House Cleaning reviews in Houston, Texas

The cleaned my carpets and floors and provided great customer service and good quality work for a great price so I didn’t hesitate to call them back for more services when I had water damage for cleaning required!

I’ve used Kiwi Services for almost ten years and they always make sure that I’m satisfied with their work! Can always rely on them with my carpet cleaning needs!

Wonderful customer service! They remember you when you call and always do their best to help you get an appointment and a good price. Call them for your carpet cleaning needs!

So happy with results of my duct cleaning
They were on time, nice and did a great job. Fair price was offered and quote you over the phone. I made a good choice!

I am so disappointed for the misleading warranty they call it, it's a lie, paid the same amount I would have paid initially. This is ridiculous. They told me I am paying 60's or so but when the bill came out, it came out to $91 which is totally a lie. The technician tried doing a good job and I will give him credit for the effort but my carpet still looks unclean and the stains are still there. To be honest I only see a little difference, and when I called to speak to Roy, he never called back to have a resolutions about my concerns. I was mislead and I am very disappointed after being their coustmer for long time.

I have used Kiwi for carpet cleaning for years and keep going back because they do a good job. And they use all-natural green carpet cleaner that are pet friendly. Plus I like the 1 year warranty of discounted revisits.

tl,dr they didn’t clean my area rug and dropped it back off weeks later claiming they had and charged me a few hundred bucks

Kiwi came to pick up a beautiful white shag area rug with tensil that my elderly dog had urinated on so that it could be thoroughly cleaned. They were supposed to drop it off a few days later, but when I called to check on it weeks later I discovered it had been lost in their system. They were able to find it and dropped it back off.

When I finally opened the plastic packaging (nearly a year later because I’ve been remodeling), the rug was disgusting. It stank terribly, was discolored, and felt gross. I quickly realized the rug was NOT cleaned and now had been soaking in dog urine for a year. I had to take it to the curb because of how terrible it smelled.

When I called Kiwi to let them know, they admitted they had probably accidentally tagged it incorrectly as clean and dropped it back off. She then said it was my fault for waiting a year to open it and there was nothing she could do but tell a manager.

She’s right… apparently it is my fault that I assumed Kiwi Services properly cleaned my rug and I could just leave it sealed until I was ready. Will never use them again.

We had Kiwi "clean" our rug. $240 later and when we received the rug back home, I unrolled it finding it still filled with with loads of debris. I unrolled it and started vacuuming it only to find the dirt and fiber filled up the canister on our vacuum cleaner to the point I had to empty it just to continue vacuuming the rug. Not sure why I paid to receive a filthy rug back no better than when we sent it in. Not happy and do not recommend their services.

I have had my carpets cleaned by Kiwi for several years and have always been pleased with the quality of the cleaning and the flexibility of working around my schedule. I have had children and large dogs so it has been nice to have the multiple cleanings available throughout the year.

I hate having to leave this review as we have loved and used Kiwi services for years. I’m not sure what is going on but whoever is in charge of cleaning now has not been doing their job. We had to send our rug back for a redo not once but twice. The rug was not even dirty like this when it left our home. On two separate occasions, the rug was lost in their warehouse and they were not able to locate without images. Then our rug was delivered filthy, I’m at a loss for words. I hope you do better Kiwi for your other loyal customers because you have lost our trust!

I have been a KIWI Customer for many years for my carpet cleaning at my home in West Houston. It's always a pleasure working with them, excellent customer service and Technician Tommy always does a great job here at my house.... The one year carpet cleaning guarantee makes the my carpet cleaning more affordable throughout the year and they guarantee their work.... if it's not right they'll come back out and make it so.... Thanks KIWI !!

Easy to schedule and coordinate for our carpet and bathroom floor cleaning. We didn’t notice much of a difference with our bathroom floorings, but that’s simply because we waited 4-5 years for professional cleaning, which is why I’m not going to knock stars for that. Scheduling the touch up with warranty on our carpets was super easy and quick too!

Online they promise a vacuum, cleaning, then a carpet rake. They only did the cleaning. It's like a floor polisher with a big towel rubbing the carpet. No extraction at all. My house still smells like the dogs that used to live here, and carpet is full of their hair too. I don't think the machine cleaned the carpets at all. The deoderizer they put in leaves a residue. BEWARE: they promise 10% discount to people who leave positive reviews. So they can't be trusted.

I’m so happy I found Kiwi Services in a random Google search, over 8 years ago! Im a returning customer because I appreciate the professionalism and expert services provided. Another perk is that the historical service data is saved in their booking system, making it super easy to rebook! Give them a call today!

Have used Kiwi a lot over the years and they have always done a great job with carpet cleaning. The vacuuming, pre-treatment and actual clean have great results. Outstanding customer service and very affordable.

