Water Damage Restoration reviews in Houston, Texas

After experiencing extensive damages from Hurricane Beryl, SERVPRO Memorial West handled my pack/move out, demo, remediation, and rebuild. From my first meeting with manager
T John and ultimately working with Kacie, who coordinated, supervised and managed my project, it was apparent I was in good hands and had found the right company to perform my home’s repairs. They were reliable, punctual, transparent and trustworthy. I received exceptional service from everyone every step of the way. Their entire team consistently went above and beyond. Thank you SERVPRO Memorial West.

R.J. and Paul were great! They were responsive, thorough and explained the process with patience so we completely understood the process. We truly appreciate the great service we received.

John and his team was wonderful and help us to clean up after water leak and Mold. I loved how the cover and cleaned up everything.

Manual and Kate were very professional and extremely knowledgeable. The went “Above and beyond” to give us peace of mind.

Serv Pro got right on the job… the team worked fast, they were efficient, and left the property spotless. I could not have asked for more👍

During the last big storm in Houston, part of the roof blew off on our industrial building. I called the next morning and every step of the way Servpro has been the consummate pros. I was so worried that I’d fall to the back of the list or or wouldn’t get a call back, but they were on it and had the roof covered within 24 hours.

And this was no small job. It’s a big building with a tall roof with a major section blown off. I can’t thank them enough or recommend them more highly.

We are very happy with their job! They came to quote for us the same date and provided a very detailed scope of work, and excellent service removing mold in my son’s room! Great pricing too! I’m glad we selected Servpro !

I found SERVPRO through Google, and after doing a little research, they seemed to be the most qualified and reliable to handle the removal of black mold that had developed in my home after a heavy storm damaged my roof.

Kacie was quick to respond to coming out and giving the initial assessment and quote. After that, I only had to wait a week to get them scheduled and for the work to be completed. The initial removal was quick with the work being performed in less than 2 hours, including setup and cleanup.

While we did have a hiccup with our contract regarding the ceiling being restored, Kacie went above and beyond to resolve the situation and get our home restored as quickly as possible. Her ability to communicate and manage her multiple teams restored my faith in SERVPRO. They should feel fortunate to have such a dedicated employee.

Before and after pictures of the initial mold removal and ceiling restoration.

Eric and Paul did an amazing job. They were both very professional and informative about all the work that was happening. They were very patient with my questions as well and explained a detailed timeline of the scope of work. I will definitely recommend them in the future.

The TEAM is incredible. They are very knowledgeable and make it easier on their clients when dealing with catastrophic events. Their ability to navigate the insurance protocols and helping people get back to normal is amazing. Keep up the great job.

I called Servpro of Memorial West, NW Houston to have my carpet cleaned in our theater room. My poor Newfoundland dog had a bladder infection which I hadn’t noticed until I used the room. If you can imagine the urine spots a 150 lb. dog can leave. I thought of Servpro before a traditional carpet cleaning company.
I called, set up a 9:00 am appointment the next day. Right on time Eric was at the front door and proceeded to clean the carpet not only the spots but did the entire theater room without me asking. Gracie went to the vet received antibiotics and no more spots or smell
Thank you Servpro of Memorial West

Our tenant moved out of our property after 9 years, apparently the husband smoked inside the home. Entire home reeked of cigarette smoke. ServePro came out with devices to eliminate the smell and residue. Professional, on time, knowledgeable; they did an amazing job!

We needed water damage cleanup at our home in Jersey Village and called SERVPRO of Memorial West / NW Houston. They arrived quickly and started the water removal and drying right away.

The crew was professional and worked efficiently, checking for hidden moisture and making sure everything was completely dried out.

If you’re in Jersey Village and dealing with water damage, I highly recommend them.

Servpro of memorial west came today to clean my carpets. So happy with todays’s service! My carpet smell and look so much better and my chairs got some much needed cleaning!!! Very content! Best carpet cleaners in Houston!

If I could give this company a 0 I would
This letter serves as a formal complaint regarding the inadequate remediation work and unacceptable customer service provided by ServPro, the contractor assigned to address the sewage remediation event caused by Frontline Power at my mother’s residence.

On or around September 23, 2025, at the home of Ms. Gloria Lattimore, Frontline Power—acting as a contractor for CenterPoint Energy—fractured a sewage line. This resulted in raw sewage flooding into the residence. My mother operates a daycare out of her home and lives there with her granddaughter and five children. The sewage affected multiple areas of the property, including the downstairs living room, bedroom, hall closet, half bath, full bath, and wardrobe closet.

It has now been nearly two months, and the issue remains unresolved. Throughout this period, ServPro has repeatedly demonstrated a lack of professionalism, communication, and courtesy toward the homeowner.

One major concern is their failure to provide my mother with a clear work schedule, leaving her unable to plan or prepare the home’s occupants for ongoing repairs. For example, ServPro conducted a sanding job inside the residence without any prior notice. This resulted in extensive dust contamination of my mother’s belongings, particularly in the bedroom closet. More importantly, the excessive dust triggered a medical emergency for a young child living in the home who suffers from asthma, requiring an emergency room visit due to aggravated symptoms.

