Plumbing reviews in Houston, Texas

This is the worst experience!!!! the manager doesn’t care about anything to be right gouge you with the prices and never respect his warranty I will have to go for a lawsuit to this company
they have workers that pick up from Home Depot parking lot and they don’t even speak in English I have to go back eight times for the same problem.
I hope the owner of this company will reach out to me and try to make it right

Not very happy at all. Have a trojan camera that was sent in for repair. Not the first time. Was told I'd have it back that afternoon. That afternoon was told they weren't finished. Told i could pick up the next day. 2 weeks later now and it's still not ready. But yet again I'm being told it will be ready today. Not happy at all with Trojan products or service. Had General brand cameras for years with no issues. 1 year with trojan and nothing but problems. I guess you get what you pay for. I'm losing money now having to rent cameras for jobs.

Worst company I have ever dealt with. We called this company and they assured us they could work on our Jetter. We dropped this unit off on 01/14/2022, it is now 4/12/22 (3 MONTHS!!!) and I am now being told they can't fix it.

I have been given the run around every time I call them. They tell me we need a wiring diagram. Then they tell me they found the wiring diagram but there are too many jobs in front of us. Then I was told they were working on it and would be ready the next tuesday. Two weeks later again and no one has called me back. I called this morning and I am being told they just can't fix the wiring.

This company is the worst company I have ever dealt with and no one ever calls you back.

PLEASE AVOID AT ALL COST!!!

If I could give negative stars I would. One of the worst companies I’ve had the pleasure of dealing with. As a business we purchased a trailer jetter from them that has yet to work. After 6 months of being at their shop and getting the run around I highly recommend getting a Jetter from some where else. I’ve already talked to Ferguson to no longer sell these products to their plumbing contractors. Will update this post if I ever hear back from the owner that has a problem returning phone calls to his customers.

Fix our jetter hose, new cable in our spartan 300, and today had jetter nozzles in stock ! Thank you!

The team here always has the right fix for me. Very helpful,respectful and considerate. The work quality is amazing I love coming to their shop every chance I get to see what new products they have. Thank you Trojan team for all your hard work.

Not too happy with this company. I sent my camera head in to get repaired and didn't get it back for 6 weeks. Then the first time I used it, it broke. Sent it back to company and here we are 5 weeks into it and still haven't received my camera. I've called several times and they keep telling me the same story, it will get fixed today and be in the mail. It's costing my company money and I'm not to pleased!

I had this camera for less than 6 months and it has broken 3 times. Everytime I send it in for repair it takes 6-8 weeks to get it back, only to have it mess up on me again. This company has caused my plumbing company to lose out so much money on missed camera opportunities and over $1000 in scheduled calls only to have the camera not work. They refuse to give me my money back. They said they would send me a new camera head to see if it worked, I was assured I would get it the next day, but Keith did not inform me I would have to sign for it. Now I have to wait 3 more days til Fed Ex can send it to me because I wasnt here to sign for it and fed ex only delivers Tuesday-Saturday. I had another camera scheduled for Monday which now I have to either cancel or reschedule. This is on top of Keith dodging my calls for a whole week, after multiple messages on trying to get someone to fix the broken camera they brought me back after being in repair for over 2 weeks. Will never purchase a camera from this company again!

Absolutely horrible customer service. I purchased a $5000 camera from them almost a year ago that hasn't worked from day 1! after 4 months they FINALLY sent a replacement part that also did not work. I have tried to work with them to get it replaced but they refuse to return my calls or emails ( over 30 emails).I've emailed the owner Keith and he has not responded to my emails. When I call their office without blocking my number, they wont answer. When I block my number, they answer and as soon as I tell them who I am, they hang up immediately! I just want what I paid $5000 for and have been unable to use.

This company is full of thieves. They are a garbage company. They shipped me a broken cable, they have not replaced it or sent me the label to get it fix. They have not refunded me for $50 worth of items that never shipped. And the third thing their weld on a main line cable broke the very first use. Total money I’m out $530 and absolutely nothing they sent me is useable.

I have Spent Way more Money on Trojan Camera Systems than I am proud to admit.
I have at least 7 Camera Systems of two different sizes and even more camera heads.
These Systems do not last at all. All 7 that I own are currently down and I have given up on sending them back for repair. The cost of a camera head being repaired is always nearly the price of just buying a new camera head. And the reel is never inexpensive to fix either.

