All reviews for Ralph's Best Air Masters

I had someone out today to do a routine maintenance check on my central air conditioning unit and furnace—I wanted to get both looked at during the same visit to save time and money. Brett, the technician, showed up right on schedule and was very friendly and professional. I had another HVAC person come out before, and this time was so much better. Previously, I was charged for a maintenance check that didn’t seem very thorough, but Brett really knew what he was doing. He used different tools to check the temperature and electrical current, opened up the unit, cleaned it, and made sure all the screws and bolts were tight. During the maintenance, Brett found that the electrical activator in my outdoor unit was old and the activation plate was worn out, which explained why my air conditioner was having trouble keeping up during the recent heat wave. He replaced the old part and cleaned out some fuzz from the unit. Brett also noticed the AC was running too cold, probably because too much coolant had been added before. He explained that removing some coolant would be tricky since my unit is older, so he left it as is instead of doing unnecessary work. When he checked the furnace, Brett cleaned everything, especially the hot plate, and made it easier for me to do future cleanings myself. He also closed an unneeded air intake that was bringing dust into the system, and showed me how to replace the filter in my humidifier. Overall, I feel a lot better now that my AC and furnace have been taken care of. As a homeowner with a busy life, it's a relief to have one less thing to worry about.

our heater stopped working and we needed someone who could handle it quickly, especially since not everyone knows how to service all brands. we called for help, and the technician, ian, arrived much sooner than we expected. at first, he topped off our system to make sure we had heat until he could come back for a full inspection. when ian returned, he did a detailed check and found a leak in the heater. he repaired it right away and got our unit running smoothly again. the service was honest and reasonably priced. we are really happy with the job and plan to keep using their heater repair services in the future.

i had Brett and his team repair my ac unit and was really happy with the service from Ralph's Best Air Masters. as a first time homeowner in Hurst, i wanted someone honest and straightforward, and the price was fair. scheduling was quick and easy, and the whole ac repair only took a couple hours. the new thermostat interface they set up was a big upgrade too. compared to some expensive big companies, their price worked much better for my budget. definitely recommend supporting local businesses when you can!

I had a great experience with this AC repair company! I called them after hours because my air conditioner stopped working, and they got back to me quickly the next morning. They were very flexible with scheduling and worked around my family's needs. When I asked if they could come earlier, they were happy to do so and had a technician, Brett, at my house within 20 minutes. Brett checked out my AC unit and explained that it was beyond repair and recommended getting a replacement. He coordinated everything with their office, and they arranged for a new unit to be installed the next day. Brett even stayed a little longer to make sure everything was ready for the installation, and he reassured me that they would be back early in the morning to get the new AC up and running before the Texas heat kicked in. Everyone I spoke to was friendly, knowledgeable, and provided top-notch customer service. They kept their promises and really cared about making sure my home would stay cool. I’m very grateful for their quick and professional work, and I won’t use anyone else for AC repairs in the future!

I highly recommend this company for furnace repair in Hurst. We recently had our furnace checked during a routine inspection, and it turned out the heat exchangers were cracked, which could have been a safety concern. Brett and Ian from the team did a fantastic job helping us. They explained the problem clearly, discussed our options (whether to repair or replace the furnace), and made sure to answer all our questions so we felt confident in our decision. They offered us fair pricing and provided high-quality equipment. Throughout the process, they were reliable, punctual, professional, knowledgeable, and very friendly. The installation was done perfectly, and they made sure to clean up everything before they left—there was no mess at all. It’s great to support a local Hurst business that truly cares about its customers. If you need any furnace repair or installation, I definitely suggest giving them a call!

The technician arrived right on time to take a look at my heater in Hurst. Brett quickly found the main problem, which turned out to be a blockage that was stopping the warm air from reaching my den. After making some adjustments and making sure the warm air could flow freely, I could really feel the difference sitting on my couch. Brett even used a creative fix with some simple materials to help direct the airflow better. Now my heater is working great, and I don’t have to keep adjusting the thermostat all the time. I’m looking forward to a lower electric bill next month and a much more comfortable home!

