Home Services reviews in Houston, Texas

We have used Kiwi services for several years now in multiple homes and always have a great and professional experience. With kids, the warranty is an added plus knowing that we are covered for that year.

I’ve had a great experience with Kiwi! They are able to come very promptly after contacting for carpet cleaning. I also have used and really enjoy the 1 year warranty where each room is only $6 to re-clean within the year and a trip charge ($39 I believe). The warranty makes Kiwi an easy choice!

I'm updating this review to add that I am consistently pleased with the level of service that Kiwi provides. I appreciate their timely and thorough carpet cleaning, as well as their attentiveness to my phone requests. What I wrote previously still stands too.

"I use Kiwi because their carpet service is courteous, quick and thorough. It leaves my home feeling refreshed and clean. I am a happy camper."

Kiwi Carpet Services did an amazing job cleaning my carpets, leaving them fresh and spotless. The technicians were professional, on time, and very courteous throughout the process. I was impressed with how quickly the carpets dried, making it convenient for my family. Their pricing was fair, and the quality of service exceeded my expectations. I highly recommend Kiwi Carpet Services for anyone needing a reliable and thorough carpet cleaning!

Kiwi does and amazing job at cleaning our carpet and rugs. Their technicians are very courteous and knowledgeable.

I’m so disappointed! I scheduled my appointment on Monday for them to service me on the upcoming Friday from 10am to 12pm. Well on Thursday they called me and asked if they could move my service hours up to 8am to 10am. I said sure. On Friday, I am waiting for their arrival and realize that the time is now 10:48am. I call them and ask what time were they going to arrive and was told that one of the workers called out and that they would be by al from 11am to 12pm. Pretty much the original time. I said fine. So we move all of the small furniture out of the way to ensure a really good clean could be done. The service tech finally arrives and he asks if I want the stain removal, and initially I admit I said no. Then he said well if you don’t get the stain removal then we aren’t responsible for the stains. I was skeptical to add the service because it was 109 dollars extra. So I declined. The tech started vacuuming and cleaning the carpet. I am very nosy so I go to see the progress after about 5 minutes off him starting and I am not liking the results. I then say no this won’t work I’ll go ahead and add the stain removal service. Then he says I’m not sure you want to add it because it may not work. In my head I was thinking, “well just a couple of minutes ago you were saying it would remove stains. Now you’re saying it may or may not work.” So I’m now concerned that he doesn’t want to do the job thoroughly. So he says just let me finish and you will see that it’s better. I said okay. 20 minutes goes by and he is done with all the rooms, and I’m like there’s no way that he is done. So I go to check my room and the carpet is still not to my liking. So I say are we sure we can’t add the stain removal service and again he tells me it may not work. I ask my husband to check and he’s like oh it’s fine. I understand that he doesn’t want to spend more money after the got says it still may not work. So I’m stuck with a wet dirty carpet. Then the carpet cleaning tech says just wait until it dries it will look better. I just said okay and paid the man. I will never use their services again. Btw I was told it takes an hour to dry over the phone upon initial scheduling phone call and it’s been 3 hours and it’s still not dry. I’m using the ceiling fan and a box fan to dry it! Smh I was bamboozled. This is the final work.

Update: I am changing my review to 3 star based solely on how they handled my complaint. Kiwi contacted me and worked to make the situation right. I really appreciate the amazing customer service and willingness to address the issue. I will give them another try in the future.

Original Post:
They brought my rug back and it looks like they literally just vacuumed it. There is no way they cleaned it at all. My rug is supposed to be white....as you can see in the image, it's not. Plus it took them almost a month to get me the rug back! What a rip-off. If they couldn't clean it, they needed to call and be honest. Instead they bring it to you, have you sign the receipt first, and then bring it in the house. Very shady business practices.

I'm really pleased with the service i received from kiwi they have been a good sound firm carpet cleaning company for me they have provided all the needs of cleaning for our home.

The cleaned my carpets and floors and provided great customer service and good quality work for a great price so I didn’t hesitate to call them back for more services when I had water damage for cleaning required!

