Reviews of local pros in Helotes, Texas

Wow! What a team, from the scheduler to the plumber, Scott, to his assistant that provided me Top Shelf Value at a fair price.

Plumbers were punctual because they arrived early, friendly because they answered all my concerns & they were highly knowledgeable of the services & up to date products I needed. The installation of the PRV & the leak repair were handled very professional & efficient resulted in my yard looking untouched.

I would definitely use their services again.

From the very beginning, I knew that my home warranty (Choice)connected me with the company that was meant to help me.
Jade, the dispatcher, who I found out had only been there for about one month had such compassion and went above and beyond what I’ve ever come across with customer service. I was completely overwhelmed with so many things that were going on in life with my house that I needed somebody that was truly caring.
She asked if I wanted to be put on hold for a moment or if she could call me back and I asked to be called back because I was trying to take my dogs out and they were giving me a very difficult time. She was able to get somebody to come out that same day which was a total blessing for me! Granted, this was Labor Day!
I had to return to work the following day. I was unable to take any time off and would not be home until approximately 5:30 PM each day.
The gentleman that arrived was not only professional, courteous, compassionate, and kind he put my mind at ease! We talked about our faith, and I knew that there was a reason he came to help me! This was a home warranty claim and he was not able to do any work until he had approval from the warranty company. He waited longer just to see if they would respond. Even though he was unable to get a response from them, he eased my mind with my issue. I was very concerned with my water bill. He said because he was a professional plumber he would be able to help me navigate with SAWS since there was an actual leak. This would help in getting my water bill lowered. He explained that he had helped people previously in the same situation.
I received a call this morning that my warranty company would allow him to do the work. I had already told him I trusted him and he said he would help me and he understood that I could not be home until around 5:30 PM. They had to call him specifically and ask if that was OK with him.
He showed up right on time and it was like Superman coming to save the day!
If anybody crosses paths with Eric Kiolbassa, he is the real deal!
May God bless Eric, his family & everybody with San Antonio Plumbing!

Eric my service tech was great. He evaluated the issues, explained the process and fixed the issue promptly.

He went above and beyond to run and pick up another part that was needed and back in 15 minutes to complete the job!!!

I was very happy with his courtesy and professional demeaner

Eric K. came out to our home to make repairs on our one of our bathroom faucets. San Antonio Plumbing is GREAT.
While I’m sure all their plumbers are fantastic, we always ask that they send Eric K to our home for any issues. We appreciate always have the same outstanding professional plumber because we know and trust him in our home.

Absolutely hands down a life saver. 🛟 Just purchased my home which had a full renovation on the plumbing so I wasn’t sure why when we moved in there was no hot water. Checked the pilot on the water heater that was working, so I put my home warranty to the test. In less than 30 minutes I had a call from San Antonio Plumbing saying they were in receipt of my claim and they dispatched a plumber to my house in less than an hour. When Eric arrived he was very personable and courteous. We went straight to the water heater (which was newly installed) and he noticed right away the main water was only 3/4 turned on. Essentially I was loosing pressure and with one turn we verified everything was working.

Time to return all my plumbing tools back to Lowe’s and change my YouTube algorithm. Glad I didn’t touch anything and just left things to San Antonio Plumbing.

Lesson learned home warranty is everything! My out of pocket was only $75.00 with Choice Home warranty

I have Choice Home Warranty and my water heater failed. They sent San Antonio Plumbing out to assess. The technician Dustin was very professional and took the time to explain everything to me. A couple days later he was back to install the new water heater. Everything was good and the new heater works perfectly. I had to pay $455 for non-covered expenses. I checked into this before scheduling the replacement and learned that Choice Home Warranty pays for the water heater and $75 per hour for each technician to do the job. They cap it at 2 hours with 2 technicians totaling $300. The flat fee for the entire job is $755, leaving the balance of $455 for the homeowner to pay. When I reviewed my contract with Choice it clearly states that they only pay for the tank and the labor to install it and nothing else. They do not pay for disposal of the old tank, the new expansion tank installation, or any new hoses, new wiring, or connectors. All of this was included and likely the reason I had to pay a balance since none of this is covered by Choice Home Warranty. Honestly, I think I will be going back to American Home Shield after my Choice contract is up because I never had to pay anything extra with them for repairs. They are better home warranty company than Choice. As for San Antonio Plumbing, they are honest and do a great job. I’m thankful Dustin and his partner for taking good care of me making sure that the installation was done correctly and without any issues

Gerry came out and was already on the roof when I arrived at the property. He never stops moving, giving brief feedback while moving between tasks. I was impressed with how thorough he was in inspecting everything - roof, foundation, interior walls, plumbing fixtures and appliances.
At the end - you sit down and go through the pictures and any issues with him. He provided the thermal imaging at no additional cost for my inspection, which revealed a leak in the HVAC system in the attic. Something that would have cost money had I not been aware of it.

I've dealt with a couple home inspectors recently, and this guy would be my first choice for any future purchase. His inspections are easily worth double what he charges.

Bad service. Bad attitude. Bad everything. 👎 can't show up on time. Can't fix anything.

Very knowledgeable. He worked late and got our AC working. He is honest and very fair with his fees.

Thanks Ross.for coming out on short notice. Simple call, but much appreciated!

Thank you for your timely and competent service. When the AC went out and it was 105 degree hot, you were there! I recommend and trust Ross.

Great service, was recommended to me and now I'll be recommending him as well.

Ross has worked with the big companies and has their quality, but leaves behind their high prices to be very affordable. He’s trustworthy and reliable. Highly recommend Shaw AC and heating.

It never fails, when the weather gets too hot or too cold, our AC/Heater needs attention. We appreciate Ross always coming to our rescue and getting the unit back to functioning properly. Thank you, Ross! You are the best!

Great customer service and super fast. He gave us a fair price and provided quality work. Even came back 2 years after install to make some adjustments at no charge. Highly recommend.

Great service. Tech was available sooner than other companies, got the AC fixed, and charged a fair price. Super thankful to have the AC working again

Ross came out and gave me a great quote for my AC replacement. He completed the work as scheduled and I now have a cool house again with a much more efficient unit. I highly recommend.

I was struggling with AC issues for months and no one seemed to be able to fix it. I was in tears. But then someone referred Ross to me. He (and his assistant) did a tremendous job from start to finish. He’s calm, knowledgeable, and very fair on price. Highly recommend!

Ross was professional and on time for the estimate and the install. I got three separate quotes before deciding to go with Shaw AC & Heating. He was knowledgeable and affordable! Installation was fast and my unit is working perfectly and it is a great upgrade over my old system. I highly recommend Ross and his team and would call him again.

Quick response, extremely knowledgeable, friendly, explanatory and great value. Ross even recommends small upgrades that can help the system run more efficiently longer. There’s no one else I trust with my home or my money.