I've used this family-owned company in Hurst for AC repair and HVAC work for many years. This time, I chose them over a couple of other good options to replace my old gas furnace with a new heat pump and furnace. Their estimate and the information they gave me were clear, detailed, and focused on what I needed as a customer. Brett and Ian, the technicians who handled the removal and installation, worked hard and kept me updated throughout the process. They also helped me with the rebate paperwork, making everything smooth and easy to understand. The installation went just as planned, and the whole team did an excellent job. I highly recommend them for any AC repair or installation needs, especially with the hot Texas weather. They truly deserve five stars!

I recently had a great experience with this heater repair company. When I called, Ian answered the phone and was very friendly and helpful, which really made a good impression on me. During one of the hottest weekends, my heater stopped working just when I needed it most. Brett came out to take a look and quickly figured out that the capacitor was bad and needed to be replaced. He was very knowledgeable and took the time to explain everything to me in simple terms, which I really appreciated. Brett also noticed that my thermostat was not working right and replaced it with a new one. He even let me know about some coupons on their website, which helped me save $25 on the total bill. The service was very professional, and I felt like they truly cared about getting my heater running again. I’m so happy with their work that I’ve already scheduled them to come out and replace my old water heater soon. If you need help with your heater, AC, or water heater, I highly recommend this company. They do quality work and really stand behind what they do.

After searching for the right company and getting several quotes, we chose to have our furnace repaired here, and we couldn’t be happier with how it turned out. Ian handled the entire furnace replacement and some duct work upgrades for us. He was always on time, explained every step in simple terms, and made sure we understood what needed to be done and why. We really appreciated that he never tried to upsell us on things we didn’t need, and he always kept us updated throughout the process. Ian did all the work in our attic, which freed up space in the house. He was very careful and respectful of our home, making sure everything was neat and tidy when he finished. His experience really showed, and he answered all our questions directly and honestly. Thanks to his work, our home stays comfortable even during the hot Texas summers. We are very satisfied with the results and are now planning to ask Ian to help with a furnace replacement for another family member. If you want reliable, high-quality furnace repair and installation, I definitely recommend this company.

If you ever have any furnace repair problems, definitely call ralph's best air masters. We’ve had a couple of furnace issues at our rental home and also helped out a friend. Each time, we got a quick response, solid advice, and reasonable prices. First time, our tenants lost heat on a Friday. brett showed up in about thirty minutes, checked everything, and fixed the furnace by replacing an idm, adjusting the flame sensor, and swapping out a capacitor. he even double-checked with the manufacturer to see if the parts were still under warranty, which really showed he cares. the heat was working again very fast. Another time, our friend had a problem with their outside furnace fan blade breaking and stopping the motor. brett didn’t even need to come out; he spent his own time on the weekend finding a hard-to-find part, and didn’t charge anything for his help. our friend got the part and fixed it, and their unit was running smooth again. Most recently, our rental’s outside unit stopped working and the tenants had no cooling. brett came out quickly, figured out the problem, ordered a new motor, installed it, replaced two capacitors, and cleaned out the condenser coils. everything was back to normal by the next morning. I really believe the team is honest, professional, and always tries to help people while keeping prices fair. they even offer cold water or soda if it’s a hot texas day and they have it with them. we’ll always use them for furnace repair and hvac needs in the future.

i had an amazing experience with ralph's best air masters. i reached out because my ac unit stopped working in the middle of a hot texas day. brett really went the extra mile—he spent plenty of time on the phone with me, patiently walking me through what could be wrong and asking for pictures of my unit so he could get a better idea. he clearly knows everything about ac repair, even with complicated systems, and made the whole process simple and stress-free for me. later on, brett followed up to explain exactly what was happening with my air conditioner and offered advice on next steps. it’s clear he’s an expert and genuinely cares about helping customers stay cool and comfortable. if you need reliable ac repair, i highly recommend giving them a call.