I’ve used Kiwi Serviced for almost 16 years now. I started using them for quarterly carpet cleaning & now that my carpet has been replaced by wood floors, I use them for rug cleaning. They always do a great job, all their staff are professional & helpful, the techs are very careful with your floors & furniture & overall, you’re always happy you called them. Love Kiwi! 💚

DO NOT USE KIWI SERVICES!!!! If I could rate 0 stars, I would. Kiwi Cleaning Services lost my rug/mislabeled and ended up just keeping my rug for months since September 5th without calling or letting me know in any way this had happened. In the middle of October I finally called to find out what happened to my rug. Costumer service rep Beatriz on the phone was very kind and helpful on this matter. She had me email a picture of my rug and I asked if my rug would be re-cleaned since it was sitting in a (probably) dirty warehouse or truck. She said yes, and that it would be delivered within 1-2 weeks to my house with a discount for the service. Flash forward to today, November 21st, and I still do not have my rug. Again no one has called or let me know of the delay. They either haven’t even found my rug, or shrugged me off. Costumer service rep Aileen let me know again my rug will be returned very soon and I’ll only receive a $50 credit for the inconvenience. That’s ridiculous. At this point I won’t have my rug for the holidays, and I haven’t had it for almost 3 months, when their policy includes assurance they will have your rug cleaned and returned by 2 weeks. I’m absolutely going to let anyone I know NOT to use Kiwi for any cleaning services, let alone trust them with their property. I have yet to receive my rug, and am waiting for a call back with the manager.

Update: I see in the reviews from 2 weeks ago, that other people are having this same issue. If you value your rugs do not have them picked up by these irresponsible people.

2nd update: after hours of back and forth on the phone with the manager Rebecca, after insisting she can’t give me my rug unless she takes payment (she originally wanted $300 instead of $350, then went down to $175 and didn’t want to budge), I let her know she can keep the rug but I need exact documentation of the 3 month delay, mislabeling/losing my rug, asking me for a picture because they didn’t even know which rug was mine, and not communicating any of this to me for a month, me calling for the second time still no rug, etc. and that on top of all this they still wanted me to pay $175 for a service that was not provided to their best standards) She said okay, and we hung up. 15 minute later she called back a finally went down from $175 to $85 after “speaking again with the owner”. Truly ridiculous. Supposedly my delivery date is now Nov, Tuesday the 25th. We’ll see if that even happens, finally after almost 3 months. I will be advising everyone I know not to use Kiwi for any service.

I have been using Kiwi Carpet cleaning for over 20 years. I love that they have warranty cleanings that you can use as many times in one year for only $20. I also love the way that the carpets dry very fast after they’re done so you know to spend days not being able to step on your wet carpets lol. The Technitians lesson are usually on their game. I’ve had very few that I could tell. That they’re not there to do the best job they could but all I have to do is let the company know. I’m not happy with that person and they will send out another one. But again that’s very rare in 20 years and I have experienced that. I highly recommend using this carpet cleaning service.

It takes consistent excellence to earn my loyalty, and they always deliver across the board.

First off, let’s talk about punctuality. They were exactly on time—just like they have been every single time I’ve booked them—which is a huge deal when you’re dealing with home services.

The customer service is consistently outstanding. The team that arrives is always professional, incredibly polite, and clearly knowledgeable. They take the time to explain their process, addressed my concerns about a few old stains (which they tackled successfully on my last visit, too!), and made the whole interaction feel comfortable and easy.

Most importantly, they did a phenomenal job cleaning the carpets once again. The high-traffic areas look virtually new, and those tough, old stains? Completely gone. The process was quick, efficient, and the results speak for themselves.

I’ve used Kiwi before, and they continue to impress me with their professionalism and quality of service. The pick-up process this time was smooth and right on schedule. The technician not only arrived promptly but also went above and beyond by helping me move some furniture off the carpet, which made the whole process stress-free.

He clearly explained the details I needed to know for a smooth handover and return, which gave me confidence that my carpet is in good hands. Even though the carpet is still with them, I appreciate how organized and attentive they’ve been so far — it’s clear they value their customers and their work.

Based on my past experience and the way they’ve handled things this time, I’m confident the finished result will be just as excellent as before. I highly recommend Kiwi for anyone looking for reliable, courteous, and professional carpet cleaning services.

Kiwi Services is as bad as it gets.

We sent out three expensive rugs to be cleaned, two of which also needed repairs. Kiwi services promptly came to pick up the three rugs.

Weeks went by and we heard nothing about the status of our rugs. Eventually, I began making phone calls to inquire about our three rugs. I was eventually informed that all three had been cleaned, but when I asked about the status of the repairs on two of the rugs, Kiwi services had no information whatsoever. It seemed, that they never heard that the other two rugs were to be repaired.

They promised to speak to the individuals who would be responsible for the repairs and get back to me.

I never heard another peep out of Kiwi Services until I called again to inquire about the status of the repairs.

They still could provide no information about the repairs requested on the two rugs.

At that point, I had had enough and told Kiwi Services to just forget about the repairs and return all three rugs to us ASAP.

Another week went by and our rugs had not been returned. I called again to insist that the rugs be returned to us and was told that they would be returned during the week of October 20.

The week of October 20 came and went, and our rugs had still not been returned. I called Kiwi services again and was again promised the prompt return of our rugs.

Eventually, one of our three rugs was returned, but the other two were not.

More phone calls ensued, and eventually a man arrived with one rug.

It was not even our rug!

I called again and complained about their failure to return two of our rugs (the combined purchase price of which was approximately $13,000).

On November 4, at long last, the last two of our rugs were returned.

We will find a different company to handle the repairs we had asked Kiwi Services to make.

I will never, under any circumstance, ever use Kiwi Services again.