Reviews of local pros in Irving, Texas

Tyler and Julian were very kind, detailed with their work, and explained the process of how they were going to treat the contaminated area. I truly appreciate the team coming out on the same day of my estimate. Thank you for your help👍🏾

One of my best friends had a pipe burst in his attic and flood his home. CWF was so quick to help him. What could have been a nightmare has been turned around. This company was empathetic, professional, quick, and knowledgeable. They rank 5 stars out of five in my book. I would definitely recommend them. Thank you CWF for all you do to help people in such an awful moment in their lives. It’s so rare in this world today to find companies that still “ do the right thing”. You’re the best.

Julian and Edgar we’re great in their water mitigation services. Made the process very easy. Got here promptly and didn’t stop until the job was done.

Today, Isaac, Christian, and Tyler from CWF Restoration were here. They arrived exactly on time and just left. I was so very pleased with each of them. They each have a strong work ethic, professional, and worked steady until the job was completed. Each was very careful when moving items in my home. Isaac explained every step to me as work progressed and answered any question I had. They were very efficient and kind! I’m delighted to let anyone know that choosing CWF Restoration and specifically these three men would be a great choice. Thanks so much guys - job well done!

Great team! They responded very quickly to my call after a pipe burst in the last freeze. Every step of the process was easy and everything was thoroughly explained. As a new homeowner, the first experience needing emergency repairs is overwhelming and I'm grateful I was referred to you!

Christian and Julian went above and beyond in cleaning up the debris from our soaked closet (due to a leak behind the wall). They even provided a temporary cover and seal for the drywall and baseboard cutouts! My experience with CWF Restoration has been great and I can definitely recommend them.

Warning: Misleading Practices – Caution Before Hiring CWF Restoration

I want to share my experience with CWF Restoration to warn others. We initially agreed with them that the total cost of the work would be $650, which was supposed to include fixing the walls, replacing a small area of carpet, and all other necessary work.

However, after the work began, the contract they sent excluded major parts of the work we had agreed on, including wall repairs and carpet replacement. When I reached out via email and phone for clarification, they ignored my messages and calls. Eventually, they just sent an invoice for a higher amount than initially agreed.

This is misleading and unprofessional. I would strongly caution anyone considering hiring CWF Restoration—make sure every detail is clearly in writing before work begins, because verbal agreements and assurances do not seem to be honored.

Eric was amazing! He was able to come out fast to inspect our damage. He helped us understand how everything works with insurance and the process of everything. Will always recommend them to family and friends!

Had water damage from a leak in our ceiling. Eric came out the same day, gave us a quote and a remediation plan within an hour of arriving. Thank you for your kindness and efficiency!

Cavalry was fantastic. Trystan is professional, timely and flexible. We had an A/C leak through the attic floor and into our insulation and ceiling. They quickly came over and started the job by setting up fans and providing a fair estimate. The next day, workers showed up to remove the damaged part of the ceiling. Again, professional, timely and good quality work. After letting it dry, they provided a contact who can repair the drywall. We were very impressed by Cavalry and especially how non-intrusive they were. Highly recommend!

CWF Restoration sent two outstanding technicians on 6/6/2025. They arrived on time, were professional, attentive, detailed, and tidy. Thank you, John and Terrell. We highly recommend their services.

I had called a plumber who discovered that under the house, pier and beam foundation, there was at least a foot of water. The plumber immediately called CFW to come over to pump out all the water. John, very positive and friendly individual, showed up to begin pumping 2500 gallons of water from under the house. CFW then placed fans in the crawl space to dry out in order to find the source of the water. They fid an excellent job and were very thorough. A big shout out to John, Tyrell, Albert, Tyler and Connor. These are the individuals that made up the "team" I interacted with, and they were all very professional, courteous, patient, hard workers, and above all else they all enjoyed their jobs and took pride in their work. I appreciate each of them and they took a bad situation and made it a tolerable experience.

They were very professional, communicative and educated. You can tell allot about a company based on how serious the employees take their job. Honestly I felt amongst friends, and educated me on the whole procedure. Made it feel painless. Hoping the restoration part is just as easy and professional.

After water damage from a broken pipe in our slab Eric Cho, Project Manager for CWF Restoration came to access the damage and necessary steps for mediation (getting rid of any water and mold) and restoration. Eric was extremely knowledge and professional. Eric easily put it all in lay person terms so that we could understand it all. CWF came highly recommended to us and it's easy to see why!

Shoutout to Rueben, Christian and Julian for their professionalism through our unexpected (new) water damage that happened after our renovation- although it has been hard they were great. Very respectful, neat, organized, and relatively fast cleaning up the mess. CWF has a terrific team.
3 days later: Update Casey and Patrick arrived 10 am to remove drying equipment and said floor walls were more than dry! Great team - very professional!

CWF Restoration responded quickly to my call after I had a flooding situation. They assessed the damage and sent out Frankie and Jordan to remove the damaged floor and begin the drying process. They were very professional and informative about the process. I felt comfortable with them in my home and confident they knew exactly what to do. The support team has called promptly to follow up on services. I am pleased with them and plan to use them for floor replacement.

UPDATE:
The service was great. They were very professional and did a great job cleaning up the water damage. However, price is the reason I gave them 3 stars only. They charge a 2 or 3% if you pay with credit card. To avoid that % fee you have to give them your routing and bank account number. NO WAY!! Not with all the hacking going on. The amount of money I spent to then pay a service fee for using my credit card is bad business. There are other places that don’t charge that and I looked them up. So if you are ok getting charged the service fee for credit card they will work. But unlike me, I don’t pay billing fees, they need to figure that out. After talking with manager, they accommodated my request about billing and would look into it. So after that I was able to give them 5 stars. Customers don’t like seeing services fees due to billing and they are looking into it.

Julian and Braden helped me out with water damage clean-up. They were professional, had a great attitude, and endless patience for all our questions. They worked well into the evening and left the site cleaner than they found it. Would highly recommend.

We recently had water damage at our home and were recommended to CWF Restoration by the plumber. We gave them a call and from there everything’s been great with the Technicians ( Julian / Jonas) ,Eric Cho the project manager who explained everything in detail & with Cheyanne giving us a check up call on the how the Reconstruction would be moving forward. Overall I recommend this company and their knowledgeable/friendly employees to anyone looking into a Restoration company.

Update: Changing my review to a star since the reconstruction work was up to the work I suspected and I’m upset with that part of the work 😫

I was a little skeptical when I chose CWF restoration as I didn't know who to call after my hot water heater leaked and flooded my hallway, so I just picked them from Google hoping for the best.

I can honestly give them a 5 star review. I called them about 11:00pm the night just after my hot water heater overflowed and was able to get a project manager out to my home by 8am the very next morning. The project manager, Josh Black, was very professional and efficient and had a team with carpet driers, etc., at my home by 1pm that day. The team was very efficient as well as they raised the wet carpet areas and put 3 fans and a dehumidifer to work. They had to run for nearly 3 days to completely dry everything out. Then they came back as scheduled and picked up the equipment. Then another team came out and did a thorough cleaning of the effected area.

Now, everything is dry and after installing a new hot water heater am now back to 0. I definitely give Josh and his teams a 5 star rating and highly recommend them for this type of work.

CWF Restoration mitigation team was always on time, very professional and very careful while working in our house. They explained the process from start to finish and worked quickly. Their office has kept in touch with me as well.
I would highly recommend CWF for anyone needing restoration and mitigation.