HVAC reviews in Katy, Texas

I had Airtronics come and look at my AC because of the cooling issues. They came through my warranty provider. After diagnosis, they came up and told me that my coil is leaking and a bunch of other things needs to be replaced to fix the issue. Also gave me a $1700+ out of pocket expenses. I know my coil was pretty new. I requested for a second opinion and another provider came and diagnosed that the issue with a value and the fix is all covered and no out of pocket expenses. I accepted the fix from the second provider and their diagnosis was correct. Everything is fixed and no out of pocket expenses!

So not happy with Airtronics and will try to stay away from them in future.

Marc came by and did an awesome job! Took care of everything my system needed and didn’t leave me stranded or broke. Cant ask for more..

Update to initial post...... Called Jack today and had a conversation with him. Seems to want to make things right but can't find me in their system? They serviced the house twice.
I was assigned Airtronics through American Home Shield to come out and look at my air conditioning unit. The unit had not been keeping up and with the hot weather I needed it looked at right away. To Airtronics credit they were very prompt and had someone out the next day. When the technician arrived he was very polite and professional. The first thing he did was go out back to the outside unit and he checked the Freon levels. He said that they were very low and that i probably had a Freon leak. He then went up to the unit in the attic and opened up the unit. He said that he saw ice and that this was a clear indication that the Freon was leaking and that I needed to replace my coil. He also recommenced changing the whole unit because "it was the original", the house was built in 2015. Anyway after hearing that advice i turned off the unit because it was constantly running and I didn't want to pay the electric bill for blowing warm air. However, after letting the unit sit for about 10 hours over night the house was so warm I figured I would turn it on to see if anything happened.... hoping for a miracle basically. Well when I turned it on it ran perfectly. The house cooled down to temp in approx. 5 hours and has maintained temp for over a week. I called American Home Shield to get another company to come out and give a second opinion. The second company came in and said that everything looked great and that i should change the air filters because poor intake can cause the coils to freeze. My air filters were extremely dirty, we just bought the house and didn't think to look for that. 2 weeks later the unit is still going strong. Airtronics also said I had several code violations that would need to be fixed bringing my out of pocket total to over $1,000 dollars. I called to file a complaint and get a list of the code violations. The receptionist said she would send them over and I would get a call from the owner.... That was 5 days ago and no call back. I see from this page that many people have had a great experience with this company, but I did not. It could have been the technician, he seemed very inexperienced and may have been trying to scam me. I wish I would have gotten my call back to talk this over with the owner.

Leaving this cause of the reviews I've read. Not sure if Aaron is still the owner, but when he ran the show along with Billy and my father N. Flores, and the rest of the techs and mechs, he ran it like a well oil machine. Sad to see this, I hope the best for Airtronics and hope things turn around.

Airtronics does Excellent work.
Mark is a Master Technician when others couldn't find out what was wrong with my AC UNIT ...MARK DID.
THANK YOU

Let me say this place is a Blessing and their technicians could of told me to replace 20 year old condenser 3 different times and I would of believed them since it has been flooded from Hurricane Harvey and is 20 plus years old. American Home Shield assigned me this company and after their first visit to my home after Harvey I insist on ONLY THEM. Why? Because I'm Loyal to those Who help me right and don't give me a B.S. reason to do something when they can get away with doing it. ALL of my neighbors had to replace their condensers that were submerged for 10 days. I knew I would too. Nope. The man that looks like a basket ball player fixed it quick. I couldn't believe it! Right after Harvey. ALL my neighbors were wondering if there condenser could of been fixed too? Who knows but I couldn't even afford a new one with only having to pay non covered charges with my policy. After this I requested Airtronics again when it quit working because my first experience. Once again I was prepared for the worse and once again the tech they sent, a man from Honduras with eyeglasses got it fixed again. So this week it broke down. I'm sure I need to buy something new. They sent an Old timer guy with glasses to look at it. He replaced our thermostat and now it works. A true Blessing. I know we have to replace our system eventually since it's over 20 years old but each time they could of told me I had to and I would of agreed but each time they got me working. I know sometimes people are lazy, unethical or maybe they make a mistake. No one is perfect. But this company American Homes shield assigned is perfect enough for me. If it can be fixed these people will do it. I gave them 5 stars on my AHS review and here because I want to show my gratitude. Thank you Airtronics AC for getting me fixed and sending honest technicians that are competent. I HIGHLY RECOMMEND THIS COMPANY IF YOU HAVE AMERICAN HOME SHIELD. With me personally I leave reviews if a business is crummy or superb. I leave details. You can read all my reviews so you should recognize I'm a legit person and not a bot. My loyalty will be with them and I will continue to request only them to my house.

