HVAC reviews in Katy, Texas

Alex Sol is great, as I'm sure the other technicians are.

The company's management and scheduling department, however, are rude and atrocious. This is a company that cancels your appointments without telling you, after you've taken off of work to meet the appointment schedule. I am not sure if this is because they are an AHS contractor that the problems keep coming up.

If, as a homeowner, I request for a refrigerant leak to be found and I am told that it is coming from the evaporator then the next thing I'm going to want to know is where in the evaporator. Airtronics refuses to "diagnose" more than the minimum required to consider a ticket closed and an issue fully troubleshot.

Be prepared to get the runaround if one appointment does not adequately fix the problem.

My AC unit primary drain was clogged and water was dripping out of the secondary pipe outside, so I called Airtronics. A service technician, Alex, arrived who was very friendly and informative.

He removed the clog from the drain P-Trap. He also inspected the condition of the filter and coils. The filter was very dirty/black. He informed me that the filter needs to be replaced every 6 months to a year and where it can be purchased from. The coils were in good condition and did not need to be cleaned.

5 stars - Great service and very informative.

The Worst experience ever.. They came to repair my AC System through my home warranty they charged me $125 to come out. I told the tech that my mom's AC was damaged by a storm and I would give her their number to help my mom, But He went into that attic came down and said my control board was old and needed to be replaced. but He told the warranty Company that
( American Home Shield ) that my house was hit by lighting . Now they've lied and now my ac is not covered by my Warranty company , No, one has called me or even explained how they got this diagnoses.
Please Do Not Use This Company!!! Especially if you are a person of color..

Horrible! My home warranty company sent us to use this company. The technician took a week to even come out. Once he came he did more damage. Our AC wasn’t broken it just had a small issue now it is blowing heat. It is broken! They broke it. However when you call the rudest front desk staff ever. They don’t care that it’s 85 in your home they need the home warranty to send a new order at 4 pm on a Friday! Again they broke it! We jump through hoops to get this order and she tells us that they are closed and won’t open until Monday. She says it’s not a big deal... just a technology issue. Yes maybe so but you caused it! This company is the worst I’ve ever dealt with. We are going to bypass our warranty just to not deal with them. Horrible customer service or concern.

Had a problem with our AC not cooling so Alex Sol came out on Wednesday. We missed our appointment and he waited as long as he could but came back today, Friday. He found the problem and got everything taken care of. Great guy. Great company. Would definitely recommend.

The company is SHADY, I have been forced to use them several times due to our Home Warranty selecting them as a service provider. They always schedule service several days out and when they find the issue they never have parts. Then the order the parts for several more days and finally maybe fix the issue. Be prepared for it to take typically 5-10 days to fix your issue. Also they like to add misc up charges on the bill such as $150 for locking caps ($24 on amazon) $125 for Wire Conduit ($20 at Home Depot) $75 for Pipe insulation ($12 at Home Depot) that you have no choice but to pay. They also claim to be 24/7 service, but they will not answer the phone past 5 on weekdays and not answer at all on the weekends. Wish I could use a different company. 1 star or less

If I could give a negative amount of stars, I truly would. This has been the worst experience I’ve ever had from a business, and I hope if you don’t have the energy to read everything you should know upfront:

DO NOT DO BUSINESS WITH THEM!!!!!!

Please please please save yourself the stress, time, and your hard earned money.

I originally found them thru my home owners insurance. Went through the whole process. Here are the short versions:

• Installed an entire new system, for it to be a lemon.

• installed second system, broke within a year. ** should have warranty on it but they’re claiming since they have a rule that they don’t fix AC’s in the winter that I am no longer under warranty. **

• have tried since November to get this fixed with the company and we’re in END OF MAY.

• terrible communication from office team, I have had to call for my own updates and advocate for myself.

• The “manager” of the Office manager is never in. At this point today I got told from the office manager that “he does not want to speak to you.”

• Hazel, the Office Manager is the rudest person I’ve ever encountered in my life. (And I’ve been a retail manager for over 10 years…). Will literally stay silent if she does not agree with you, is nasty in her statements, and does not care about being a liaison for clients and business.

• Currently making installs of payments for my AC and it STILL is not fixed.

While I understand they may have been waiting for parts (something out of their control)- there has been zero communication on their behalf - which is IN THEIR CONTROL. I have spent over $6,000 with them and I will tell every single person when looking for an AC company about my experience.

I had to go get portable units while waiting, something they didn’t even offer until I said something TODAY.

This is horrendous and I wouldn’t wish this on anyone. Please, go with anyone else but then.

