Contractor reviews in Houston, Texas

This company is amazing. They do follow ups after the water Softener and RO system is installed just to make sure that is working properly. User, the tech, was great at explaining everything and even gave us a couple of freebies. We're very happy with the system. Our skin feels great. Especially, for my son who has eczema and he's scratching less and even his skin feels softer. It's helping him a lot. Definitely recommend them.

Both Katherine and Luis doesn’t abide to their respective promises and stood us up multiple times on our service appointments. Just empty promises. 🙁🙁🙁

And the sad part about it is that the supposedly services was already pre-paid! 🤦‍♂️🤦‍♂️🤦‍♂️

Simplest way i can put this is that customer service doesn't exist here. I have had three separate run ins with Luis and his company and only one was completely resolved and that was just the annual filter change which they still didn't show up when they agreed to. March 19th 2025 i paid for a service to reroute the drain tube scheduled for March 22nd and today is April 1 2025 and when Luis finally came out, He noticed whoever initially set up my system didn't rout the drain under the sidewalk and to the curb as needed. They basically stopped it 12inches before the sidewalk and the constant draining made a bald spot in my yard. This was the reason for my calling march 19th 2025 to pay for a service that was supposed to be done Correctly when i first purchased his water softner mid April of 2023. After speaking with Luis he apologized and offered a refund which still hasn't came thru and most important, Even tho this was scheduled for March 22nd. As of today the drain still hasn't been resolved. Last i was told by Luis is he will come repair it soon as they are in the south end of Houston. The customer service this company offers is extremely extremely poor. The product of the softner is as desired but good luck getting Luis to honor any appointments or arrangements that y'all may have done. Maintenance Upkeep and customer service are non existent after initial instillation.

Update at 6:03pm 1 April 2025
Luis called apologized and explained there was a flooding issue in south texas and i assume that what pushed my scheduling back. He asked since he is a small business if i could give him the chance to make it right and complete the job this weekend and today he would cash app me my refund and in return i would remove the 1 star review. I politely declined he explained his self once again i declined once again and told him i will update the review with current up to date but will not be removing it.

Updated 4:28pm April 9th 2025
Luis did not show up to complete the work when he told me would from our last phone convo. life happens and i understand that. He called today to notify me he would be at my home shortly to correct the deficiencies. He did show up and extend the drain out to my sidewalk as-well as added sod to cover the baldspots to the location so the new sod can grow into it. Im satisfied with the work. There was some miscommunication where i believed the drain tube would be routed under the sidewalk to the curb but it could have been a honest mistake on my part or his im not sure. Point is the work finally has been completed. Use this company with the understanding that the work will come from local people who you can relate to and be able to call/email/text, but customer service is a issue there but they did make it right in the end of it all.

Recently had our water system installed. Noticed a huge difference. Best decision ever. Mr. Uver did an excellent job he knew what he was explaining to us. Very knowledgeable. I recommend.

Happy Rockport, Texas customer. Great company!

I recently had a water softener tested and installed by Superior Home Performance of Texas, and I couldn’t be more pleased with the experience! From start to finish, the service was exceptional.

Katherine was incredibly knowledgeable and patient, explaining every step of the process and answering all of my questions with a smile. Uver did a fantastic job with the installation, ensuring everything was done perfectly and efficiently. The professionalism and expertise they both demonstrated made me feel confident in my decision to choose Superior Home Performance.

My water quality has improved significantly, and I can already feel the difference in my home. I highly recommend Superior Home Performance of Texas for anyone in need of water softener services. They truly go above and beyond!

I am sharing a review to hopefully warn some of you guys before choosing this company for your water softener system. We got this system and to get it installed into our home was great, and everything was so smooth. We were promised free soaps, which we never received. No matter how many times we have called asking about the soaps, all they say is that they will get back to us, which is whatever. The soaps is not even the big deal.. Our osmosis system has been broken for almost three months. They rescheduled our appointment to get it fixed so many times… so much for warranty!! Now, we have a leak from where they dug into our front yard.. we called Luis kind of scared about it and he hung up us and told us we were tripping.. this is completely unprofessional and hope this warns you to stay away. I wish we would have done some research before choosing this unreliable company.

Update: Luis came out and addressed all of our concerns and did his best to make things right. It was greatly appreciated that he reached out to us and made things right. We understand things happen. A technician came out to our house with Luis and fixed the osmosis system on the spot.

