Home Services reviews in Houston, Texas

Anthony and his team were right on time for the carpet cleaning and did a great job! He was a great communicator and answered my questions. I had a coupon for 7 rooms, but only ended up needing 6 rooms cleaned. Even though I was willing to pay the original price quoted, he took the time to correct my ticket and only be charged for the 6 rooms cleaned. I will definitely use their service again!

I chose Sears for a six area cleaning because of the Sears name and a special offer they sent by mail.The order placement was very efficient and cordial. They made every effort to accommodate my schedule. Shawn R., the technician showed up on time, with the proper equipment in the truck. He was very professional, clean and organized. Before he started he showed me the areas where he may have trouble to make them spotlessly clean. And he tried his best in those areas. He also gave me instructions on how to make the drying processs quicker.
Overall, it was a pleasant experience and I'd recommend Sears Cleaning and Shawn Roach to anyone looking to clean his/her carpet.

The technician called around 7:30am to say they were about an hour away. They did not arrive until 9:41am (that is 41 minutes outside of our quoted window of 8am-9am, and about 2 hours after the initial call). Instead of receiving any update on ETA I had to call customer service to get an update. After they left I went to put in new air filters - the return air filter grilles and surrounding areas were absolutely dirty and disgusting. There was literally hanging lint/debris (that was not there before the air duct cleaning). The technician could not even be bothered to wipe them off. I'm not saying he needed to take the grille of and clean it but he could have at least removed the hanging debris. For the cost of this service I am extremely disappointed and dissatisfied.

The entire experience was easy and efficient. Our appointment was set, technicians showed up on time, and we got a call letting us know they were on the way. Sometimes companies say they will call ahead, but they don't. This is helpful as I work from home. They were friendly and did a great job on our carpet. We will definitely use Sears in the future for carpet and furniture cleaning.

Calling Sears and setting up the appointment to get my a/c ducts cleaned was so easy. The operator was so cheery on the line. She made me smile and feel good about choosing Sears. She understood what I wanted and she was efficient and very knowledgeable. JD and Anthony from Sears Duct cleaning service came to my house and did an outstanding job of cleaning my a/c ducts. They called me in the morning to give me ana time estimate of when they would arrive. They arrived just as promised ready to get started. They were very professional. They explained every step of the process. I really appreciated them telling me about a problem I had with my UV light system. Instead of just charging me for a replacement UV bulb, they showed my husband how the wiring was not connected properly and needed to be corrected. I really appreciated that information. I will be calling them again.

Ron and Charles came out to clean my carpets and I was thouroly impressed with their attention to detail and their customer service skills! They listened to all my wants and needs and insured I was happy before they left! They were so nice and easy going I felt safe to let them in my home. They were very professional and went above and beyond! I’m a real customer and I highly recommend this service and if you get Ron and Charles as your techs you’ll be just as pleased as I am! After the floor dried I noticed it was a little sticky, maybe it was just me but sears came back out anyway and Ron came back! I’m over joyed with the customer service and no questions asked Ron did a quick go over! I highly recommend sears and highly recommend these techs!

Craig is a highly professional technician, knows the business and has years of experience in the appliance repair service. He is friendly, courteous and takes pride when providing service. I had a clogged dryer vent which ran up through the roof for ventilation. He made sure the vent was completely cleaned, all parts placed back securely and put me at ease that my dryer was back functioning correctly. The clogged vent had caused the heating element to burn out. He left the repair area clean and even gave me tips on how to maintain my dryer performance. I definitely would request his service if needed in the future. I trust him completely.

James J.was very professional. And he did a excellent job.

It was so good to call three years later and hear the lovely, professional voice of Maribel, in fact she was the reason I choose to return to Sears,for service. She was able to get me set up with an appointment the very next day! I was informed as to the arrival of the technicians and Kendrick and Joshua were very respectful, and knowledgeable young men.When they arrived at my home they were very helpful as I had to move furniture close to the vents that needed to cleaned. They worked clean!! and gave me advice about maintaining clean air ducts.