Ian from the team provided excellent AC repair service at my home in Hurst. He showed up right on schedule, carefully checked out the problem with our mini split system, and quickly fixed the issue at a fair price. We had installed the unit ourselves, and most other AC companies in the area wouldn’t even look at it because they only service systems they installed. Ian had no problem helping us out and made the whole process easy. I had a great experience with this company and highly recommend them to anyone in Hurst needing AC repair or installation, especially if you need help with a system others won’t service.

I can't say enough good things about Brett and the team at Ralph's Best Air Masters. I recently moved into a condo and found out the mini split AC units were no longer supported and had mold inside. Other companies I called didn’t really listen or understand what I wanted—they just suggested adding more mini split systems. When I reached out here, Brett took the time to listen to my needs. He even did extra research and gave me several options for a new AC system. In the end, I got a full HVAC setup that worked perfectly for my home. Brett went above and beyond to make sure everything was right, while others only looked for the easiest fix. I highly recommend this company for anyone needing AC repair or installation, especially in the hot Texas weather!

I was really happy with the service I received for my home AC repair. Ian, the field supervisor, was very honest and helpful throughout the process. My air conditioning and heater are pretty old, and one of the AC units stopped working. I thought I would need to replace both the AC and heater at once, but Ian and his assistant checked everything out in the attic, took some photos, and let me know the heater was still in good shape and didn't need to be replaced yet. Ian gave me a fair quote for replacing two AC units. I told him about a previous quote I received for a similar job, and he worked with his boss to give me an extra 10% discount on top of an already good price. The installation team arrived early and finished the job in about four hours. On top of that, I wanted to upgrade to a WiFi thermostat. I was considering buying a Honeywell one, but Ian suggested the Nest instead, saying it would be a better value. He even worked with me on the price so I could afford two thermostats. When he came back to install them, he surprised me by making them a gift—he said I didn’t have to pay for them! That was completely unexpected and really generous. If you need AC repair or replacement, I highly recommend this company. I got quotes from other big stores, but Ian gave me the best deal and was able to get everything installed right away. The team is professional and really knows what they're doing. I’m 100% satisfied with their work.

We had some issues with our new home where the upstairs rooms wouldn’t stay comfortable when running the furnace. No matter how long we ran the heat, the nursery on the second floor wouldn’t reach the right temperature without making the downstairs too hot. We called for furnace repair, and Brett came out to take a look. He found two big problems that were affecting our heating. First, the attic wasn’t sealed properly, so cold air from the attic was leaking into the upstairs rooms and making it hard for the furnace to keep the temperature even. Brett removed the old insulation, sealed up the attic, and then added much better insulation to keep the cold out and the warm air in. Second, there were spots on the second floor that stuck out over the first floor, and there wasn’t any real insulation under those areas. The floor was super cold, and you could really feel it. Brett took out the bottom layer and sprayed in foam insulation to fix it. After the work was done, we noticed a huge improvement. Now, both floors stay at almost the exact same temperature, and the furnace doesn’t have to work as hard. It’s much more comfortable all day long. Brett also offered to reschedule a follow-up test when he found out the air quality wasn’t good for our baby’s health, which we really appreciated. We’re very happy with the service and how comfortable our home feels now.

I recently had my heater repaired by Ralph's Best Air Masters in Hurst, and I couldn't be happier with the results. The technician, Brett, was very knowledgeable and handled the whole process smoothly. I had been worried that fixing the old heating system in my multi-story home would mean tearing up walls and dealing with a big mess, but the crew managed to repair everything without damaging any of the decorative plaster or making a mess. They worked quickly and made sure all the vents were placed neatly and the ductwork was well hidden in the walls and ceilings. My heater is running perfectly now, and the whole experience was easy and stress-free. The team was friendly, professional, and their workmanship really shows.