I had a complete AC system installed in March 2020 and the installation team created a small issue with damaging my floor. Jack arranged to have the floor fixed immediately to my satisfaction. I greatly appreciate businesses that understand customer service and correct their mistakes. So heres an update on this company, the system they installed (a Trane) shorted out less than two years. The system has a 10 year warranty.AirTronics wants to charge me 1800.00 to replace the motor, which is covered by the warranty. I called John Moore and received a similar response .
I was told the motor was covered by the warranty but the installation would cost 1800.00. Unbelievable people! One week, no Ac during a heat wave and AC companies wanting to steal your money. I finally got a hold of a reputable AC company Northwest Air and they sent a Technician to replace my motor for a normal service charge fee.
Thank you

We had worked with Jack when he was with another HVAC company and I have simply followed him! He is phenomenal, professional, and takes personal care of you. Most times, he would pick up calls, even if it's at odd times of the day. I installed a new outdoor unit from another vendor (through Jack) and got 10 years parts and labor warranty. So will be reaching out to them in case of any issues but if they dont (I really hope they do) and/or any issue crops up outside of it, I know who to call - Jack!

They work for my home warranty company, and they came out when my furnace went down. The first time they changed the thermostat and it worked for a day. Called them out again and they came out and said my furnace board was fried. They suggested a new furnace. They quoted me almost $3000 with a $2000 credit from my company. This didn't sound correct, especially since i had just bought a furnace for my rental property 1.5 years ago. I did my research and had a company quote me $2100 for a new unit WITHOUT A CREDIT!!! I told Airtronics not to process my warranty claim. I ended up going with the other company and got a whole new system. 2 weeks later I get a call from Airtronics stating they were ready to come install the part! Be careful with this company, especially the service manager. Do your research before you accept what they tell you!

We just had our air conditioner serviced by Daniel. This gentleman has excellent customer service. We TOTALLY appreciated him. We will be doing more work when we return for next winter, and he will be the person we would like. He represents your company in a most positive manner. We will certainly be sharing his business cards with our friends. Thank You Daniel and Airtronics. P.S. we own an Airtronics unit.

This company was assigned as the service contractor through my home warranty company to fix my AC unit. After waiting over 48 hrs from first contact (in my 95* home) to have them come look at my AC unit, the morning of my appointment they were reportedly experiencing phone issues and thus did not respond to my TWELVE calls confirming that someone was home and waiting for them. They finally answered another call 2 hours later telling me that even though there was a phone issue, it was my fault for failing to confirm the appt and that it would need to be rescheduled because they had no more openings, meaning at least another 24 hrs without air in the Texas heat. We found someone else to work with, who had it fixed by the time they even confirmed with my warranty company that they had not been to my property.

Jack was very professional and came out almost immediately. He was very thorough and the estimates were very competitive. He is also an indoor air quality specialist. Great fast service! I will recommend him to all my real estate clients.

My home warranty company contracted them to come out and the technician stated it was a leak in the evaporator coil. It didn't make sense to me since I hadn't seen a leak and I knew it was just the air not being evenly distributed. They wanted me to pay for the evaporator coil to be fixed and to replace the freon they would need to drain out, that's perfectly good instead of recycling it. I got a second opinion and turns out my whole unit is brand new and under warranty and it's not even a leak.

Jackie Baucum is an excellent person to work with!! He is available for any and all questions and he makes sure you get amazing service. When you speak with him you feel as if you are his most important customer! He is a great example of what an quality, caring service is all about! I not only purchased 2 AC units from him a few years ago but Airtronics takes care of my service and maintenance needs. I HIGHLY recommend Airtronics and Jackie Baucum.

The young lady at the front office helped answer all of my questions regarding what needs I had. She was very thorough and patient. I will reach out to you guys for any AC needs!

Couldn’t have asked for a more trustworthy and reliable resource as Jack has been for us. Being first time homeowners and having a AC go out was really frustrating but Jack has been a delight to work with and has eased our minds knowing we are working with a top notch company! Highly recommend!

This is the worst company to deal with. DON'T work with them. They delayed ordering parts for repairing our AC more than 3 weeks, after constant follow-up we discovered that they forgot to place the order!!! Their technician came to picture the unit again to order the part. We noticed a leak from the condenser. We asked him to inspect it, he said the unit is pierced which was not. he was not able to see the leakage is happening from connection. Another professional company came and did a thorough inspection and discovered the leak from joint. Also He missed noticing that the main unit is 5 tones while the coil and condenser are 4 tones to advise us on that. The other company that came spent quality time explaining the options and even the various brands available to have a long lasting solution

Worst company to deal with!!!!!!

Jack, was phenomenal, extremely professional and patient with answering my questions. He sensed I had concerns about whether really needed a new condenser and immediately came out and inspected my system himself. We did need a condenser and arranged for an immediate install the next day. Continue to highly recommend Airtronics and Jack

Absolutely incompetent and disorganized. Installed the evaporator coil incorrectly and all the coolant leaked. Installed the copper line incorrectly and, once again, all the coolant leaked. We knew what the issue was and even sent them a video of the problem in advance. When they came out, they didn’t have the right equipment to fix it despite knowing the problem beforehand. If you have a choice, go with literally anyone else. I would give zero stars if I could.

Edit: Cancelled an appointment to fix a mistake THEY made 45 minutes after the scheduled time. Just when I thought they couldn’t get worse. Avoid this place like the plague.

Great Technicians, excellent installation with no issues.