All reviews for Ralph's Best Air Masters

Brett and his assistant made their way to our place to tackle some issues with our HVAC system, which was still under warranty by Ralph's Best Air Masters. They quickly diagnosed the issue, which turned out to be the circuit board. Luckily, they had a spare one on their truck and were able to rectify the problem right away at no additional cost. While they were in Hurst, they also performed a complimentary maintenance check on our air conditioning system and even replaced the unit's filter free of charge. I can't heap enough praise on their service - it was professional, swift, and efficient. I highly recommend them!

Ian is fantastic and really knows his stuff! He arrived the same morning I reached out. I recently purchased my home, and the original boiler from 1966 was making loud popping sounds when it ignited and had a gas smell. I thought I would need to replace it, which I found online could cost around 8-12k. However, Ian and his assistant took it apart, cleaned it up, and resolved the popping noise while adding a few missing parts, all for a very fair price. He even suggested I could replace another component to make it run a bit quieter but recommended testing it out first to save money. After a few nights, we found it quiet enough, which helped me avoid spending an additional $600. This essential maintenance should extend its life a few more years before a replacement is necessary. When the time comes, I know I’ll call Ian and his team to handle it.

Ralph's Best Air Masters always deliver timely, professional, and enlightening services. the lead technician, brett, made sure that his team stayed focused and their work met his high standards. Today, they serviced my ac system, and his explanation of the work done and future needs was clear and easily understood. brett was very polite and mindful of his workspace, ensuring it was clean and tidy after the job. He even took the time to highlight potential future ac repair needs. All in all, it was a nice experience in Hurst!

When the outside temperatures soared to 94F, I had a 2-ton unit replaced. Five highly-rated HVAC companies provided bids, but one team distinguished themselves with their sensible approach to the task and transparent pricing. While they weren't the cheapest, their expertise and workmanship pride were evident. I require a clear understanding of what I'm investing in, and this team provided me with comprehensive and technical responses to all my questions. It's a rarity to discover a family-run business operating so efficiently and effectively. The job was extensive, requiring a full day for three technicians, including Brett and Ian, to relocate the air handler in the attic and revise old drainage and electrical connections. Despite the sweltering 110F+ conditions in the attic, they maintained professionalism and respect for the property. They even laid down throw rugs and tidied up after the work was done. Even after a grueling day, Brett took the time to walk me through the new thermostat. He was patient with the instructions, despite having worked under challenging conditions. This team is a highly recommended gem in the HVAC industry. They'll be my first choice for HVAC service providers in Hurst.

We couldn't be more thrilled with our HVAC service provider! They are a trustworthy and dependable team in every aspect, from providing accurate equipment estimates to carrying out repairs and annual maintenance. Brett and Ian were here today for our Spring system cleaning. They sent a reminder the night before to confirm the appointment and followed up with a call in the morning to let me know they were on their way. They arrived promptly and got straight to work. We had installed a new system, which I'd forgotten to mention when scheduling. Because it was so new, they inspected and cleaned it at no extra cost, which was a pleasant surprise. Brett even took the time to explain how I can keep it clean in between their visits. They were thorough and attentive to every detail, even replacing the batteries in our thermostat units, something that had slipped my mind. They were respectful of our home, working quickly, quietly, and cleanly, even wearing shoe covers to protect our floors. They concluded their visit by checking and cleaning our outdoor units. One of these units is rather old and still uses freon, which they discovered to be low. Thankfully, they caught this before the peak of summer. They suggested a refill and will check for leaks during the next maintenance service, rather than recommending a new unit immediately. This approach is saving us a significant amount of money, which is greatly appreciated considering our current expenses. Once they finished their work, they provided me with both written and verbal descriptions of all tasks completed and asked if I had any questions or concerns, which they answered in detail. Overall, we had an excellent experience with these two polite and thorough professionals who take pride in their work. I am pleased and impressed with Brett, Ian, and the company as a whole. They have earned my trust and loyalty, and I won't hesitate to contact them for all our future HVAC needs. I highly recommend this team!

My encounter with this local, family-owned and operated business was top-notch from beginning to end! They are a genuine family business that places a high value on their customers. We swapped our 33-year-old heater for a new one and added central heating and a humidifier. Our home is 90 years old, but it already had forced air ducts. Ian, Brett, and Erica went above and beyond to accommodate our erratic schedules for the estimate and installation. They did not attempt to push unnecessary upgrades on us, and the pricing was reasonable with no unexpected costs. During the installation, they were polite, punctual, and respectful of our home and personal space. The only downside is that this June in Hurst hasn't been cold enough to make much use of the heater, but if these guys could control the weather in addition to their excellent work and service, they'd be unrealistically perfect!

