Water Damage Restoration reviews in Houston, Texas

Our roof had sustained damage from a recent storm that had blown over a tree from a neighbor’s yard, resulting in water damage to the interior of our home. My wife knew of ServPro from a company where she previously worked. The staff from ServPro were professional and efficient. Kacie and Adaline assessed the damage, provided remedy, removing our furnishings and sealed off areas that needed attention. The use of dehumidifiers and industrial fans to remove water and dry out our house was noisy and somewhat of a nuisance but the results were worth it. The process took several days and Kacie came by every day to check the progress and update us on every step. Chris, the co-owner also stopped by and further emphasized the personalized service we received. The staff restored our furnishings after the repairs with “white-glove” efficiency. We would definitely recommend ServPro to anyone for repair and restoration services.

Manny and Kat were professional, knowledgeable and efficient. I would highly recommend them and ServPro!

Good professional performance.
So far, I am happy!
Person performed today is Paul!

Thank you SERVPRO for your services provided during the last recent storm. Our office team is very much grateful! SERVPRO was not only quick to respond but kept us informed each step of the way. Their knowledge and expertise sure made us feel we were in good hands. Keep their number handy! With this Houston weather, you never know! Stay safe everyone!

Kacie and her team did an outstanding job remediating and cleaning two of our rooms. The process was completed within the projected timeline, and we were very satisfied with SERVPRO's communication throughout.

Manny and team did great, responding fast and taking care of me.

Kacie at Servpro came out the same day as our call. She immediately assessed the situation , took pictures and talked to our landlord to indicate scope of work and costs. She took care of as much as she could on her own. She reduced whatever stress she could to help manage. She was fantastic, extremely responsive and knowledgeable.

Casey and her team were absolutely fantastic so professional and so thorough. Hey, I would hire this team again. It is apparent that the training and education and communication aspects of their company are well integrated. Shout out to Crystal, Terry, DAVID, and all the rest of the crew are doing such a fine job and for cleaning up some meticulously after the fact going through a hurricane is enough trauma and Servpro made it much better..

Had a significant leak and they arrived promptly, took care of the water damage and dried everything out.

Manny was very professional and explained everything to me clearly. I feel confident in their team to complete the remediation.

Servpro of Memorial West came to my home in st.petersbug and did an outstanding job. They cutout the drywall that had been flooded by Hurricane Helena with expert precision. The also treated the wood behind the drywall and completely dried the whole bedroom suite. Couldn't have been any happier. Their customer service skills were excellent.....very easy to understand their in--depth explanations. I would definitely hire them again. Plus their pricing was very reasonable. Thanks so much!

ServePro Memorial really blew me away, in helping us through a very complicated remediation situation after the hurricane, on a very tight time schedule. The owner really took the time to educate us on processes, science and everything in between. I was actually surprised at the amount of time the owner spent educating us, especially during their busiest season. We always felt like they were completely transparent and honest, as it’s always a little scary to deal with remediation companies and occurrences that may require insurance involvement.

I’ve never had to deal in remediation myself and I feel very fortunate we were referred to Serve Pro and Mr. Mayhall & his team. They were definitely our port in the storm!

Had water damage, never had to deal with anything like this. RJ & Manny helped me and my husband remain calm because they arrived within 4 hours to walk us through every step. We appreciate their transparency and commitment to answering all of our questions. I highly recommend this company.

Kassey was fantastic & treated us with lots of empathy during an extremely difficult time post hurricane Helene. We had never flooded before & didn't really know what to do or how to handle everything. She calmly explained the process. I would give her 5 stars, but knocked the review of the company down to a 4 because of the job they did of covering our items....some things weren't covered like our armoire that had our bedroom TV and lots of personal items inside, upper cabinets & things that were covered were not done thoroughly so drywall dust (very fine) from cutting, got onto alot of our things! I would highly suggest moving your furniture & items out of the house even though it's an added expense or covering your items yourself & securing plastic to floor with tape. We will have lots of clean up! They also did not put any protection down on tile floors, which was disappointing, but luckily no damage. They treated the cavities where the drywall was cut and dried them thoroughly!! They bring in a huge amount of blowers & dehumidifiers to get the job done & provided us all the documentation with photos, building sketch & floor plan! I was able to print the floor plan & take it to the city permit department to obtain permits to start the work of putting our home back together! Kassey hugged me many times when I really needed it through the process... we did not feel like just a number to them!

ServePro has been amazing to work with. Very attentive and responsive. Kacie has been a great project manager throughout a very stressful situation - always professional and great at walking us through every step of the process. I particularly have appreciated her protectiveness working with our insurance company.

I highly recommend using Servpro. I had the pleasure of working with Adeline, Manny, Jason, and Chase, and I can’t recommend them highly enough. From start to finish, their professionalism and expertise were outstanding. Adeline was incredibly responsive and took the time to explain the entire process, which put me at ease during a stressful time. She then got right to work on removing the nasty wet carpet. Manny and Chase arrived promptly and worked diligently to remove the damaged flooring caused by the water damage. Jason came to my home everyday to check in on drying process throughout the entire time as well.

Overall, this team turned a potentially overwhelming situation into a smooth and manageable experience. Big thanks to these 4 amazing people!

They did great work for us! Fast, professional, and reasonably priced!

While the initial mitigation work was promising, the delay of getting a rebuild estimate and the handling of a floor sample was a major issue. After multiple follow-ups with the office and the representative, we discovered the representative hadn't sent it, despite previous assurances. It felt as though our project was no longer a priority once we opted for another contractor.

Very happy with the water damage work that was done on my home after the derecho storm! Kacie, Adeline, and the demo team were all extremely professional and competent. They kept me informed every step of the way and answered all my questions, even the ones I felt silly about asking. They were diligent about keeping my insurance claims adjuster informed throughout the process. They were thorough and methodical in their work, and made an effort to keep my house as clean as possible during the process. I was overwhelmed with the whole ordeal of having a damaged home, but thanks to everyone on the team I now feel much better about the next steps. I would highly recommend this company!

Wow a rare find. Professional, prompt, and affordable. A transparent Leader in Kacie and her team are a needle in a haystack. Highly recommend utilizing their service in the event needed.

I give RJ and Paul a 5 star ⭐️ review They arrived when they said they would
They were courteous and knowledgeable. They did a great job in about an hour and fifteen minutes
I would recommend SERVPRO to my friends and family