HVAC reviews in Hutto, Texas

Andrew did a wonderful job on our annual hvac tuneup. thank you for making the appt process easy and for showing up when promised. we appreciate your service and professionalism. Great price and quality work.

Draining of my water heater and examination of all plumbing connections and hoses both inside and outside the house. Also check of the water pressure from the main at the street to the house.

The service team arrived early, explained what they were going to do, showed me the residue from the water heater, explained nor.al water pressure and other plumbing maintenance. They were professional, friendly and thorough. I am always happy with Service Wizard.

We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was around 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis.

What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did.

Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue.

Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was around 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis.

What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did.

Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue.

Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

Julio Q. showed up at our home to do a semi annual ac/plumbing maintenance check around our home. He was very thorough and recommended to do a water heater flush which apparently home owners should be doing once a year. He was honest and that's something I appreciate when it comes to these types of services.

Our air conditioning went out, on one of the hottest days of the summer. We called Service Wizard that morning, and by 4pm our technician had the A/C fixed. Javier was polite, professional and friendly. He did a great job! We highly recommend Service Wizard.

BAD COMPANY
They misdiagnosed a repair that was needed for one of my HVAC units .
Their pricing is ridiculously high . And their diagnostic tactics leave a lot to be desired.
I almost considered using them for a new hvac replacement for my secondary hvac unit . I'm so glad that I didn't and that o caught all he lies on time by calling another HVac company.

We've been customers ever since the Osgood sons started the business a couple of decades ago. While communication can get tied up with leaving messages sometimes --presumably because they have so many calls--the actual service is excellent. Hugo quickly diagnosed the capacitor issue and also checked various lines and temperature read outs, took photos of everything and was completed within 1 hr and maybe 15 mins. Resolved issue. Explained issue. Very professional and personal. Appreciate the work as always

Two years ago, I contracted service wizard to replace my upstairs HVAC unit. Over the past two years I've had to call them repeatedly to fix issues on my HVAC system that should've been avoided during install. For example: when they installed the system, they installed the wrong fittings for the gas connections using natural gas instead of propane, which is what it should have been, and they have been notified of before install, they had set it up for natural gas even though I told them it was a propane system. They sold me a Lennox 2.5 ton HVAC system and assured me that it would keep my upstairs cold during the summer , it has not worked properly for the past two summers. I've had them out multiple times to try to diagnose the issue with the HVAC not getting cool enough and over and over again they have not been able to fix the issue. I am now contracting a different HVAC company to come fix the system that I paid over $9000 to install because it is past warranty. By comparison, my downstairs unit which is 20 years old out performs my brand new two year-old upstairs unit by several factors.

Do not use this company, contact a local HVAC certified company or technician if you're planning to replace your HVAC unit. Using this company has cost me more money and time and heartache than it would have if I had went with a smaller local company and I regret using them.

I called Service Wizard this morning for an emergency situation with my 92-year-old mother's dead AC unit. My sister is taking care of Mom today, and I have been singing Service Wizard's praises to her for over a year now. I asked the Dispatcher, Joseph, "Please don't disappoint me! I promised her you guys can do miracles." And you gave us one! Service Wizard Technician Mike Lira was at the house within the hour, with the part that a competitor had told us would take a week to order, and had the repair done by mid-afternoon. Mike was courteous, competent, professional, and thorough. He replaced the part that needed immediate replacement, and did alert us that the unit may need further service if this doesn't fix it, which is a fair caution under the circumstances. With temperatures set to hit 98 degrees today, 102 with the heat index, this is literally a life-saving service! Mom has joined the Service Wizard Rewards program, and my sister has finally experienced for herself the outstanding service and superb work that my husband and I have come to expect from them. Thank you, Hutto Team Service Wizard! You guys are our heroes!

Avoid at all costs, extremely rude company with little to no training of service representatives.

I requested HVAC maintenance services for my two properties and signed up for a maintenance plan. Joseph set it up. Post that there were no reminders or call from their office for the first service. When I texted him back, he was rude, defensive, repeatedly reminding me that the responsibility is mine to schedule. Which I agree with but they automatically set up my AC service for exactly a year from sign up, rather than now. Anyways, over phone too he kept reminding me about the responsibility part, went on rambling. When I asked him why was the AC service not scheduled for now rather than a year later, which should be a norm or at least someone should have asked me, he kept on rambling about responsibility. Finally asked me whether I would like to cancel, which I did.

They installed a split AC for us, which was a great experience. The service one, terrible.

Service Wizard lost a repeat customer. Plus I would desist anyone known to me from using them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**
I wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look.
When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter.
Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response.
Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard.
I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Absolutely the worst experience. Service Wizard did an install for an AC unit and I PAID for annual service. I've tried an unbelievable amount of times to get through to a human being and keep getting stuck with a digital assistant that says someone will call me back. And it does not happen. I have AC out in my rental and they have not gotten back. When I finally got them out there to a get an evaluation of my system (which was underperforming) they said the vent size was too small. That was May 4. Today, it's June 16. They still haven't called back and I try over and over again. Ridiculous! DO NOT USE THIS COMPANY!

Zack is an amazing technician. Polite, careful, thorough, and great at explaining the technical details, my options, and the benefits of the service plan. It was a pleasure to have him in my home.
All of the people I have encountered at Service Wizard have been courteous and professional.

Had our tankless water heater flushed, Aldo was friendly, knowledgeable, on time. Have used them multiple times for a/c plumbing. Happy with their service.

Wizard was great! Thomas came out on a Sat and gave a great assessment on my water heater. By Monday, he was back and installed my new water heater quickly and efficiently! He also gave me some tips on how to extend the life of my system. I recommend Wizard!

We recently had Javier R. to our home to perform the Winter Checkup on our HVAC. We have always been happy with any of Service Wizards HVAC technicians that have been to our home, but I have to recognize Javier for his outstanding customer service. He was on time, polite and took the time to fully answer questions I had about my system.

Dante came to service my A/C unit today and did a fabulous job. He was very professional and detailed in all of his expertise performance. He also changed out my two filters which were in dire need of changing. He checked that my freon level was low but he charged my system unit. I am 100% satisfied and please with Dante's service. Thank you for sending him out to check that my system is in excellent order. Phyllis Caron

My Technician was Ta’Shawn McKenzie. He did an excellent job. He arrived on time, explained what needed to be done and made recommendations. He even changed my air filters! I have a Service Wizard maintenance plan, which means I had no out of pocket cost!

Mike and Darren provided thoughtful servicing and did not hesitate to answer all of the questions we have. We were provided a quick 101 in understanding our current system, how it functions, and suggestions/recommendations for how to move forward. Would recommend working with them!

I was scared to trust this company. I've been taken advantage of by men in the past. I'm glad I took a chance. Service Wizard and Evan were honest and straightforward with the problem and solution and they are fairly priced. Thank you for your help.