Home Services reviews in Houston, Texas

Awful service, had their quote gut swear at me over the phone when I canceled . When I called the office to report this action, the laughed at the subject. Horrible customer service . Glad I found someone else to do the job prior to letting them on the property.

I couldn't even get a quote from these people. They sent someone out, we chatted, he was professional and said I'd get the quote in a few days. I waited a week and reached out again. Said I would get it later that day. Waited another couple days, reached out again - no response. Disappointing and annoying.

I needed some new gutters for a patio roof extension. Team was very professional. Happy with the service and installation.

Awful service, awful company. Was rescheduled for an appointment and then a couple of days before the scheduled date my service agreement was cancelled. i waited for 5 weeks for this and at the last minute ...cancelled. Not rescheduled but cancelled. If you want to be strung along with empty promises then this is the place to go. I am so disappointed.

I had the company come out to measure for an estimate. The gentleman came and told me that I would receive an email with the estimate. That was 3 weeks ago and they have not responded to several emails.

He did a fantastic job. He came when he said and it was the same day. Could not ask for better service at a fair price. I will be a returning customer if i need another gutter repair.

Very unsafe drivers. I ended behind van #116 for quite a few miles this morning after they almost hit me running a stop sign. I then got to witness them blow through 3 more stop signs, speed through a neighborhood, and run a red light. Keep a better eye on your drivers. They almost hit me today.

I requested an estimate for gutter installation. Rep showed up, took measurements but never sent an estimate even after multiple phone calls, text messages. It's been >10 days and counting.

Extremely poor customer service on phone!! The woman I was speaking with put me “on hold”, then proceeded to say really nasty things about me to her co-worker (obscenities, etc.). Apparently, she didn’t realize that I wasn’t really on hold and that I could hear everything she was saying. She also said to her co-worker that she quoted me a date in March because she thought I would say “never mind”. She then hung up on me withought ever coming back on the line.

I had bad gutters replaced. The work was professional done by a true craftsman. Everybody on the phone was incredibly nice. I had a truly great experience with this company!

If anyone is ever needing a gutter installation Call the gutter man. Michael is very knowledgeable and passionate about his work HIGHLY RECOMMENDABLE and affordable. Thanks again Mr.Michael

The advisor that came out rude and unable to answer questions when asked. Got very defensive and entire face and posture unprofessional. He was unable to go off script and seemed like main goal was to re-evaluate entire system instead of repairs which is what I called in originally for. They basically shot themselves in foot as replacing gutters was a future project.

Had a great time talking with the ladies in the office. Brad came out and gave a very descriptive quote with 2 options. I thought on them for about a week, gave him a call back with questions with the expectation he would call back since he was driving and had to have time to review the quote. Haven't heard from him in more than a week.

Once again, for the third time, Gutterman has exceeded my expectations. The team was thorough, fast, and super nice. They stand out as exceptional! Thank you Gutterman!!

This job got rescheduled twice because of rain in the area. Third time was a charm. The crew showed up on time , took care of business efficiently and were courteous to me and the property. Excellent communication with the front office as well. Won't hesitate to call them again.

The Gutter Man is 100% efficient, professional and their products and services are very reasonably priced. I loved the entire process from first contact through to completion of the project. If I could, I would give them 10 stars! ☺️

Updating my review to 4 stars.

Right after I left my previous review, the company reached out to me and explained that the delay was due to Covid related supply issues, which makes sense. Still not a good reason to not keep me updated, this I’m taking away 1 star.

They were prompt about putting up the gutters, did a good job cleaning up afterwards, and it’s been working well so far. I also received a follow up text to see if I had any questions, so I appreciate the customer service.

Overall, I recommend this company for your gutter needs, as long as they make an extra effort to keep customers updated on the status of the install date.

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Want to pay someone for a task and be ignored? Want to work with someone who won’t tell you when they’ll deliver the service you’ve put a down payment for? If so, this company is for you!

They seemed nice and friendly when signing up, but their service turned to the worse afterwards. No news about when they’ll come. Spoke to someone last week and they said they’d call back. I called twice since and left voicemails. Last time I was told they’ll come today, but I guess that’s not happening. Planning on filing a fraud complaint with my credit card company and BBB.

Had gutters and gutter guards installed. Very well done and reasonably priced. They arrived on time, the work was quickly completed and a friendly crew to answer all questions. Well pleased with the result.

The Gutter Man is a loving, veteran owned, family business. It’s been a blessing working with both my father and brother. Consider The Gutter Man for your gutter project. Ask for Brad and his trusty sidekick, yellow lab, named Goose.

We had The Gutterman install gutters all around our 2 story house about a month ago. We upgraded to the 6" gutters. I highly recommend them. The gutters performed as designed during the recent historic massive hurricane Harvey floods. No issues, 100 percent satisfied with the product.

I had seeded my lawn and covered the seed with straw a week before my appointment on April 22nd. I had also overplanted my flower beds with Texas Wildflower seed that were sprouting. When I was forced to leave town before the scheduled service I was not overly concerned. After all, my relationship with The Gutter Man dates back nearly a decade with their staff cleaning my gutters twice each year. I thought I knew what to expect but clearly critical company policies have changed.

I returned home to find vast swaths of straw missing and the seed gone. My flower beds had been raked over and the wildflower seed missing. After speaking with the operations manager, I am totally disgusted. He had the nerve to suggest wind had blown straw into my fenced back yard, and perhaps his team didn't realize the true nature of the situation. I understand the need to avoid a rush to judgement and protect his team. What I don't understand is why someone didn't pick up the phone and ask me why my entire back yard was covered in straw. They had no problem calling me four times to confirm my appointment. Insult was added to injury when the operations manager told me they would deduct $75 from my next appointment.

There will be no next appointment. I will hire a company that cleans gutters the way this company used to perform the task. A company that won't blow debris all over my yard and then sweep up the mess like a schoolboy mowing his first lawn. In the mean time, I'm off to buy more supplies and hope the grass seed has time to germinate before the Texas heat arrives to stay.