Additionally, we were informed that ServPro never advised Frontline Power LLC that my mother should be offered temporary housing during the remediation process—despite the severity of the environment and the presence of vulnerable individuals in the home. Instead, ServPro appeared focused on rushing through the work solely to complete the job and collect payment. This disregard for the homeowner’s well-being is unacceptable and shows a concerning lack of respect toward an elderly woman whose home was damaged through no fault of her own.

Further issues include ServPro’s inconsistent and unreasonable determinations regarding what should and should not be replaced. They insisted, for example, that the vanity top did not need replacing because sewage had not directly touched it. However, they proposed installing a new vanity base while reusing the old top, resulting in mismatched aesthetics. My mother reasonably declined this option.

Similarly, they refused to replace the entryway tile, claiming it was not impacted by sewage, even though the new carpet they asked my mother to select would not match the existing tile. They also declined to replace a bathtub that had sewage sitting in it for several days, despite my mother’s valid concerns about contamination and long-term sanitation.

Throughout this process, ServPro has offered little empathy and made minimal effort to collaborate with the homeowner. Instead of working with my mother to ensure her home is restored safely and properly, they have repeatedly attempted to pressure her into accepting inadequate repair options.

Most recently, ServPro has stated they cannot continue work or enter the property without a signed document granting them permission to proceed—despite the fact that they have already been working in the home for over four weeks without requiring such documentation. This sudden change is both confusing and concerning.

Overall, my family is extremely disappointed in the way this situation has been handled. The experience has been stressful, unprofessional, and far below the standard of care expected from a company responsible for restoring a damaged home. We cannot recommend ServPro based on this conduct.

We request that this matter be reviewed thoroughly and that appropriate corrective actions be taken to address the issues outlined above.

This review is a warning for those in the West Houston area that are business owners dealing with insurance claims.

The on-site cleanup crew (Manny, Eric, Kathleen, & Sonya) did good work. They were professional and communicative during the actual remediation, and I want to acknowledge that clearly.

What’s important to note is that the branch manager at SERVPRO will ask for a review while the work is still actively happening. I chose to pause. Flooding is already a stressful experience, and I wanted to wait until everything was complete so I could evaluate how the situation was handled end to end.

I’m glad I waited.

This project stemmed from a flood and an active insurance claim. Despite that, once the work wrapped up, communication shifted dramatically. Payment pressure increased, reminders escalated, and lien-related communication was introduced earlier than I anticipated.

For Texas business owners: subcontractors and suppliers on non-residential projects (which SERVPRO often acts as) must follow strict statutory timelines for pre-lien notices and lien filings.
-- First-tier subcontractors must send notice by the 15th day of the 3rd month following the month work was performed and unpaid
-- Liens cannot be filed until the 15th day of the 3rd month for residential & 4th month for non-residential
-- Notices are expected to be accurate and properly delivered, which is why the mailing information I received raised concern.

The timing of lien-related communication felt premature and inconsistent with the statutory timelines I later reviewed. The lien documentation itself also contained incorrect mailing information, which raises serious concerns about diligence and professionalism.

Instead of coordinating directly with the insurance carrier or clearly communicating status, there were repeated reminders, probing calls, and fear-based escalation tactics... even though the claim was actively being processed and ultimately paid exactly as negotiated.

Payment was made. The invoice was resolved. But the experience was unnecessarily stressful and damaging.

I’m not surprised this company has a high star rating. It makes me wonder how many of those reviews were earned at the very beginning of the process versus at the end, when leadership, communication, and integrity are actually tested.

If you’re a business owner, especially in Texas, know your rights, document everything, and evaluate the entire experience before leaving a review. The work in the field may be solid, but how things are handled afterward matters just as much.

We had an  emergency water damage at our Memorial area home in Houston from a leaking refrigerator line.  We called SERVPRO of Memorial West / NW Houston. They responded quickly and got everything under control right away.

The team was professional, easy to work with, and kept us informed throughout the process. They made sure everything was fully dried out and even helped with the insurance side, which made a big difference.

Really appreciate their quick response and great service. Highly recommend!

I cannot say enough amazing things about Servpro and the service we received this morning!! Start to finish, everything was absolutely phenomenal. The customer service is friendly, responsive & professional, the pricing was more than fair, & the quality of work totally exceeded our expectations.

Our tech Paul was outstanding. He explained the process, treated our home with care and respect, and he clearly takes a lot of pride in his work. We had some regular carpet, a delicate silk area rug, and our custom made couches cleaned and everything actually looks brand new!! Unbelievable! Lots of attention to detail.

We will absolutely be using Servpro again and recommending them to all our neighbors.

I requested an estimate for cigarette smoke odo removal as a rental property owner. Looking for a repeat business to bill insurance after a smoking related claim. The team was unprofessional and unaccommodating unwilling to put down any rates in writing. This leads me to believe that they are not trained and no skilled to remove cigarettes smoke from rental properties. Highly recommend contacting a different company with an Ozone machine for cigarette smoke removal. Do not do business with this team

Corine and her partner did an amazing job broke down everything they were doing in a professional way and got everything token care of in matter of days .

They have been great; very timely and professional, but Corine has especially been a pleasure.