this on the original call instead we are over a week further behind in our search to build our pool now! Thanks Pool Concepts!

Working with Jason was easy, quick, and informed. Overall we couldn't be happier with our new outdoor oasis! It's worth noting getting from 95% to 100% complete was tedious and time consuming (repeated requests for small details to be finished), but functionally the pool was done on budget and on schedule!

So first the good. The pool designers who met with us were fantastic. They really did a good job incorporating what we wanted in the design. The build went relatively well, although they rip your yard up pretty bad and have little regard for that damage and are pretty clear they won't fix anything. That's about all the good I can say about this company unfortunately.

Now for the problems.

A cable to one of the pool lights was cut during install. It took over a month to even get someone out to look at it and figure out why the breaker kept tripping. Even longer to get it fixed.

When the pool was complete, the pressures in the filter kept shooting up. They kept blowing me off when I would call about it. They kept blaming us for the issue because we had "too many people swimming in it." Well, when they came to do the decking, NO ONE swam for 2 weeks, and guess what? Filter pressure shot up and it had to be backwashed twice. This finally spurred them to come look at it and they realized a screen was broken. They fixed it and the filter problems stopped for a bit.

It took months to get someone to come out to hook up the ozonator that we paid for. It was originally unhooked when the pool was finished because they felt it was causing the pump to lose prime.

When the UV filter was installed, it was never turned on because the installer didn't remove the contact protectors. So pool mart came out and said "Yup, they didn't read the instructions. We see it all the time."

Later that year we began having issues again with dirty water, but pressures seemed fine. After several service tech visits, we were told the pool was just dirty because too many people were swimming. This is always the answer from them.

Finally, and thankfully, our UV light went out again. They sent pool mart out to look at it. This tech told me the pool was not dirty, but that it was full of DE from the filter. Out come the service techs again and can't find anything wrong. The problem continues for a few more months.... Finally, after multiple visits, it took Ryan himself coming and figured out there was a large crack in the manifold that the service techs missed multiple times, even amongst filter cleans. (Ryan was always really helpful, but he's very busy so it takes a long while to get anyone out.)

This was fixed, and then a few months later, we once again were having DE get back into the pool. Here we go again. Multiple visits from the techs and no one can figure it out. I had finally had enough with this company. Even though the equipment was still under warranty, the immense frustration and lost time with Pool Concepts was just not worth it anymore. So going forward, I'd just pay for better service. I hired Blue Science Pools to come and take care of the problem. (they have been really awesome by the way). The first visit the tech looks at everything and tells me the Multiport Valve is bad. Interesting because in like 100 visits out there, Pool Concepts never bothered to even check that thing. Blue Science replaced it on my dime and guess what?? Everything was completely fine after that.

There were so many small issues that came up. When the tech came to clean the filter, he didn't remove the screens. Just opened it and sprayed it down with a hose and left. We had an electric heat pump installed. It broke after a year. I had some concerns it wasn't installed correctly because it kept leaking water. Pool Concepts said no, it's right. Amazing they could do that without even looking at it. It took multiple phone calls to them to even get a tech to come out. I had to constantly chase them down.

I would definitely not recommend this company. The build was good. But that was it. The next few years were an absolute nightmare. I regretted getting that pool every single day. Despite all their promises of how things were going to get better with their service it never did. We're building a new home now and wouldn't even consider using this company for the new pool.

They used the wrong flagstone. I guess it was cheaper for them to cut corners. My neighbor also had the flagstone and it peeled from the 3rd week and is still peeling today. After the construction was done I never heard from them again other than requests to repair the filters which were also of bad quality. Please do not use this pool company if you value your money. From the start it was a shady experience. Oh, and when your pool is finished, they offer a pool school that was absolutely a joke. Good luck getting them to schedule any appointments on the weekend too.

In response to the response: First of all, no other flagstone was presented at the time of selection. Also, when this was (the only) flagstone presented, no one advised that it may cause this many issues. In fact, why would anyone choose flagstone that would peel so often. We also advised the pool guy (who works for you) that this was happening and he advised it happens all of the time and they don't advise customers of this issue because they just want you to sign and have them sell you a pool. So, to me this is cutting corners. Also, I thought it was very odd that I did not hear from anyone after it was done. On another note, if your filters are as good as you say they are then it was installed wrong. The pool guy did not want to perform maintenance on it...I wonder why. Whoever reads this please beware of this company. The pool was so problematic in so many ways and this was just in the first year. All, in all, a pool company can say what they want in order to be somewhat vindicated but I can tell you as a consumer of this pool company, the work was shoddy to say the least.