Over the past few months, I purchased both a mini-split and a new gas furnace. I have been incredibly impressed by the strong communication, readiness to assist in urgent situations, and support with financing options. During this time, I interacted with at least six different team members, including Brett and Ian. Their dedication to answering questions, providing assistance in any way possible, and their overall friendly demeanor was nothing short of extraordinary! Their unparalleled service left a strong impression on me. I would highly recommend their furnace repair and related services to anyone in need of heating solutions!

we highly recommend this ac repair service. we feel so lucky to have found them after just moving to hurst, buying a house, and needing to get an ac unit installed. after having them install the ac and fix a couple of other small issues with our new house all in one day, we would trust them with any future ac repair, maintenance, or installation needs. their team is really knowledgeable and walked us through the whole installation and maintenance process. they answered all our questions (even the silly ones) patiently and in detail. very fair pricing. we will be recommending this ac repair service to all our friends!

I've been a loyal customer of Ralph's Best Air Masters for a significant amount of time, and I've consistently found them to be dependable, professional, and honest in all our interactions. There was a time when I had a cat infestation under my house that severely damaged my ductwork. This unforeseen circumstance caused a sudden increase in my cooling bill, as I was essentially cooling the space under my house. Ralph's Best Air Masters sent out two skilled technicians, Brett and Ian, who promptly addressed and resolved the issue. I've been exceptionally satisfied with the services I've received in Hurst and I would highly recommend everyone to contact them for any air conditioning repair needs.

our a/c stopped working during one of the hottest days in hurst. it was late, around 4pm, and no one else would send a technician, but brett came out at 8pm and got our a/c cooling again by removing a faulty zone board. after we got back from a trip, brett returned with the new zone board, installed it, set up two ecobee thermostats, and added refrigerant to our system. brett is responsive, professional, and just a great person to work with. highly recommend for hvac service—we won’t use anyone else.

i've called for furnace repair several times over the years and have always been happy with the service. the team is prompt, courteous, and professional. most of the time, they have the needed furnace parts with them, so i haven't had to pay for extra trips back to the shop, which i really appreciate. whether it's been brett, ian, or someone from the office, i'm impressed with their customer service and the quick, knowledgeable furnace repairs. their prices seem fair compared to other local heating and hvac contractors.

Brett and Ian from Ralph's Best Air Masters did an excellent job restoring our heat pump system. Having resided in Hurst for over a year, we were unaware that we even had such a system. Brett efficiently installed a new thermostat and everything is working perfectly. We appreciate the thorough service provided by Brett and Ian. We look forward to relying on their services for many more years. In a recent update, Ian and his team performed a comprehensive cleaning of our ductwork. They were punctual, fulfilled all their promises, and ensured a spotless clean up. They did an outstanding job. Their professionalism is truly impressive. Appreciate their hard work in maintaining our HVAC system.

I had an entire heat pump system replaced by Ralph's Best Air Masters. I looked at various factors such as unit size, manufacturer, heat pump KW, price, etc. and compared these factors with other local businesses. Ralph's Best Air Masters exceeded my expectations by not only being quick to quote and install but also by going the extra mile to offer additional services. They even installed an extra return inside my home for improved efficiency with my new system, a suggestion no other business made. The technicians, Ian and Brett, were punctual and displayed utmost professionalism. The owner also showed great customer service by following up with a visit post-installation. If you're looking for top-quality AC repair services, this is the company you'll want to choose.

Outstanding Local HVAC Service. I recently bought a 24000 BTU mini split air conditioner heat pump for my family, our first mini split. I reached out to a local HVAC team and scheduled an installation appointment just a week later. Although bad weather caused a reschedule, they kept their promise and arrived promptly at 9 AM to handle the installation. Ian was the HVAC technician who completed the job and did an excellent job, working diligently from 9 AM to 5 PM to finish everything that day. He would have wrapped it up sooner, but he needed to install a disconnect box and replace a circuit breaker. Ian made sure to go over everything with me first, like drilling through the walls and positioning the unit and radiator, and he was very careful with both my mini split and the rest of my home. Not to mention, Ian was incredibly professional, friendly, and dedicated. I have never encountered a more committed home service technician. He was engaging both in conversation and in his work. He treated the installation as if it were his own home, being cautious not to damage anything and ensuring the unit operated perfectly. I also met his supervisor, who was just as kind and respectful, making sure the job was done correctly. One last thing to mention: the day after the installation, we had a small issue with condensation dripping from our unit. I called Ian, and within moments, he diagnosed the problem and provided a solution. It has been working exceptionally well since then. The difference between this service and others in the area is significant. Initially, I reached out to another HVAC contractor, and they were very unhelpful and unprofessional regarding my mini split installation. For me, the quality of service was the biggest value in this job. Since we provided our own unit, the installation was $150 an hour, totaling $1642.21. Would I call them again? Absolutely. Their professionalism and the quality of their work are impressive. My family and I are planning to have them come out again for some plumbing work in the future. In short, if you need HVAC or plumbing services, reach out to this team. You’ll be glad you did!

