House Cleaning reviews in Houston, Texas

Gianni and Earl were my techs for today. I hadn’t used Kiwi in over 10 years and they are the only company that I’ve ever called for carpet cleaning services. I must say the outcome is still amazing and the techs were very respectable, thorough, and did an AWESOME job!!!!

They do a great job of cleaning our carpets. Always happy with the results. The carpets look and smell fresh and clean. They move lightweight furniture around the home as well which is nice. We will continue to call them when we need carpets cleaned!

For the love of all things holy, keep searching for a better company cause this one needs to be put out of business!
If you have time to read this review, buckle up.
This place SUCKS!!! Plain & simple!
What should have taken 2 weeks, took 7.5.
The ONLY good thing about them is their customer service. The people responsible for the actual cleaning, I don’t have any words for them. Whoever owns this company needs to go check on them & make sure they’re okay.
8/9- They picked up my rug which was a nice service offered & was honestly the selling point for me.
A little over 2 weeks since pick up, I had to call them to check the status of my rug. They said it was ready. We schedule for drop off 8/29.
(Btw their window for this is large, 8-5. So if you have a job, just go ahead & use your PTO if you need them to put the rug back in its place for you)
Drop off was scheduled for the Friday before Labor Day but was rescheduled cause the delivery guy was in Galveston & said he wasn’t going to drive back to Houston to drop it off. Rude but okay? I offer to pick it up myself but I couldn’t because the rug wasn’t in Houston. It was in Dallas. Why did he say he couldn’t drop it off when he didn’t even have it? Customer service rep talks to delivery guy & we agree he will drop it off on Labor Day due to the inconvenience of the previous reschedule.
9/1 Labor Day- Rug was not dropped off. They called & said they were off that day & need to reschedule. We knew that & they agreed he would? Okay, that’s fine. No big deal.
9/10- The rug is finally delivered! I’m excited to unroll it & see the wonderful difference! Except when I unrolled the rug, not only was it still damp but it smelled HORRID! The smell stung my nostrils! It didn’t smell like any chemicals I’ve ever smelled before. I have no idea what this smell was but it smelled like ammonia on steroids! Like the most pungent smell of cat urine straight from the cat’s urethra! I could taste it in the back of my throat. My entire room was immediately filled with this funk as soon as I unrolled the rug. There was no “airing” it out. My rug came back worse than when it left 4 weeks ago!
The pictures I provided was the day they dropped it off. My dogs hair was still on it. Debris was still on it. How?? I don’t even know what those stains are on the back of the rug. None of my pets have pooped or peed on my rug. There were no stains. I simply wanted it cleaned to remove the dog hair & dog odor from it.
The asst manager Crystal even commented on the quality of what I received back when I sent her pictures. She offers another cleaning & discounted the price ($200ish to about $140). They picked up the rug the next day & the guy who picked it up the 2nd time even commented on the smell. It was that bad.
9/24- They text me to tell me it smells much better & we schedule for it to be dropped off the following Wednesday. Great!
Welp…the day of drop off, they call & tell me that it has to be rescheduled!! You have got to be kidding me.
10/1- Rug is finally dropped off.
It was not wrapped in protective Saran Wrap or anything at all like it was the first time they delivered. It was just loosely rolled up. Nothing protecting the freshly double cleaned rug.
You could just tell they were O V E R I T.
Baby, me too.
I will say it did smell better than the putrid cat piss smell it first arrived with, if you consider a wet dog sprayed with perfume an upgrade (which sadly, I did)
At the end of the day (or 2 months), the rug looks no different. However, they did waive the entire fee for all the crap that I went through for a simple cleaning on a rug I bought off freakin’ Wayfair!
Just… yall…Don’t do it. Ask your friends, ask co workers, ask anyone who has personally used a rug cleaning service if they have anyone they recommend. Do not go blindly into this like I did.
Crystal- thank you for all your help. Sorry to leave such a crappy review for the company you work for. You are awesome but those people cleaning these rugs need help. Cause, yikes!

I had an excellent experience with Kiwi Cleaning! They did an amazing job cleaning my rug — it looks fresh, bright, and smells wonderful. The team was professional, punctual, and very friendly. I really appreciated how careful they were with my rug and how easy the whole process was from start to finish. I highly recommend Kiwi Cleaning to anyone looking for quality and reliable service. I’ll definitely use them again!

Kiwi Services exceeded my expectations! The turnaround was super quick, the service was smooth, and I love that they use eco-friendly products. Clean results without harsh chemicals is a huge win for me. I’ll definitely be booking with them again.

Kiwi told us to repair an oriental rug they'd only remove 1/4 inch border. They removed 3 inches from 2 sides of our rug. They now want us to pay additional money because it wasn't fixed correctly. We are in discussions with manager awaiting outcome.