I’ve used Kiwi Services for almost ten years and they always make sure that I’m satisfied with their work! Can always rely on them with my carpet cleaning needs!

Wonderful customer service! They remember you when you call and always do their best to help you get an appointment and a good price. Call them for your carpet cleaning needs!

So happy with results of my duct cleaning
They were on time, nice and did a great job. Fair price was offered and quote you over the phone. I made a good choice!

I am so disappointed for the misleading warranty they call it, it's a lie, paid the same amount I would have paid initially. This is ridiculous. They told me I am paying 60's or so but when the bill came out, it came out to $91 which is totally a lie. The technician tried doing a good job and I will give him credit for the effort but my carpet still looks unclean and the stains are still there. To be honest I only see a little difference, and when I called to speak to Roy, he never called back to have a resolutions about my concerns. I was mislead and I am very disappointed after being their coustmer for long time.

I have used Kiwi for carpet cleaning for years and keep going back because they do a good job. And they use all-natural green carpet cleaner that are pet friendly. Plus I like the 1 year warranty of discounted revisits.

tl,dr they didn’t clean my area rug and dropped it back off weeks later claiming they had and charged me a few hundred bucks

Kiwi came to pick up a beautiful white shag area rug with tensil that my elderly dog had urinated on so that it could be thoroughly cleaned. They were supposed to drop it off a few days later, but when I called to check on it weeks later I discovered it had been lost in their system. They were able to find it and dropped it back off.

When I finally opened the plastic packaging (nearly a year later because I’ve been remodeling), the rug was disgusting. It stank terribly, was discolored, and felt gross. I quickly realized the rug was NOT cleaned and now had been soaking in dog urine for a year. I had to take it to the curb because of how terrible it smelled.

When I called Kiwi to let them know, they admitted they had probably accidentally tagged it incorrectly as clean and dropped it back off. She then said it was my fault for waiting a year to open it and there was nothing she could do but tell a manager.

She’s right… apparently it is my fault that I assumed Kiwi Services properly cleaned my rug and I could just leave it sealed until I was ready. Will never use them again.

We had Kiwi "clean" our rug. $240 later and when we received the rug back home, I unrolled it finding it still filled with with loads of debris. I unrolled it and started vacuuming it only to find the dirt and fiber filled up the canister on our vacuum cleaner to the point I had to empty it just to continue vacuuming the rug. Not sure why I paid to receive a filthy rug back no better than when we sent it in. Not happy and do not recommend their services.

I have had my carpets cleaned by Kiwi for several years and have always been pleased with the quality of the cleaning and the flexibility of working around my schedule. I have had children and large dogs so it has been nice to have the multiple cleanings available throughout the year.

I hate having to leave this review as we have loved and used Kiwi services for years. I’m not sure what is going on but whoever is in charge of cleaning now has not been doing their job. We had to send our rug back for a redo not once but twice. The rug was not even dirty like this when it left our home. On two separate occasions, the rug was lost in their warehouse and they were not able to locate without images. Then our rug was delivered filthy, I’m at a loss for words. I hope you do better Kiwi for your other loyal customers because you have lost our trust!

I have been a KIWI Customer for many years for my carpet cleaning at my home in West Houston. It's always a pleasure working with them, excellent customer service and Technician Tommy always does a great job here at my house.... The one year carpet cleaning guarantee makes the my carpet cleaning more affordable throughout the year and they guarantee their work.... if it's not right they'll come back out and make it so.... Thanks KIWI !!

Easy to schedule and coordinate for our carpet and bathroom floor cleaning. We didn’t notice much of a difference with our bathroom floorings, but that’s simply because we waited 4-5 years for professional cleaning, which is why I’m not going to knock stars for that. Scheduling the touch up with warranty on our carpets was super easy and quick too!

Online they promise a vacuum, cleaning, then a carpet rake. They only did the cleaning. It's like a floor polisher with a big towel rubbing the carpet. No extraction at all. My house still smells like the dogs that used to live here, and carpet is full of their hair too. I don't think the machine cleaned the carpets at all. The deoderizer they put in leaves a residue. BEWARE: they promise 10% discount to people who leave positive reviews. So they can't be trusted.