Reviews of local pros in Irving, Texas

My husband always gets his parts here, If they don't have it, they order for him, The two women are very helpful, nice, and courteous.

The young female worker in the store was not helpful at all. She is not a HVAC technician, & was giving her unsolicited opinions about a capacitor and what might or might not have been the problem with our AC fan motor. She became part of the problem, and was not the solution in helping with the AC issue. We were there just to buy a capacitor...but she seemed to discourage us from buying from them. Thumbs down with this store.

I've been in the hvac industry for quite some time, and believe me when I say some parts, houses can be a real headache. But not West Filters &AC Supply. I love these people. It's family ran and your always greeted with a smile and their very knowledgeable. I would definitely recommend this place to all my friends and coworkers.

Great experience and great people. If you're looking for replacement filters at the right price from friendly people this is the place for you.

I highly recommend them, they are very professional and reliable people!

The best ! Great customer service and professional services

Great customer service and reasonable prices!

Affordable price great customer service work quality

Very professional team, and when it comes to fair price this is it! 100% recommended.

Excellent service, very informative and friendly people. Professional service and people that know what they are doing. Highly recommend for any of your HVAC needs.

Used the service couple of times for repairs and techs are very nice and competent.

Overall neat and satisfying job done.

I always call AVAL when I have any issues with my A/C or heating system. They are always quick to respond and very affordable!

Great service, treat you like family

Installed my new Carrier AC unit back in 2017!
But needed some repair maintenance, they came and took care of it right away! This guys are professionals. I highly recommend them!

I highly recommend this company. Aldo the owner was attentive, fast and fair price. Definitely I’ll use this company again in the future!

Used Aval multiple times to install a unit for my detached garage and my home add-on.Very professional, responsive, quality work. Highly recommend Aval for all HVAC needs.

Excellent service, would 100% recommend their service. They were super profesional and were able to respond all my questions, also giving me the best options to fix my AC.
10/10

Excellent air conditioning system service with Mr. Aldo Valencia and his team. 100% reco

I got a new HVAC unit installed in Feb of 2022. That night it wasn’t heating my home properly and I called them out the next day. It never worked properly. I called summer of 22, winter of 23, summer of 23 and they never would actually look at it. They said “it’s fine” “change your filter more often” and “get more insulation in the house” I did all those things to no avail. I also have experience as an HVAC technician and knew what they were saying wasn’t adding up. There was a definite issue but they refused to check it out. This year it wouldn’t cool and kept freezing. I got them to come out again and they looked at it, claimed it was my filter (that was due to be changed this week) but then spent 2 hours in my attic. When I asked if it was going ok they said it was just the filter and they were running some tests. When they left they told me it was just the filter again… I told them I knew it was more and they admitted a valve was loose and had a refrigerant leak so they tightened it and it was fine. A few hours later I got a call telling me it would be a $150 labor charge. I told them I was never quoted a price or agreed to a repair. The techs told me at first it was working fine just my filter until I pressed them for the truth. Which was an error during install that I had been asking them to address for the last few years. I told them you can’t preform unauthorized work fixing their own mistakes then call hours later demanding money… for fixing their faulty install years later (conveniently when the labor warranty is up on the install).

During the install they also crushed my air vents (causing my bedroom vent to not properly cool) and spilled some sort of concrete like mixture all over my carpet, and issued no apology. At the time I accepted it as a mistake and just cleaned it up and asked the they to uncrush the vent the best they could. But now I see that it’s just the culture and standard of work for this company. Run, do not walk, away from this company for any HVAC work or you will waste years trying to get it right.

Air duct cleaning
Excellent job
Very professional

aval and their team really took care of me when my ac went out in the middle of the summer, when it was time for me to replace the while system I had no doubt that they were the right company for the job. They replaced the whole system including ducts and Cooper lines in 1 day, that was fantastic. great job guys.