Ian was the technician who attended to our air conditioning repair recently. He was extremely professional, taking the time to explain the details of the necessary repairs to me. What I had initially feared would be an expensive repair turned out to be quite manageable. Ian conducted an in-depth evaluation, and despite the age of our AC unit, he was able to fix the system simply by replacing a capacitor. After this, the AC system seems to be working perfectly. I was impressed by how considerate and efficient Ian was in his assessment and repair of the unit, and appreciated that he didn't attempt to convince me to purchase a completely new system. I'm grateful for his professionalism and courtesy. My experience with Ralph's Best Air Masters was definitely positive.

We have always had great experiences with furnace repair and maintenance. For years, they have taken care of our HVAC units. Recently, they put in a new furnace, air conditioner, and a zoned system for our two-story home. The installation went smoothly, was finished on time, and caused no problems. Our new system works wonderfully. Before the zoned system was put in, the upstairs would reach around 78 degrees on hot days, but now it stays at a comfortable 67 degrees! The new furnace setup is much more efficient and keeps the temperature consistent throughout the house. Our monthly energy bills have also gone down a lot since the new system was installed. The team is honest, respectful, hard-working, and really knows about furnace repair and installation. We are very happy with the quality product and professional service.

I was in need of a new heater coil and condenser due to a leak in my 12-year old system, so I reached out to a local company to set up an evaluation and quote. They slotted me in for an evening appointment on the same day, but around midday, they contacted me to inform that an earlier slot had opened up due to a cancellation, which I was more than happy to take up. Ian, a key member of the team, arrived at my place about thirty minutes later. He started by measuring the furnace where the heater coil connects, and proceeded to inspect the connections to my old condenser. He determined that a replacement of the copper line was necessary, suggesting a 3/8 inch line instead of the 1/4 inch one on my old unit. Following the assessment, we had a sit-down discussion where he provided me with two options, considering all the requirements. During this time, we also engaged in a friendly chat for about 20 minutes. I found his price quotes to be quite reasonable. Ian confirmed they would return in a couple of days to carry out the heater repair. My experience with this company has been very positive so far, and I anticipate a smooth installation process. I should also note that the service package included a complimentary one-year system check-up, which was a nice bonus. My overall impression of this heater repair service in Hurst is highly favorable.

We contacted Ralph's Best Air Masters for an urgent repair when our AC unit stopped working because the outside fan wasn't running. Even though we weren't regular customers, they quickly arranged for a technician to come out right away. When Ian arrived, he quickly found the problem—a swollen capacitor—and fixed it in just a few minutes. After repairing the AC, he even cleaned the unit at no extra cost. Ian also did several tests to make sure everything was working right and checked some other HVAC components for us. Both the technician and the person who set up our appointment were very friendly and helpful. I will definitely call them again for any future HVAC needs.

I was reaching out to get quotes for a heater replacement. I had not heard of Ralph's Best Air Masters before, but they had excellent reviews. Ian came over to provide the estimate and was able to answer all my questions. This past summer was busy for HVAC professionals, and Ralph's Best Air Masters was no exception. They kept me updated on when they would come to install my new system. Since my old heater was still working, there wasn't a rush. On the day of the installation, Brett and a helper came to do the work. Both were very friendly. I offered to assist, but they assured me they had it covered, and they did a fantastic job. It took most of the day, but when they finished, you wouldn't have known they were there, except for the brand-new heater. They left everything spotless! I chose the 16 SEER A/C and 96% efficient heater. I waited until it got cold to leave this review so I could comment on both the heating and cooling. I'm very happy with the service and can barely hear the heater running.

we’ve had furnace repair work done at our home in hurst a few times now. ralph's best air masters has always given us great service. the owner, ian, even came out himself to swap out our thermostat and made sure our heating system was running right. he really has a friendly attitude and always goes the extra mile. brett is also super polite and takes time to explain what’s going on with our furnace, which helps a lot. we truly appreciate the hard work and attention to detail. if you want honest service and reliable repairs, we recommend this company.

we really appreciate how quickly ralph's best air masters responded when our heater stopped working during a hot spell here in hurst. brett and his team arrived promptly and got our new heat pump installed with great skill and professionalism. the whole process was smooth and efficient, and the price was very reasonable compared to other quotes we received. it's great to see a company that doesn't raise prices just because of timing. we're very satisfied with the quality of work and the friendly service. highly recommend for any heater repair needs!