Reviews of local pros in Keller, Texas

Corey from Renowned was great. Good communication, fair pricing, prompt, friendly. Didn't upsell and took an honest approach to our AC problem. Thank you, we will be back when we need you again.

Great customer service and quality work. AC went out in new home and our home warranty company could not get anyone out to us for weeks. We found Renowned and they came out the next day, checked our system, found the issue and fixed it that same day. Quick and good work. Will use them again!

We are glad we tried out this company. They are responsive and reliable. We had an A/C issue last year and our home warranty company recommended us to a company that overcharged us and didn’t fix the issue. When we called Renowned Heating and Air, they immediately knew the issue and told us our options on what would be best for us in the long-run. So when our heat went out (different unit) during the winter we called our warranty company (again) and had their recommended company come out twice with no resolution (they couldn’t figure out what was wrong). We call Renowned, and they knew what to do to resolve the issue. We will be using them from now on, and we recommend you should give them a try too! It’s better to have a reliable company who does good work then be tossed around with random companies who don’t do work well, which is why we decided to cancel our home warranty and rely on this company for our heating and air needs.

Highly recommend! Cory came over, got the problem diagnosed as the thermostat. I decided to replace it with a Nest, and he even made sure I knew how to install the wires before he left. Would recommend to anyone!

Let me start by saying the staff was amazing. However, we had them out for our AC not working. The technician didn't take anything apart just stuck a wand thing near it and said we needed a new system. I asked several times if it could be a part that needed replaced and was told no. We got a second opinion and they took the unit apart and said there is no leak at all and it was a simple and cheap part that needed to be replaced to get the AC to actually cool down. On top of that the Renowned guy bent the bars on the outside unit by hanging his tools from it. The second company fixed that for free. If a new unit is needed that's fine but at least troubleshoot and look to make sure that's really the issue. I was 3 days away from dropping 3 grand for absolutely no reason. It's a shame because I loved the customer service.

Cory and Chris came by within hours of me calling and took care of our problem right away. I am so grateful for their great attitudes and service! We’ve been pleased with the extra care and attention Renowned always gives us!

Our personal experience with Renowned Heating & Air Conditioning, owned by Tim and Angie, was disastrous from start to finish. Their work was plagued by constant equipment failures, repeated service visits, and a blatant disregard for customer satisfaction. We endured more time without A/C than with it. Initially, we hired Renowned to install two high-efficiency HVAC systems, but it quickly turned into a nightmare of frustration and stress. We were fortunate our home didn’t catch fire due to their negligence—details below.

The issues began immediately. One of the brand-new systems failed on the day of installation. Renowned replaced it entirely, something we expected would never be necessary for at least 10–15 years. This marked the beginning of endless failures, with both units experiencing major component issues within the first 30 days. Renowned replaced no fewer than five inverter boards and a compressor during this time. Despite assurances that each repair would solve the problem, the systems failed repeatedly, exposing their inability to properly diagnose and resolve issues. Later, two reputable local HVAC companies confirmed Renowned’s inexperience with these modern units.

The installation quality was appallingly poor. Renowned failed to install slopes correctly, reused outdated equipment, discarded functional parts critical to other HVAC systems, omitted essential components from the new setup, and even ran incorrect voltage wiring. Shockingly, a high-voltage wire was left ungrounded, causing one of the boards to turn brown. No surge protection was installed at the service disconnects, float switches were wired incorrectly, drain pans were hung improperly, plenums lacked support, and the lineset was kinked at both the evaporator coil and condenser. These issues are just the tip of the iceberg.

Tim and his technicians made frequent visits, offering endless promises but no results. For over a month, we endured weekly service calls, spending countless hours following up, only to receive short-term fixes instead of reliable solutions. In North Texas, dependable A/C is essential, especially for families with children, yet we were forced to rely on portable window units due to their incompetence.

Renowned consistently failed to document our problems or show any empathy. Tim appeared annoyed by our repeated repair requests, even though the issues stemmed directly from their poor installations and were still under warranty. Eventually, they stopped responding altogether, leaving us without functioning A/C upstairs or downstairs. After five days without any response, we gave up. The manufacturer, embarrassed by Renowned’s work, retrieved the equipment. We hired a reputable HVAC installer in Keller to replace the systems, and they have performed flawlessly ever since.

Adding insult to injury, the manufacturer and local distributor attempted multiple times to contact Tim about the ongoing issues, but he ignored their calls. Another former Renowned customer later shared that she and her neighbor experienced nearly identical problems with the company. This suggests a pattern of subpar service and incompetence.

When I sought to resolve the matter amicably by requesting a refund and asking Tim to remove the equipment, he dismissively replied, “If it goes to court, it goes to court.” This response epitomized their lack of professionalism and disregard for customer satisfaction.

To make matters worse, Renowned failed to pull the required city permit until I insisted on an inspection after the installations were completed.

In summary, Renowned Heating & Air Conditioning delivers broken promises, poor installations, unreliable repairs, and terrible customer service. If you value your time, money, and peace of mind, I strongly advise taking your business elsewhere.