These are three really wonderful team members! As a former Sears HR manager I'm proud of the service provided by these team members!

Elijah & James were excellent.
They arrived on time. Very professional And courteous. They did an outstanding job cleaning my carpet removing the dog stains and odors.

I would highly recommend them (Sear’s) anytime. I appreciate you sending such outstanding workers to complete this job.

They did a really good cleaning. Our vents were extra dirty.
The technicians and were friendly and kept them informed.
My issue stemmed from they had to use Kilz when replacing the vents. They did not put down protection.
Kilz was on
Our floors - we cleaned it off ourselves
Bedding
Leather couch - left spots when we cleaned it off. They refuse to take care of it as evidenced by:
The technicians came back out and said the office would be contacting us. It’s been a month.
I called and was told I would get a return call. No call.
We will be looking for someone else next time.

Terrible service, overpriced, just left the carpet wet - not clean. Giovanne was the technician that did a terrible job and damaged the property because he was swinging around the hoses without a care. First, he arrives and implies if I have cash, he can do a carpet deodorizer for less, I said no. Then he starts setting up the hoses and is on a phone call the entire time (on speaker), I look at him and he says, "you need something?" which isn't super polite but he's in my home! So I ask him to please wear shoe coverings as he goes up to the clean the upstairs carpeted areas and he says "why? I'm going to clean it all on my way down." And he kept arguing until he finally relented but rolled his eyes first. Then upstairs, he started cleaning 6 areas and finished in less than 20 minutes, with a lot of banging around. Once he finished, he said I can go up to see but he wouldn't come up. Weird but ok. I went up and saw that there was still an indentation in the carpet from a rug, I showed Giovanne and he said "I don't know anything about that, I don't know how fix that, Sears doesn't do anything about that." Again, so unprofessional and not credible.
Then he said, "Here's your receipt with the 30 day guarantee info but what you can't claim is that carpet indentation you just showed me." What??
But he finally leaves and I go back up to inspect the carpet and that's when I saw that he damaged a 3 doors and their trim. This was clearly from all the banging around of the equipment. In the photos, all of the doors have the same dark blue scratches which match the color of the hoses he used.
My question is why even work if your disposition is going to be so miserable? Purposefully damaging a strangers property for what? This was such a waste of money.

Edited to add the pictures. A Sears customer service rep called and gave me a number to submit the pictures but it didn’t work so sharing here.

Excellent service I will refer James J to my friends. Job well done.

James J did an amazing job very professional and fast.

James J. Did an outstanding job. We are very please with his work.

James J. did a phenomenal job on all four rooms. I'm requesting this tech from now on.

Daryl and his assistant came yesterday for duct cleaning. They were very polite and somewhat thorough but;
1 They scratched the front door with their machine
2 They left marks on wall from their hoses
3 They did not clean up all the dirt they left on the floor and furniture
4 Worst is that they clearly did not clean the entire duct on three runs

It was an 8 AM appointment and the guys were on time and ready to work. Very professional and the job was top-notch. A big yes
to use them for future business.

Sears needs to do a better job at vetting their contractors. First of all the deal seemed too good to be true. an advertisement to clean 14 vents for $159 turned into $1600 job. Of course I declined. I got a second opinion and got the job done for between three and $400. All of a sudden, no mold .. Interesting

I called Sears been
" That is a trusted name."
Had them come the very next day, I spilled cranberrie juice. Michael was not able to get it out. I felt that he could have left the spot remover longer than just a few minutes.
Also, he said to me, he had never treated a rug with crambery juice. All in all, the carpet looks no better than It looked before. Except I was out over $118.99. Sears claims to guarantee results, but do you really want back a company that charges you for something they were hired to take care off,
And they don't get the job done. If crambery is juice is not removable, they should tell you. I won't be doing future business. Or recommending their service.

Update: they did come a second time. Try a little harder, a slight improvement was done.

James J was very professional and I was pleased with the quality of work that I received today. He answered every question to my full satisfaction.