We have been customers for many years. We have been very happy with the service, price and technicians. Signing up for the yearly contract makes the expense of carpet cleaning very affordable. It’s the only company I know that allows you to pay for the first service (full price ) and then all remaining costs are a fraction of the initial cost as often as needed. I usually request a senior technician and am always extremely happy with the care and attention we are given. From Carole & Roger Brooks

I had an excellent experience with Kiwi Cleaning! They did an amazing job cleaning my carpet. It looks great, like new, and smells wonderful. The team was professional, punctual, and very friendly. I really appreciated how careful they were and how easy the whole process was from start to finish. I also appreciated the way they explained the process and the differences in their services vs. other methods of cleaning. I highly recommend Kiwi Cleaning to anyone looking for quality and reliable service. Make sure you ask about their warranty. They offer great options for future cleanings. I’ll definitely use them again!

I have been a customer for over a decade. I moved from Houston and came back 10 years later, and I can say that the service has not diminished. The level of professionalism is an extra bonus. I would highly recommend Kiwi.

We inherited some 40+ year old Karastan rugs from my grandmother, so I was looking for a company that would take good care of the rugs. When I requested more information via their website, Rebecca from Kiwi called me a few hours later. She thoroughly explained their cleaning process before quoting a price and it checked all the boxes. I was able to schedule pickup the following day and two weeks later, my rugs were delivered back to me. The delivery man helped with the 9x12 and was very kind and accomodating. The rugs looked brand new, the colors were restored, and they smelled amazing! I would recommend Kiwi and would use them again!

I used Kiwi services for a long time, and they always did a great job in carpet cleaning. Also, their yearly warranty is very convenient and highly competitive compared to others in the market. I'm very satisfied with Kiwi services!

I’ve used Kiwi for carpet cleaning several times now, and they are consistently amazing. It’s so refreshing to work with a company where you actually get to talk to a real person right away—not a robot, not endless menus, and not being left on hold forever. Their customer service is truly top-notch.

Every technician they’ve sent has done an excellent job, and the results are always impressive. They’re flexible with scheduling, extremely reasonable with pricing, and genuinely want to make sure you’re happy with the service. It’s rare these days to find a company that delivers great quality AND great communication every single time.

Highly recommend Kiwi if you want reliable, friendly, and professional carpet cleaning!

I recently used a carpet cleaning company for one of my rental properties, and overall, it was a decent experience. The technician was professional, friendly, and seemed knowledgeable about the process. They arrived on time and took care to protect the surrounding areas while cleaning. The carpets came out looking refreshed and much cleaner than before.

While the experience wasn’t extraordinary, it met my expectations and provided good value. I would consider using their services again for future rentals if needed.

I had a great experience using this service in my home for a few years before we moved.

I have used this company for over 15 years . Great customized customer service and amazing quality of work. I highly recommend. Alan and Teresa are amazing!

I enjoy the services provided by our professional. She is always on time and does a good job. Contacting the office and reschedules are easy when needed.

I love this place, the ladies are so good they cleaned walls, doors, baseboards very detailed I would definitely recommend swanky homes to anyone. Wonderful job. Thank you

I have used this cleaning service since 2014. Alan and his team have always done great service. If there was a issue (rarely), they addressed it quickly. Teresa has been my steady person and she does a quick but great job

Thank you to Swanky Homes Pro for providing great and dependable service.
I love the fact that I usually always have the same maid and a consistent schedule which is a plus.
Shoutout to Alan for always providing excellent customer service, he does not treat you as just a client, but seems to genuinely care about you and your needs, very accommodating.
I highly recommend their services!

Absolutely impeccable job by the ladies who took the whole day on sunday to clean up the house for a move out job. Really recommended - definitely worth the price.
They even went above expectations and found our pet hamster who had fled the previous day!

Swanky Home Pros saved me!! After a horrible experience with my former apartment's cleaning service, Swanky Home Pros was a light in the darkness. I had just searched up "move out cleaning services" on Google and after failing to find any service that was willing to clean on a Saturday, there they were! Bella was so helpful and so lovely over the phone! She helped me secure a last minute clean on Saturday morning. Reyna was also super awesome and available for any questions I had and was quick to answer! Amelia, the one who cleaned my apartment was super sweet and left my place cleaner than it was when we moved in! Swanky Home Pros was amazing and so accommodating, the owner Alan also reached out to me thanking me for choosing their service which I thought was so sweet. I have never had this perfect of customer service. When I need another move-out cleaning or maybe even housekeeping I will not hesitate to contact these lovely people again. Thank you Swanky Home Pros!