Reviews of local pros in Keller, Texas

Keller Services came out and did a comprehensive inspection of our entire hvac system same day after we experienced a shudder on the outdoor unit. In all the years we have owned our home we have never had a more thorough inspection. Jason Davis is amazing and explained everything so well and bless him for working late hours to take care of our unit!! He inspected everything and was honest about what we needed. What an absolutely amazing and different experience than any other we have had. Thank you Keller Services and thank you Jason Davis!!!

My 10+ rental properties have been maintained and serviced by Keller, in particular, Brian. They have been professional, honest and punctual for the past three years. Highly recommend.

5 Star Review for Jacob!! Living in Texas, my biggest fear is having the AC go out—especially in this heat. Thankfully, Keller Services has always been my go-to, and today they reminded me exactly why.

Jacob came out ASAP and delivered absolutely amazing service. He was prompt, professional, and knew exactly what to do. Within no time, the AC was back up and running, and I could finally breathe again (literally and figuratively)!

What I’ve always appreciated about Keller Services—and why I’ve used them for years—is their honesty and conservative approach to repairs. They never push unnecessary replacements or try to upsell you on things you don’t need. If they say something needs to be replaced, you can trust that it really does.

Amazing company!!! Would highly recommend 1000 stars!!! Keller Air is the ONLY company I’ve used in Texas and I’ve been here for about 17 years. The owners are awesome! Their team is outstanding! They have blessed me in so many ways! I am more than grateful!

Called at 4:15 in the evening on a Friday. Jacob arrived shortly after five. He listened to me with care and quickly made a diagnostic on the builder grade system that I have. He repaired it quickly and gave me options as to how to keep a thirty year system running and what it would take to replace. Cost was reasonable and fair for the repair and he did it with professionalism and humor. Keller services will be my maintenance techs from now on and I will specifically ask for Jacob. Fantastic job and service.

Dylan was very polite, professional and customer friendly in doing his job serving my air conditioner. I would recommend your service to my family and friends. Dylan you deserve these 5 stars and more, thank you.

Great experience w/ Air Squad. Jheovany was able to resolve our issue quickly and with a thorough explanation. Pricing was very fair. I have 3 older AC units that require regular service and have used Air Squad several times with complete satisfaction. Highly recommend.

Jheovany A from Air Squad Heating & Cooling is the best! Jheovany has taken care of our AC for over a year. He's honest, transparent, and always provides great service.

Highly recommend air squad for any HVAC needs! Have had the yearly service membership since 2017 and have been treated fairly each time. It’s an honest company that takes care of their customers with honest opinions and fair prices. Make sure to ask for Dylan!

The Air Squad techs quickly diagnosed the problem with our air conditioning system and fixed it in a timely manner. Both techs were friendly and professional.

Outstanding service! Kelly refered us to Air Squad a few months ago and we got a whole brand new system inside and out. Today we needed some more help and kind of a follow up. Air Squad was ON IT!!! Fast arrival and up and running again. I really appreciate the initial service and installation and their service AFTER the sale! From Blair and Janie, Georgia the 3 legged dog and her sister too, THANK YOU!

Air Squad's Technician Dylan was very professional and knowledgeable. He gave me a lot of information on what was done today. Also provided some prices on a new unit just in case we decide to go down that road. Very happy with everything.

Always great service. Dylan always does a great job fast and efficient. He know us well now because of our membership. I love our membership regular checkups so we know we are good for the seasons

Dylan is great. He’s kind, respectful and honest. We’re appreciative of this company making sure our systems are working and making sure our house stays comfortable in this crazy Texas weather.

The office staff was friendly and efficient and I was hoping that a family run company would be fair and honest but turns out I got whacked for $90 diagnostic fee on top of $800+ repair fee that took about an hour.
I feel ripped off for some basic plumbing work changing out some PVC piping.
Won’t use these guys again

Dylan was our servicer this time, training a new associate, Matt. As they have for about seven years now, Air Squad provided us with quick, capable, friendly service! Highly recommend.

Dylan L was prompt, courteous, and very knowledgeable. He did a thorough evaluation of our air conditioner during which he located and fixed the problems. Dylan had the system running in short order, having llocated and removed packing material that had been inside the unit since the day it was installed. This packing material was blocking part of the fan and causing our system to operate with decreased efficiency. In other words, it was costing us money.