My experience with Airtronics from point of sale to complete installation was fantastic from start to finish. My original system was close to 20 years old so working with Jack the point person was informational to my liking and he was extremely patient in answering all of my questions and concerns. The installation crew was professional and respectful of the house. I was in constant contact with Jack during the install and when I had a question after the complete install Jack sent out a technician immediately who checked everything. Matthew the technician was also very knowledgeable about things to know about the system. Overall I will be recommending Airtronics to my friends and family for all of their air conditioning needs.

Derick Idlebird

Terrible company and terrible customer service. I have had Multiple issues with AC system since install and had to fight to get repairs done. NOW their neglect to assure that all drain lines were properly directed outside my home cause serious water damage and all they can say is we didn't install that line. Refused to repair the damage or let me speak to management. Regardless if the line was preexisiting or not they had to hook the new system up to it and should have done their diligence to ensure that it was draining properly. I'm an not an AC expert or installer otherwise I would not have wasted my money with their company and did the job right myself.

Got my system installed couple of months ago Marc help me through your the process meddles to say they did a awesome and clean install. Unfortunately my other system was replace for another company and it doesn’t compare the quality

I’ve used Airtronics for more than 20 years now. They’ve put in a couple different HVAC systems for me over the years, having to overcome new codes and cramped quarters. They’ve replaced my ducts as well. If something isn’t to my liking they are quick to remedy it. I trust them.

Have used Airtronics for many years for maintenance service and have been satisfied with the quality of their work and friendliness. Marc gave me recommendations on how to improve the longevity of my a/c capacitor, didnt try to upsell. Will continue to call them for my a/c and furnace needs.

The technician was very polite and professional. He checked my AC system and found no problems. I've used this company for over 30 years and have always been very satisfied with their service.

Good job. Technician fixed my unit in no time. I don’t understand most of bad reviews they no longer work under American Homeshield, probably why most of bad

One of your technicians ran me into a curb this morning at Barker Cypress and West, almost side-swiping me in his Ford F-150. I honked when he came over, he couldn't care less, he kept coming over. Texas license plate JXY 0430. I tried calling your office 6 times today and no one will answer the phone so I left you a voicemail. I expect a call back. I have included screen grabs from the video which my dash cam got. Extremely unprofessional company.

They professionally serviced my ac unit today. Technician expend his time to troubleshoot it. Amazing I had 3 company’s before and non of them where able to know what was wrong with my fit unit

I was guided on upgrading my old A/C by an employee named Marc. He was very helpful and very professional. The prices were really good and work was done quickly. Would definitely do business with them again and recommend to friends and family.

Yes they originally sold me a Daikin system and installed it. That experience was great but now with follow-up service, it has been a horrible experience. 3 years later, the A/C will not cool to set temperature. Airtronics tech came out twice, did nothing to really troubleshoot the problem. They simply cleaned out some debris around the a/c outside and charged me $250. They never told me their rate at the time of scheduling. I thought I still had warranty left from my purchase. Had I known, I would have call American Home Shield to send out a service call.

Since I was not home and my daughter was, I asked for pictures, he did not share any pictures. How do I know if he really did anything to justify this charge?? Still the A/C is not cooling and now they will not answer my call or call me back after several attempts to call them. I know there's a problem with the system. I have a 12-year warranty so why are they not calling Daikin for guidance on what to look for???? I was told by the tech that the service he performed and changed me is warranty for 6 months. Now they won't come back out????

I called Daikin and they indicated Airtronics is not a certified Daikin Pro contractor. I now have to call another company to come out to look at what is wrong.

I don't recommend Airtronics if they are not responsive to the customer after sale and installation!!!

With the certified Daikin Pro technician, I was informed Airtronics did not install the power source properly and did not install the side panel. More issues I have to address through Daikin reporting Airtronics for this issues.

I still strongly recommend a Daikin A/C. They are the most efficient and quiet system I've ever had. since install I have not had more than a $300 (in Aug) monthly electricity bill until 2023 with the unusually high temperature.

Marc was punctual and very cordial. Installed my filter for me. Very good experience. We also spoke about future services and maintenance. Thank you.

I had both units go out in August in peak heat when demand is high for HVAC services. They had me back up and running within 5 days by installing two new units. Was pleased with service and was able to obtain financing as well.

Highly skilled and honest folks who do the job right. Any concerns were met with the upmost professionalism. They replaced my furnace and did the job perfectly-efficiently.

Airtronics installed a DAIKIN unit in my home and I couldn’t be happier. The system runs perfectly—quiet, efficient, and powerful. The team was professional and made the whole process smooth. I love it! Highly recommend Airtronics for any HVAC needs.