When I made the decision to replace my old heater in my home, I wanted to look around Hurst for the best heater repair service and compare prices and options like any homeowner would. Of course, everyone wants a good price, but sometimes you worry that a lower cost might mean the work won't be as good. That wasn't the case here. After talking with a few heater repair companies, what really set this team apart was how carefully they looked at my heating issues, their commitment to quality, and the way they treated me as a customer. Brett came out and didn't just try to sell me a new heater right away. Instead, he checked for other things that could be making my system work harder than it needed to, which could save me money in the long run. My main problem was a rising electric bill from my old, inefficient heater, but there were a few other problems too—like a noisy return, poor air quality, and a shaky indoor unit mount. They went ahead and fixed all of these as part of their regular process without me even asking. That really showed their attention to detail. Brett and his crew were very knowledgeable, friendly, and worked hard to make sure everything was done right. Every time I spoke with them, I felt respected and listened to, no matter how much or little I knew about heaters. I highly recommend this company for heater repair in Hurst. They are honest, do high-quality work, and really care about making sure you’re satisfied from start to finish. They don’t push you to buy things you don’t need, and they make sure the heater is just right for your home. If you want peace of mind about your heater repairs, go with this team. As a fun note, I have two Sun Conures who absolutely loved meeting Ian from the crew. They enjoyed hanging out with him while we talked, and he was great with them!

I had trouble with my HVAC system because my furnace wouldn’t turn on. After looking online, I thought the flame sensor was the problem and replaced it myself, but that didn’t solve anything. I reached out to Ralph's Best Air Masters for help. Brett got back to me quickly, asked me a few questions about what was happening, and figured out that the gas valve was probably the issue. He made sure the part was ready for me to pick up and explained how easy it would be to install. I followed his advice, and now my furnace is working perfectly. I’m glad I got professional help, and the service was fast and friendly. Highly recommend for any heating and air conditioning needs, especially in this Texas heat!

after being on the advantage program for two years, everything with my ac system is going smoothly. we get our regular maintenance visits twice a year, and they always change out the filters for us. i still notice some buildup in the drain pipes, but overall the service has been great. today, brett came out for our service appointment and really took the time to answer all my questions about how the unit works. he was patient and explained everything in a way i could understand, even showing me what he was looking at and how he ran the tests. he also found a bulb that needed to be replaced and made sure to order a new one. every ac technician who has visited has been friendly and helpful. for the initial installation, we had to buy a whole new air conditioning unit for our home in hurst, which was a big purchase but absolutely necessary with how hot texas gets. the person who helped us choose the unit explained all our options without pressuring us into something more expensive. installation was scheduled quickly, and ian and his team did a great job getting everything set up fast and cleaning up when they were done. they walked us through how to use the new thermostat and made sure we understood all the benefits of the advantage program. i highly recommend this ac repair company for anyone needing reliable service in hurst!

When I bought my house, it still had the original heating system and an old furnace that needed attention. A friend recommended Ralph's Best Air Masters for heater repair and installation. I got quotes from three different companies, but Ralph's Best Air Masters offered a much better price compared to the bigger businesses. Brett and Ian installed a new heater and air conditioning unit, and did a fantastic job. They explained that regular maintenance every couple of years would keep everything running smoothly, and said I didn’t need to spend extra on a service contract. Ever since, my heating and AC have worked perfectly without any problems. Whenever I get the units cleaned, they always let me know what work is needed before starting and never do anything unnecessary. If you’re looking for reliable heater repair or a new HVAC system, I highly recommend getting a quote from them. The service, honesty, and price are hard to beat.

I am very happy with our new whole house fan. I contacted several approved dealers, and I was really impressed with the service I received. They took the time to thoroughly address all my questions. After considering my options, I chose the quietcool stealth model. Now, my upstairs rooms are pleasantly cool without needing to run the AC all the time. I have a Nest thermostat, and I've already noticed a significant decrease in our A/C usage—about 30-50% less! I'm looking forward to seeing the savings on my next electric bill. Highly recommend!