All reviews for Ralph's Best Air Masters

During a routine check-up, we were informed by Brett that there were some fractures in our heating system, indicating the need for a replacement. Thanks to Ralph's Best Air Masters handling this task in the late summer, we are reassured that our HVAC system will be up and running efficiently before the winter season in Hurst. Ian also provided us with valuable tips on preventing rodents from nesting in our A/C unit in the future. We are extremely satisfied with their service.

Our local handyman recommended we get in touch with a service when I mentioned a terrible smell that came every time we turned on our furnace. The technician came out and quickly resolved the issue. It turned out that the boiler unit hadn't been cleaned in years, and he pointed out all the debris that had built up. He assured us that once he finished cleaning, the furnace would run with a 'clean' scent. True to his word, after the cleaning was done, the furnace filled the home with a fresh aroma. We decided to sign up for a service contract right away. I was surprised that the large company we had been using for so long never took care of this.

The HVAC service provider that my home appliance insurance assigned to handle the issue with my furnace initially made me a bit apprehensive due to their rating. However, after the case was assigned, Brett, their technician, promptly reached out to schedule a visit. Brett examined the furnace thoroughly and managed to pinpoint the problem. He communicated his findings and recommendations to the insurance company. Once the insurance company gave the green light for the repair, I was contacted for the service. The repair involved replacing the furnace. Brett had initially estimated 5-6 hours for the removal and installation process, but he completed the task in less time. The installation was carried out in a highly professional manner. Brett cleaned the area, disposed of the old furnace, and tested the new one to ensure it was functioning correctly. He also checked the connectivity and overall operation of the AC system connected to the new control board. Brett's understanding of furnace repair and installation is quite impressive. His expertise in handling HVAC systems is commendable.

here’s the revised review, following your instructions: as always, the service from scheduling to heater maintenance and cleaning was more than what most companies offer and very professional. i suggest homeowners learn about the benefits of their heater maintenance program and support. brett was great! just like every time, they called a day before to confirm. brett called when he was on the way. he even put protective covers over his boots to keep my house clean, which all their techs do. he worked thoroughly on my heater! any doubts about what the techs do or charge are gone with their team. brett, like all their techs, took lots of pictures and videos so i could see everything in my attic, including the ductwork, furnace, parts, and many readings. he said the units were in excellent shape and didn’t need any repairs. this service was included in my annual contract! i highly recommend their techs for heater repair, gas fireplace service, and plumbing. from what i see, the techs are always clean, neat, on time, professional, and friendly. ian, the gas fireplace technician, was absolutely great! he took out the gas logs and cleaned everything. he showed and explained each step he was doing. i will definitely use them again for my gas fireplace cleaning and heater maintenance. all the technicians are professional, friendly, and helpful. every time i need service, they schedule quickly, are always on time, text a reminder the day before, and call before arriving. they also take photos and videos for future reference. once again, we were very happy with ian and their company.

Ian was truly fantastic. I had called several other places for AC repair, and most wanted to charge over $200 just to come out, not even including parts or diagnostic work. When I reached out to Ralph's Best Air Masters, Ian let me know Hurst was a bit outside the usual service area, but still offered helpful advice about what to look for in a trustworthy AC company. Ian had a great attitude, was professional, friendly, and even made me laugh. He looked up my address and decided to come out anyway, only asking for a small extra fee to cover his gas, which was totally reasonable. Ian showed up exactly when he said he would, before 9AM, and explained everything to my partner as he worked. He was very thorough, quickly finding that our air conditioner wasn't pushing out cold air even though it seemed to be running—plus, it was using more electricity than normal and causing small power surges, which really worried me. Ian opened up the unit and discovered a burned wire connected to the capacitor. He replaced the wire and only charged us the normal service call fee, saying he wouldn’t charge for just a few inches of wire. That meant a lot since we were already tight on money from other home repairs. Now, just a few days later, our AC is running perfectly and keeping our house cool. Ian even checked the refrigerant and made sure everything else was working right. I felt so relieved, and can’t thank him enough for going out of his way to help us.

Absolutely outstanding service—I highly recommend! Ian, Brett, and the team really know their stuff when it comes to furnace repair and replacement. From the first visit, they helped us choose the best solution for our home and gave us an honest, clear estimate. We had an old furnace that needed to go, and they replaced it with a modern gas furnace and even added a heat pump to help with both heating and cooling, which is perfect for our place here in Hurst. Ian made sure every detail was right for our older Texas home, and the crew handled all the challenges of working with an older house with skill and care. They finished the installation exactly when they said they would and stuck to the price they quoted. The team was professional, friendly, and paid close attention to every part of the job—they really treated our home with respect. If you need furnace repair or installation in Hurst, don’t hesitate to call Ralph's Best Air Masters. I recommend them 100%!

Absolutely fantastic service! My daughter and I were at the table when we heard a strange noise coming from our heater as it was shutting off. I was worried it might be a costly problem. I reached out to a local heater repair company after a friend’s recommendation. Brett came out, quickly figured out what was wrong, and I got an estimate by email soon after. Scheduling the repair was easy, and the price was much more affordable than I expected. I even got to upgrade my thermostat, and now my heater works better than ever. I’m really impressed with their work and will definitely recommend them to others.

We had a great experience with our recent heater repair in Hurst. Brett came out on the weekend to check our heating system. He was very professional and really knew what he was doing. Brett listened to our concerns, explained everything clearly, and offered helpful advice about what we should do next with our old heater. He provided us with different options for repairs and upgrades, which we really appreciated. The service was honest, reliable, and reasonably priced. We're glad we called this company for our heater repair needs!