$2300 lost I wish I read these reviews before I purchase my sewer, camera which never arrive. They send my camera to South Florida even though I live in central Florida 280 miles away from my house I have to call them for them to correct their mistake then FedEx said that they deliver in my camera FedEx sign their own packages instead of taking the camera back to their location they just leave it somewhere or took it I don't know Trojans wash their hands. FedEx watch their hands and I just lost $2000. before you buy anything from these guys, do you research they just bring their stuff from China and put their name on it go ahead and order straight from China you'll be better off.

This place is horrible with horrible employees that are liars. I ordered a 3/4 inch 100 foot cable for my sewer cleaner. They never delivered, in fact they gave me a fictitious UPS tracking number for a fictitious package. Do not do business with this outfit. They are frauds.

I’ve have bought several DC powered machines from them. Every one of them have major problems holes, not tapped screws missing in the motor to the trans real rubbing on the edge of the machine motor way out of alignment been waiting to get a replacement motor and trans. They keep telling me they are well they don’t worst quality control business I’ve ever seen, but I’ll also say if you get a good DC machine from them they are very nice and very light.

Cameras don't last. We bought multiple mini cameras to look inside drain lines and they are constantly breaking. Therefore it affects our business when we have to send the cameras back for repair only to anxiously await until they stop working again. We need a better option because we don't want to buy a new camera for $4k but we also want to quit paying repair fees. I haven't done a cost analysis on the product but there's got to be a better product. I would not recommend purchasing cameras from here due to review and previous post.

We dropped off a machine at your facility in early February for diagnostics. Since then, we have received no proactive communication from your company and have had to follow up daily for updates. When we finally received a repair quote (EST. 12142), we approved it immediately, as the machine is essential for our operations.
Despite this, there was no confirmation of the approval or indication that work had begun for over a month. When we finally spoke to someone, we were informed that the machine was ready. However, when our technicians arrived for pickup, the machine presented to us was not ours—the serial numbers did not match, and it looked completely different from the one we dropped off.
To make matters worse, we were told that our machine had actually been ready just a week after approval but had somehow been sent to another customer two hours away. Now, we are being asked to wait until Friday in hopes that this person will return it—if they agree to do so. As a result, we have been without our machine for over a month, leading to over $1,500 in additional costs for services we typically handle in-house.
This morning, I spoke with Miguel, who informed me that your team currently does not know where our machine is and is still trying to locate it. This situation is unacceptable.
How do we resolve this issue and ensure that our machine is returned immediately? Additionally, what is the process for reimbursing us for the unnecessary costs we have incurred due to this mishandling?
I am also waiting for a call from Keith, but I understand he is out of the office, with no clear indication of when he will be available.

I am so sorry that i purchaed your product..
It was $1800+ for a colt small sewer machine... it worked good for about 2 years then the problems started.. contact points on the switch.. brushes on the motor..we took it in for service$800 later after we picked it up and a lot of parts were replaced that we can tell did not need it to be replaced and othets that should have.. have Not been replaced missing screws when picked up as well.... the machine still does not work in forward only in reverse...
Not happy at all 2 stars just because the the initial experience was good.

Ordered a Trojan Pony Cable Machine on 4/19/24 and it didn’t arrive until mid-July, missing parts and incomplete. After only a few uses (as a backup to my Spartan 300), the feed bearings failed. I ordered replacements on 7/8/25 and still don’t have them as of 8/25/25.
Customer service was no help—basically said it was “out of their hands” with no apology. For professional drain cleaning equipment, this is unacceptable. Poor quality, poor support. Would not recommend.

Bought a 200ft push sewer camera with screen. Used a total of 10 times in 3ish years. Has been sent back for repair 3 times. Same issues over and over. Just got back few months ago. Used three time. Screen is blank again... lesson learned throwing it in the trash

Reliable go-to for plumbing supplies in Houston! Trojan Worldwide has everything we needed for a big drainage/sewer project—quality PVC, fittings, valves, and tools all in stock at competitive prices. The staff was knowledgeable and super helpful (pointed us to the exact parts we needed without any hassle). Service was fast—walked in, got what we wanted, and out quickly. Clean warehouse setup, good organization, and they even helped load heavy items. Great value and no runaround—definitely our preferred supplier for plumbing jobs now. Highly recommend if you're a contractor, plumber, or DIYer in the area

Buen servicio 👍