Stay away from this company. They are overpriced. Their water system cost 900 online and they sell it for like 6000. They promised me no sediment in the water and alkaline filter and they didn't do any of them. Everytime you call them they said I'll call you back and never do. After over a year and they still don't do anything thag they promised.

Always do your research before making an investment with a company. Unfortunately, my service hasn't aligned with the stars that this company has received. The presentation and attempt to sell me was immaculately laid out. But, its been a year and I haven't heard from them since. I just had my water tested professionally to learn my system isn't doing what it's supposed to do. No one has ever come out to maintenance my system, nor show me how the system that I purchased works properly. I have called on multiple occasions to never receive call backs from management (the owner) Just do your research people!

I had the pleasure of having a free water quality test done a few months ago by John L. I was really impressed with his knowledge and explanations of what he was testing. My daughters convinced me to purchase a water filtration system through Superior Home Performance of Texas. I have been really satisfied with the quality of water. I like the fact that representatives continue to reach out after the purchase to make sure everything is going well. I've had the pleasure of speaking and meeting with Katherine C. She's is really knowledgeable as well and I was pleased with her professionalism. I would highly recommend this service to anyone that asks. I truly believe it is a good investment.

I had a fantastic experience Superior from start to finish. Everyone I interacted with was incredibly accommodating, friendly, and professional. A huge shoutout to Luis, who guided me through the entire process with patience and expertise. He took the time to answer all my questions, explained everything clearly, and made sure I felt confident in my decisions. It’s rare to find service this good these days—highly recommend!

(Very friendly customer service and well explanatory to what they have to offer, definitely happy with my purchase agreement and the product I've received)...This is was my post 7 months ago.

Since then, my experience with this company has not met professional standards. It’s April of 2025 and although the water filter system works, the costumer service side of it is unreal. They portray themselves as a friendly family-oriented company dedicated to providing exceptional service. They will offer a comprehensive presentation on the quality of water in your home and introduce the health benefits of their 360 products that accompany the purchase of their system. When it comes to service the filter system underneath the sink to drink water from, there is a $300 + charge to replace 3 filters. I was promised that service was free. I have contacted the owner Luis and the representative Katherine regarding the Healthy 360 products to assist in acquiring points and there is no response from either of them. It's amusing that they ask for a positive review right after installation, as they seem to be done with you afterward. The finance aspect is another issue entirely. While it is mentioned that approval is universal, there is a lack of detailed information regarding the actual costs involved. Please read the fine print on this contract. If you are considering a water filter system, it is advisable to educate yourself thoroughly and ask detailed questions. Alternatively, you may choose to go with a different company that offers superior customer service. Do not be swayed by the representative's friendly demeanor when presenting the service.

I had an amazing experience with this company! Luis was professional, knowledgeable, and made the whole process smooth and stress-free. He took the time to explain everything and made sure we got exactly what we needed. Highly recommend!

Uver was great and very professional. He was very knowledgeable about the product. So glad we made the decision to get it. Thank you very much.

Customer service has been excellent
Have had my water system for 3 years techs have always been professional.

I strongly recommend David as a representative to anyone seeking assistance from the company. David is a valuable asset and a great example of what excellent customer service should be. It was a pleasure working with David, and I am confident that David will continue to exceed expectations and bring great value to the organization.

Uver is our Sales Representative that came in to do our Water System Demonstration. He did a Fantastic Job explaining the Step by Step Process and all the Benefits of having a Water System Installed in our House. My Wife Carolyn and Myself are So Happy that we decided to have our System Installed and are Very Pleased with all the Benefits that we are Enjoying by Having it Installed.

Chad Hargett was super helpful. Our water in our house was DISGUSTING. Glad we have clean water. Showering and drinking water is so much better. Everyone should get one of these systems! Not only is it better for your health, but also is good for you home

We are real happy, big difference on the water , we stop buying bottled water and our shower feels better , great investment

Incredible service through and through from the service consult to talking with the owner Luis and the 2 service techs they sent out for install. I was beyond impressed with the level of service and commitment to the customer. Owner Luis came out the next day to see oversee the work and give me the rundown on the system and walk me through it. I will be referring my family and friends to them in the future. Great company great people.

I have had a really good experience with this company. The installation of their water system has been a game changer, especially for my wife that had problems with her skin. Our salesman, Uver, promised a lot of things and every single thing has been fulfilled. We had a couple of issues, but our installation manager, Luis, was quick to fix them by giving us what was promised and a little extra for the inconvenience. Overall, I’ve been satisfied with the results of working with this company and I would definitely recommend their products.