Reviews of local pros in Katy, Texas

All my dealings with them have been effortless , friendly an courteous encounters. My go-to now for sure!

Charlie was very good and worked my AC issue quickly and showed customer dedication.

These folks are super friendly add reliable. Kept my propane tank full during the storm while my generator was running. Can't thank them enough.

Very kind and targeted at their tasks. Nice reps

Katy's is the best, prior to the summer they had changed out the furnace that we had and had told us that our air conditioner was in its final days.
We are glad we are listening since the summer I can recall must have been the hottest in recent years when our house was cool and silent.
They arrived with winter check up on time in a polite and clean manner.

STAY WELL AWAY

Excellent Service rapidly done thank you

Superb service! I’ll be recommending them to everyone I know.

Very good place, I recommend it

So sad. I love to shop at Home Depot, but my latest experience turned out to be very disappointing. I purchased a dishwasher and paid for a simple installation. I was told upon delivery, the installer had to contact a plumber to replace a valve under my sink (5 year-old home), but not to worry. I would have a call from a plumber within 72 hours. After four days, I called the service department and was told to expect a call within a week. After a week, I called the store only to find out I was never placed on the plumbers call list, but Iwould be placed on the list as an urgent install. I never received a call. After contacting service again, I was informed that I needed to call an independent plumber, have him replace the valve, and then call back for the install. One month later, I still have a new dishwasher sitting in my garage, that is totally usless. I've asked for a full refund and for someone to pick up the machine. We will see if the company follows through.

This has been the worst experience I have had with a Home Depot. I purchased a $2,000 generator, and issues began immediately with payment processing. Although I was told I would receive a delivery notification, none was provided. Instead, my neighbor informed me that the package had been left on the sidewalk.

Upon arriving home, I discovered the box was severely damaged, and the generator’s metal frame was bent.

What followed was extensive and unproductive communication with store staff, the returns team, and customer solutions. I spent hours on the phone and in the store, yet no manager was ever available and hold times were consistently 20–30 minutes.

Overall, the store demonstrated poor service and an inability to provide a resolution.

When I reached out they were able to come same day. They were super communicative and had competitive pricing. Highly recommend!

I couldn’t be happier with the service I received from J&CR for my HVAC replacement. From start to finish, they were absolutely outstanding.
First off, their pricing was incredibly competitive—honestly one of the best quotes I received—which made the decision easy. But what really set them apart was the level of professionalism and care they brought to the entire process.
Their diagnostic was extremely thorough, and they took the time to walk me through everything they found and explain my options in a way that was easy to understand. I never felt rushed or pressured—just genuinely informed.
The installation itself was flawless. They were punctual, showed up exactly when they said they would, and worked efficiently while paying close attention to every detail. They also kept everything clean and organized throughout the job, which I really appreciated.
What stood out most was how engaging and thoughtful they were. They didn’t just do the job—they made sure I understood how everything works and answered all my questions along the way. Even laughing with, and at my jokes!
If you’re looking for a company that offers great pricing, top-quality work, and truly cares about their customers, I highly recommend J&CR. I’d absolutely work with them again in the future.

Great service. Showed what went wrong with my ac and the plan of repair

If you want fast communication quality work and great pricing call JNCR. I called on a Friday and had a new AC Saturday morning. 3 trucks pulled up and the crew was all business. They put down clean mats to reduce foot traffic debris. My ac pad was leveled and decorated to match my home. This was unexpected and extremely nice. Gilbert will be my new AC guy from here on out.

Gilbert and his team were absolutely amazing! They showed up on time and worked quickly. The crew was very professional and kind. Gilbert communicated from the very beginning and was transparent with his services.
I would highly recommend him to anyone who is in need of AC work!

Very good service and very friendly

They did every thing they said and on time.

The service was great the rate was very affordable I will recommend them 💯

Great, professional, fast, and friendly workers. I highly recommend this guys 👌

Great job & great service !!!!
Thank you