HVAC reviews in Houston, Texas

So I called to replace my AC unit in my business and they said we will send someone to give you an estimate cost. They sent someone who went outside to check and back to tell me that he can’t tell what is the unit size and doesn’t have tools to open the panel so I will be back tomorrow with tools to check it I was like okay but ( how come an AC man with no tools ) anyway I told him I will be waiting for you tomorrow please we really need to replace it as soon as possible because it was super hot. He left and never show up again so after few days I had to call another company to do this for me. Now after more than two weeks I get an email from them with an estimate cost for 4 ton unit while my bad unit was 5 tons and he told me you need bigger one. Already replaced it but that was wasted time I called and waited few days until they sent someone and they left with no answer for more than 2 weeks.

We had Robert G come out to repair our HVAC system. He was on-time, extremely professional and very thorough. He took the time to show us what he was doing, why he was doing it, and how it would benefit us in the long run. When the time came to pay the bill, he explained every line item and every cost. The best part - he quickly fixed our A/C and promised to follow up in a couple of weeks!

Robert was the standard to which I will hold all contractors with whom I engage, and expect that they are will be this courteous, professional and capable.

Best A/C and Heating Company in town!! Our A/C unit went out last year.
Their Service Technician Ismael was at our house at 7:30 am on a Saturday and diagnosed the Compressor was out. Since the unit was old with R22 Freon, we decided to go ahead and replace the unit. Ismael assured us they could have a new unit delivered Monday morning and installed before
I got home from work. Sure enough, the install was completed early afternoon. I was having problems with my central heat on 11/19 and
Ismael showed up again and fixed the problem. This Company has reasonable prices, friendly Office Staff and great Service Techs. It is a pleasure to do business with them.

I'm writing on behalf of my organization, Houston Professional Musicians Association, and we have been a client of P & M since they installed our commercial HVAC system in 2013. (That's why I included so many categories of service-- we've had it ALL over the course of almost 10 years...) Way back then, the management of our organization had P& M install our HVAC system, two commercial units. Through the years, their prices have gone through the roof, but we stayed on because we felt it was prudent to "dance with the guy that brung ya". NO MORE. Yesterday, they charged us $195 for a $20 float sensor PLUS a really high service charge fee. To replace one $20 float sensor, the bill was $373.46. When I called to speak with the service manager, he was belligerent from the get-go. He offered to cut a mere $50 of the total bill, and told me that I was accusing him of lying, which I most certainly did NOT. He told me that if I feel the need to go elsewhere, go ahead. So we will.

If I could give them less than one star, I would-- but actually, one star is okay because I LOVED the service tech we had. We finally had found the one who was trustworthy and did a superb job. My problem was not with him; it is now with the attitude of his superiors.

If you have money to burn, and particularly love being talked down to by the management, this is definitely the company for you.

We have used P&M Air Conditioning and Heating for more than 5 Years. They have provided excellent service every time. We had a new HVAC system put within the last couple of years. The technicians were knowledgeable and kept us updated on progress. We had one of the owners come for suggestions for providing more AC upstairs his suggestions (the lesser expensive) worked out beatifically. The owners are always responsive to our many questions. Earlier this year, we had the "scrubber" put in and it has decreased the musty smells that occur in an older home. Needless to say, we are very pleased.

P&M are great. Always friendly and timely and as far as my knowledge goes, they do a great job. Once I paid a pretty big bill twice (forgot that I had paid) and they instantly paid it back to me without me asking.

The dual capacitor on the ac unit blew on a Friday night. The answering service was contacted Saturday morning and by 10:30 a.m., the problem had been resolved, allowing my daughter and granddaughter to return home and enjoy a nice, cool afternoon indoors.

Thank you for providing both prompt service and a heads-up call when the technician was in route. P&M Air Conditioning & Heating has been the company I have depended on for all my HVAC needs for over 35 years.

I called them in the morning and they immediately made an appointment for me for that day. What I liked is they said they would call you 30 minutes before they arrived and sure enough they do call you.The tech went over and serviced the AC quickly and efficiently. Cost was very reasonable. I will use them again for any issues.

