Home Services reviews in Houston, Texas

PJ was amazing! He’s extremely helpful! He says he’s new here, but I would have never known that. He’s not new to customer service that he excels in. He is a keeper. Let’s do this

The guys working the register were awesome! I went today and yesterday to pick out some plants for my flower bed, and they were all very helpful & had a great attitude. However, there was a lady that was working there who answered the phone and was not too friendly. There was a mix up with how many plants I got and how many I was charged, and it seemed like she was not having a good day. Despite that, I appreciate the guys who helped me!

Stopped by to replace my trees. Had 2 Magnolias die last year and need to replace. I asked the 1st employee for assistance and the didn't speak English. But they pointed to a woman so I walked over to her. She was on a personal call and eating something, and ignored me as I stood near her. So I moved on. No one else speaks English i guess. That's at least a $1000 sale lost

I went specifically for houseplants. Found a few possibilities. They have a nice variety of plants.

Due to this hard freeze I'm in the market for new shrubs and bushes. I like this place the kids ran around and through the plants and my wife and I were able decide what works best for us, not to mention I played hide and seek with the kids 😆🤓. No damage to any plants; we were careful. But great selection of flowers plants and mulch and dirt. Never hassled at this place which is awesome. Prices are fair to what I have seen around Houston.

Not much to see the cold weather killed most of the plants but I'll be back when the weather gets warmer

Im disappointed in the new younger group that work here
They have zero knowledge of plants, fertilizer ect...They look at their phones like young people do nowadays. Very disappointing.

I'm a huge fan of other Houston Garden Center I've been to, and this one became my fast fav, too!!! I drove all the way from Oklahoma to take advantage of the 50% off sale, and the selection was good, though the store size was smaller than the others. They had lots of availability with wall to wall plant, trees and shrubs. The staff is always helpful and super friendly. I would definitely return again!

I told the guy he was missing of two pieces of grass. He said no straight to my face got home missing 2 pieces and they won’t answer the phone

Staff is very rude and unhelpful. I just asked which button to push to skip the pin. She started yelling at me because I didn’t understand. I asked again and she yelled more. I left with no flowers. Won’t go back.

I have been using this garden center for almost 30 years. This year I was blatantly profiled. I have been a great spring, summer and fall customer. I will never patronize this establishment again!!!

Vegetable plant shopping is worthless. All sorts of weird varieties of vegetable bedding plants. Especially tomatoes and peppers. No Romas, no plum tomatoes, no cherry tomatoes, no jalapenos, no Anaheim's, no poblanos, no bell peppers, no seranos. Just awful selection of tomatoes/peppers you have never heard of. Whoever is ordering for the stores should be fired. When I go back later in the season, they are still there in an unsellable state. They probably have to throw away most of them.

Such a beautiful place! Loved the selection although I don’t think anyone spoke English which was weird but cool with me because I don’t like to talk lol.

I recently visited this garden center, and unfortunately the customer service was truly disappointing. The staff seemed uninterested, unhelpful, and at times even rude, which completely took away from what should have been an enjoyable visit. It’s a shame, because the place itself has potential — a good selection of plants and a nice layout — but the employees make the experience frustrating rather than pleasant.

I honestly feel for the owner, because if they continue hiring or keeping employees with this attitude, the business is at serious risk. People come to a garden center expecting friendliness, guidance, and at least basic courtesy, and right now that’s completely missing. I hope the owner takes action soon, because with the right team this could be a great place — but as it stands, I won’t be returning.

Don’t drive right past this fabulous store.
It’s very easy to miss and deceptive in size.
Massive. Good layout/well organized.
Great selection. Good prices.
But, your on your own with it comes to customer services.
On this Earth Day (Saturday morning)— there was only one woman (30s-40s) who was useful. Otherwise, rest of staff 16-25 could not help me whatsoever.
Pictures and video don’t do the place justice.

Extremely unwilling to help, even though they knew they have an infestation issue with the plants. Why are these plants being sold to customers? Why are the customers not being advised that there’s an issue with plants and given medicine or treatment for the plants when you’re buying them? It’s unfair to say that all cells are final when you know there’s an ongoing issue that’s false advertisement stealing from the customer. I’m very upset. I want corporate to get in touch with me. I’m requesting that I get to choose two plants of my choice. I want them to be resoiled when I choose them. I also want to be provided treatment just in case the plants are sick again. I do not appreciate the dishonesty when it comes to you being a company and me being a customer. I want someone from the leadership to give me a call on Monday morning and to make me your first priority. For the guy to pick up the bug and try to say that it was rat poop was beyond me until it started moving, and he jumped.

The customer service here is TERRIBLE. I have been trying for over a month to buy the broken, discounted bags of mulch that they have displayed in the parking lot. The workers here act annoyed every single time I ask them a question. And no one even speaks good English. I am all for diversity and inclusion, but there should at least be one person here who can communicate to ppl in English, so that the customers are being helped adequately. I even used Google Translate to help me write a note for them in Spanish requesting help. The note was asking if someone could please call me when the bags are ready to be purchased. The girl replied, “We don’t have a phone.” I have been coming here trying to get help for over a month & no one has been able to help me yet. Terrible unfriendly customer service.

Great lawn care. Much improved results from the freez.

Great service honest and reliable .

The technician that Is applied fertilizer and weed controll was very knowledgeable and courteous.

Excellwnt lawn service! These guys know what they are doing, and they excel in it! Very friendly staff, highly recommended!