Water Damage Restoration reviews in Houston, Texas

Jerry, Leo, Corine, Ernesto ,Amato and Jeremy were amazing. Thanks so much for the great service they rendered.

Super impressed with how fast and professional the team was. They showed up quickly, explained everything clearly, and got the job done right. Definitely recommend them if you're dealing with water damage!

If you need restoration services these are the guys to call! From day 1 they showed up and started the process with such professionalism and punctuality! Great communication as well.

Corine was great and made me feel better about a very stressful morning. She was here quickly and took care of everything fast and thoroughly.

Julian Vasquez and his team were amazing! The team did an excellent job on all the repairs and were very polite and accommodating. Would definitely recommend and use again if we needed to.

Corine was absolutely excellent! She was extremely knowledgeable and helpful. Our service with Servpro was quick, thorough, and efficient because of her. I would recommend Servpro, and more specifically Corine, to anyone needing this line of work done in their home.

fter a pipe burst in our home, SERVPRO® of Lake Houston showed up in under an hour and immediately took control of the situation. The crew was professional, courteous, and incredibly efficient. They walked us through each step of the water damage cleanup and even helped coordinate with our insurance. What could have been a nightmare turned into a manageable process thanks to their team. If you’re in the Lake Houston area and need water damage restoration or emergency services, I highly recommend them. Fast, reliable, and top-tier service from start to finish!

After a pipe burst in our home, we called SERVPRO® of Lake Houston—and they were at our door within the hour. The team was incredibly professional, walked us through every step, and made a stressful situation so much easier to handle. They dried everything out quickly, handled the cleanup, and even helped with the insurance process. If you ever need water damage restoration or emergency cleanup in the Lake Houston area, I highly recommend them. Truly top-notch service from start to finish!

Team Shaw handled our water damage and reconstruction with professionalism and care. Their communication was excellent—they walked me through every step of the process and made sure I felt supported through the stress of it all. Answering questions and always quick to respond.
10/10 would recommend to anyone needing restoration work done right by a company that cares about their customers.

I can’t say enough great things about SERVPRO Team Shaw at Lake Houston! From start to finish, the entire team was professional, responsive, and incredibly thorough. They arrived promptly, explained the process clearly, and got to work immediately. Their attention to detail and commitment to restoring everything properly gave me complete peace of mind during a very stressful time.

When a water leak flooded my home, Service Pro Water Restoration came to the rescue! They sent two outstanding technicians, Jerry and Ernesto, who were professional, courteous, and incredibly skilled. They quickly assessed the damage, explained the restoration process clearly, and worked diligently to remove the water and restore my home. Their attention to detail and genuine care for my property made a stressful situation so much easier to handle. Jerry and Ernesto were prompt, respectful, and went above and beyond to ensure everything was taken care of. I highly recommend Service Pro for their exceptional service and dedicated team. Thank you, Jerry and Ernesto, for your amazing work!

In life you often hear of tragic events that happen to “someone else” but never expect those types of events to happen to you. On September 22nd, 2025 it happened to my family. My wife and I were in the emergency room with my 92 year old mother from very early on that day keeping us away from our home until late that evening. I stayed with my mom in the emergency room and my wife went home to get some much needed rest. The plan was to relieve me the next day. When she walked in our home that night she stepped in water. As you can imagine she was in a panic. I could not leave my mother alone so I called my neighbors who graciously came to help my wife. My next call was to ServPro. Jerry and his crew mobilized and showed up within two hours. He quickly accessed the situation and immediately began to mitigate certain areas to prevent more loss. He updated me every step of the way on the progress during the night which gave me and my family much needed peace of mind. The feeling of helplessness I endured in the beginning by not being able to be on site was quickly alleviated by Jerry’s calm, reassuring demeanor.
I hope no one reading this ever has to go through what we went through but they happen more often than we realize. Two things I learned throughout this process - 1) We are so blessed to have special neighbors who will help drop what they are doing and come help you in a pinch day or night and -
2) Call a company like ServPro who has management that are extremely wise enough to hire proffesional people like Jerry and his crew.
Grady Winslow

Julian and alex and all the rest of servpro team shaw were excellent. They were kind, polite, and courteous and went above and beyond both before during and after my flood Restoration, they were quick to answer any questions or call back or text back with any concerns I might have had communication was excellent, the work and the installation by the work crews was excellent and timely huge props to the whole team for making my time through this flood Restoration easier

I’m so pleased with the services provided by Brian and George today. They were timely, friendly, respectful and neat, and left my home clean after a messy job. The preliminary patching of the ceiling also looks very neat. I’m excited to see the final project!

We came home from a 7 day cruise and had a huge leak that moved from out upstairs bathroom down to our downstairs dining room. We had water sitting on our natural hardwood floors that are real wood. Our family was besides themselves.
So my dad had a contact with Chris, the owner of this Servpro, and I gave him a call. Man what a world saver these guys were! My hardwoods are going to be saved and my build back cost, even with Servpro's cost, was below my insurance premium. If you want someone who will save you at your worst call Servpro! They keep a mountain from turning into a molehill and save your bacon and $$$! Thank you so much Servpro!

Melvin and Steve did a wonderful job taping up everything moving things and cleaning up. I was very impressed these guys worked non stop and were very professional. Thank you.

I had a great experience with Servpro! I called them because we had mold growing in our walls from water damage and within an hour Jared came out to do an inspection. He was very professional and kind. Right after the inspection, Melvin and Ender did the removal. They worked very fast and kept the area extremely clean. It was a great experience from start to finish and I highly recommend working with them.

ServPro of Cypress has a very experienced and kind crew. Melvin, Jared, and Steve all arrived promptly to the location of asking. They are very experienced and knowledgeable people. They got the job done in an orderly and timely manner. I would love to work with them again when I get the opportunity. A+

Steve and Melvin did a wonderful job coming into my home and setting everything up to remove the water I had. Very professional and their work is very clean! Thanks!

Absolutely horrible when it comes to my experience starting on January 17,2024. Now that we are back in our home we are really seeing the terrible work. Boxing up our glass items with a paper towel and putting those same items with pots and pans. Also putting our dogs food and water dish in the same box as our dishes. Absolutely disgusting. Seems like the service worsened when I declined ServePro from doing the reconstruction on our house. I will never use them again.

I recently had reconstruction work completed by Rick Schkade of SERVPRO Cypress, and I couldn’t be more impressed. From the very start, Rick’s dedication, professionalism, and courtesy stood out.

His attention to detail and empathetic approach made an overwhelming process feel manageable. He was always available, communicated clearly, and went above and beyond to ensure my home was restored completely and correctly— no cutting corners.

It’s clear that Rick lives out SERVPRO’s company core values.

Thank you, Rick, for turning a difficult situation into an overall success despite numerous obstacles. Your service and warmth reflect the very best of what SERVPRO stands for.