P & M Air Conditioning and Heating is, by far, the best HVAC company I have ever had the opportunity to work with. They are honest, responsive, professional and timely. On a side note, I've been a real estate broker for 48 years so I've worked with a lot of contractors over that period of time. There are none better than P & M!

i have used the services of P & M for several years and have always been completely satisfied. They show up with in the window of time arranged and are thorough and professional. They also clean any mess they; make . I would recommend their company to any of my friends and family.

P and M performs my twice a year maintenance, so when I had an issue with my AC, I called them out. They were there bright and early the next morning.

Here is where it gets interesting: the technician, a NICE guy, goofed and added the wrong refrigerant to my system. Ouch, right?

Well, these guys fixed everything, replacing major components of my unit, and made sure it was running in top shape before closing out the job. No arguing, no fussing. They were honest, up front, customer-service oriented, prompt...exactly what every company should aspire to. They have earned my business for the long haul. Five star service.

AC went out. P&M found the problem quickly. Most of time spent was tech getting part (not his fault as he had to go clear across town). Very professional. Answered all my questions. Gave summary of finding and fixes (I didn't understand much as I'm not geared that way). Definitely recommend P&M. Oh, and great value!

P&M Air Conditioning and Heating were professional and gave thoughtful information and discussion in helping me make a decision on furnace and air conditioner replacement. In spite of heavy rain and restricted space for replacement Joseph and his team were courteous and efficient in installation. The city inspector was impressed with the quality of their work. I highly recommend P&M.

We used this company to completely replace our a/c system 2 years ago.
The technicians are generally prompt and very well trained. They usually do an excellent job. Their accounting services do leave a lot to be desired. I would give them 5 stars for the work they perform, but can only give them a 2 because of their billing practices.

Recently moved to Houston and our new house had issues with the furnace. It took a few calls but P & M found what was wrong with my unit and was able to get it repaired. They have a very fast turn around time and all the knowledge. Will be calling them again if I need any help with HVAC

Had my P & M semi-annual HVAC service this morning. Roy was on time and very professional. Got a good report that everything is ok. My Air Cleaner is working perfectly and I renewed my contract for semi-annual maintenance.
Although my unit is over 10 years old it is in excellent condition thanks to the semi-annual service calls. Couldn't be more pleased with P & M. I would recommend them to everyone.

I started using P&M in the early 80's. First just to keep the system that came with the house running. When we remodeled the store in the early 90's, they put in the new system. Later when we remodeled our present home, in 94, they installed that system too. I was raised in a family business, we took very good care of our customers. The Maddux family takes very good care of theirs.

Top technicians (Robert)
Top Customer Service (Monica)
Top Management (Great System of Scheduling, Notifications and Payment)
They fix what other companies fail to fix.
Honest, On time and Hires very competent people.
In summary, a perfect company to deal with.

Can’t say enough positive feedback! From the initial call to the actual service, everything was perfect! Robert met with me today and he knew very quickly why my heat was not working. He explained everything in a way that I could totally understand and he was ver professional and polite and extremely helpful. I’m definitely sticking with this company if a problem should arise with my A/C unit in the future. I definitely recommend this company.

We have used P&M for many years. They came out and fixed a problem they had found Friday in our warranty inspection they do twice a year. They were here first thing this morning to do the work. They are quick, friendly and always take good care of us.

Living as a widow, retired & facing the apprehensions of every senior citizen, service techs (from all industries) visiting your home can be very daunting. Not so with P&M AIR CONDITIONING & HEATING!!
I experienced an AC issue outside of regular hours over the weekend July 20, 2019 & the P&M tech “Felipe” responded to my call. Both over the phone & in person, he was very professional, respectful of me & my home and patient with me asking so many questions. I felt very safe & comfortable when he entered my home! He also took time to explain every detail of my AC issue from a-z!! Best experience AND he got me up & running'! I was so thoroughly satisfied with the service & grateful for the experience. I didn't even have to call the company to find out my next steps - I actually received a follow up call from the company outlining my next steps - imagine that!!
Thank you P&M AIR CONDITIONING & HEATING, BEBE, MINNIE & FELIPE for all you do💖
Dolores Cook-Correa