Great people,honest and extremely efficient,, I will only use them for my needs in the future

This company did it again. The few times we've had to reach out to them, they've been extremely responsive and polite. The technicians that show up are very nice, and knowledge. They'll explain the issue in terms that's very easy to understand. The two times we've had to call them because of an issue that we desperately needed someone ASAP, they have always shown up before the time window given. We've used them for our maintenance, and we'll continue to use them. I always try to refer Renowned when I can. Thank y'all so much for getting our AC back up and running in this 105° heat!!!

Not worth working with. I called them for to check out system and was a waste of money and the service tech didn't want to do anything, he checked the coolant level and that was it. The outside unit is making a loud buzzing noise something is obviously wrong but his solution was "you need a whole new system so let it buzz till it dies" and wouldn't look into the actual problem.

We are so grateful for Cory and Jacob! They came out within an hour for a second opinion on some work on our house. They saved us $2,000!! It was a minor fix. Just wished we would have called sooner before we had other stuff done. So thankful we called them and for them being so honest!!!

I have an older a/c unit, 15 years old. They came out on a Sunday for no “after hours” charge. Corey quickly diagnosed the issue. Understandably could not get the part on a Sunday. Ultimately, no fault of theirs, had to make 3 trips to my house and stood by the original $50 trip charge for all 3 trips. GREAT SERVICE’.

Seriously the best! Fit me in same day, serviced quickly, and stands by their work. 100% recommend for all heating and air needs!

After getting screwed over by a few other FB recommended AC people, my next door neighbor suggested Renowned AC. Everyone I spoke to was extremely nice, professional, and fair. Cory and Joey were able to get my old system back up and running better than it had before it went out! They’re the only folks I’m calling from now on!!

They used to service our unit without any problems for several years. They live in our neighborhood, but when the owner came to our home and saw we were a gay couple, it was very obvious he had issues with us. We just recently reached out again to service our unit, and we have been ghosted. Never responded to our email. Done with this company.

On a recommendation we contacted Renowned HVAC, and could not be more pleased. Came by first day and looked at the unit and would need to come back following day to troubleshoot. They found the problem with the thermostat (which was a 30 second fix) and said have a great day, no charge. These are the types of businesses Keller needs to keep. Guys had great integrity, knowledge and customer service. Highly recommend them and will be keeping them as the AC support team for all 3 units.

They installed a new heat pump for me last year. I have now had to call them out three times to fix it, including twice when they failed to install proper drainage for my A/C, causing it to drain into the floor of my attic - the second time causing a large section of my ceiling to collapse. I also had to convince them to come that night to make sure water wouldn’t continue to leak into my house - they wanted to wait until they could get me on the schedule sometime the next day. The owner ended up coming over, and he talked about all the money his company makes and how he has a platinum American Express card and then offered me $1000 dollars for my “inconvenience” and to “keep me off social media,” which he never paid. It was extremely inconvenient because I had to take off work for several days for them to come out for service calls and their contractor could make repairs. I tried to be understanding despite the owner lying about compensating me for my inconvenience.
The final straw was that I had to call them out when we got frigid temperatures and the owner himself came to the service call and did not remember the massive incident not even a year prior and said they had to set up the emergency heat because “someone” didn’t install it correctly. I informed them that it was them. Their company didn’t install it correctly. Apparently he did not recall being in my house with water and insulation everywhere less than six months earlier. They still charged me $50 for the service call. when they installed the unit, they also failed to advise me that the thermostats I wanted to install would require me to get up in the attic every time it got really cold and manually turn on emergency heat, even though I asked if those were okay for this system and the technician said yes. Bottom line their work sucks, and the owner is erratic and dishonest.

This company was recommended by others in our community and they are local and we needed someone to come look at our system since it quit working from the freeze we had over the weekend. Their service fee was only $50 so why not, right? Long story short the whole experience was fishy to me. The end result was a blown fuse that at first the tech couldn’t find and then all the sudden he finds the bad fuse (that was just behind the good fuse he pulled out earlier) and just happens to have a spare fuse in his pocket. When it comes to the bill the tech isn’t sure how much to charge…nothing; just the service call…well; the service call for sure…for his time (20 minutes.) Imagine how surprised I was when he said ‘Let’s call it $100.’ Now, I understand he fixed our heat and came out here. But how does one go from nothing to his the service call to double that? No transparency at all; just a ran number pulled out of his hat. $50 to replace a fuse. Lesson learned. I won’t be using them again and nor will I recommend them to anyone else.

Unfortnately, my two AC units broke down within one week that I had to call Landmark home warranty to get fixed. Fortunate, they assigned my request to Keller services (I specifically asked for them the 2nd time). Brian was knowledgeable and very professional, showed up on time, explained the details, not just fixed the issue in question, but also checked both inside and outside units to make sure the entire system works as designed. I'd not hesitate to use them in the future, even outside home warranty. Great job!

Keller Services provides top notch support. Called early in the morning as my AC system was blowing hot and they were onsite in a few hours getting me back up and cooling again. This has been my experience not just once, but several times with this company. Brian and Nils really know there stuff and how to provide great customer service!

Have had 2 HVAC systems replaced by Keller Services. High quality work at a reasonable cost. All maintenance work is also very well done. Brian makes sure everything is done right.