Our experience with Dylan L was very different from our experience with the previous company we contacted. They had urged us to replace our entire system, which is why we contacted Air Squad for a second opinion. In the future, we will definitely go with Air Squad!

Dylan is always great. Knowledgeable and never puts any pressure on for repairs or upgrades. I’m

Dylan Long was amazing. He was very knowledgeable. Took his time to take pictures and explain some of his recommendations as well as making sure I was comfortable and getting all of my questions answered. I don’t need an air conditioning unit just now however his professionalism was top notch. I’ll definitely be asking for him when I reach out next time.

Hello AirSquad has been serving my houses for the past 8 years. We love all the technicians are very knowledgeable. Dylan is amazing he loves what he does and help owner understand everything about their units. I have memberships in 2 of my homes i recommend any homeowner or landlord to join and care for their unit so they will last long. Blessings to your company. The employees look happy and its a reflection of you commitment not only to your employees but your customers.

*edited post business reply.

Actually, we NEVER, not once, said we would not pay the $99 fee to the tech not once. I asked him “for just coming out and not doing anything?” To which he kindly replied, “yes.” I said my husband would be upset and I called him. He immediately said what?! And told me to just pay him and let him go. In the past, we have asked, but never ever pushed or pressured. As business people, you ask. I literally called to discuss it because when we called to schedule, we were told $99, not $99 trip charge plus a cost for the draining. Please do not say things that did not happen. NOT ONCE DID WE SAY WE WOULD NOT PAY. I called to speak with you. As I said who I was, you immediately cut me off and threatened with calling the police if we didn’t pay. Immediately. Without hearing a single thing I was calling about. This was the absolute first time anything was said about a poor review.

We never ever intended not to pay the trip charge. We have worked with contractors and other techs before. We understand service charges or charging to come out and inspect or see what’s going on. Our problem is not at all that there is a trip fee, nor did we dispute paying it. The way you treated me was wrong. Not once did we tell the tech we would not pay. Not a single time. What was wrong was that we were told one thing on tone he phone and it changed when he came out.

Your tech is the absolute sweetest guy. He does good work, and he is honest, and he is reliable. But I did not say to him even once we wouldn’t pay.

Wanted to post an experience with Air Squad.

We have used them in the past to drain or unclog the AC line or whatever we have had to do in Trophy Club. Last year, the fee was $99. So my husband called today because our sink is backing up (we call plumber and AC). The lady answered the phone, scheduled him (they did show up in like an hour), he asked her how much is the cost? “I think I paid $99 last year.” She said hold on and said yup. He confirmed “All in?” She said yes, so he approved it. Asked for the same guy from last year. He showed up. After a few minutes he brought his iPad and said “$99 for the trip charge. $130 for the drain.” We were shocked! I called my husband to let him know. He was of course super upset. We said no and our warranty will do it for less. We called them because we didn’t want to wait. The tech called someone and came back and said we had to pay the $99 as a trip charge regardless of if work was done or not (even though we were given false information). I called my husband back. He was livid but said just pay it and let him go. (NOTE: we do understand plumbers, ac, and other techs do often have trip charges or service charges similarly. The frustration here was the lack of explanation and agreement by the business when our understanding was double checked.)

I wanted to talk to the manager to let him know that the lady on the phone should have been clear the $99 was a trip charge and there would be a separate fee. When we said “All in?” We were told yes.

Here is the kicker. When I called, I asked to speak to the manager or supervisor or owner. The lady asked if she could put me on a brief hold while she handed the phone over. I said “Sure, please.” Rich or Richard came on the phone and said “I’m going to stop you. IF YOU DON’T PAY THE $99, I’m CALLING THE POLICE.”

WHAT.! Is that how you answer a call?! I told him that first of all, I never said we weren’t going to pay and in fact, my husband said to pay it and let him go. I explained that I actually called because I wanted to let them know that the lady that answered the phone should have better explained the trip charge and fee and as a manager, or owner, or whatever, that’s the kind of feedback he should want. I explained that I have never been spoken to that way or been so angry at being spoken to that way and he started going off.

Again, the dispute isn’t in the trip charge. It’s in being spoken to that way.
And the shady business practice. Be more clear when someone calls to schedule.