Reviews of local pros in Keller, Texas

I have nothing but good things to say about Keller Services. Everyone (especially Brian) have been professional, personable, fast, and responsive.

Purchasing an HVAC system is almost exactly the opposite of fun, and we found it to be a very stressful experience. Once we talked with Keller Services, it became a much more relaxing endeavor, and we are extremely satisfied with them.

We were looking to preemptively replace a small system from 1999 that heats/cools only a single room. We contacted a number of companies to get quotes for replacement systems before choosing Keller Services. We discussed with Brian the needs of the room, different options, and he wrote up a quote with a couple variations. There was no high-pressure sales pitch, which I may appreciate more than anything else I mention in this review -- after talking with 5 other companies (some which didn't even care about seeing the space needing service) for multiple hours, the ease at which Brian/KS was able to just give me a price was refreshing.

Speaking of pricing, I found them to be very competitively priced, and I can only assume that not having to pay an army of salesmen helps keep overhead down, since their work speaks for itself.

Getting on the calendar was very quick (but it was April...), and a whole crew arrived bright and early on a Monday morning. They worked harder than I ever have, and had everything removed and the new unit installed and blowing arctic winds by early afternoon. When they left, the only sign they were ever here was a new AC/pad outside.

While they were here, I asked Brian if they do dryer vent/exhaust cleaning, and lo-and-behold, I got my vent cleaned that afternoon as well.

We had a very minor issue post-installation that was NOT Keller Service's fault, and they were exceptionally responsive, with Brian coming out immediately after the call he was on. Brian clearly explained to me what the issue was and resolved it within minutes. So know that if there is an issue, KS will come back and make sure everything is perfect.

All-in-all, A++.

We only trust Keller Services with our HVAC. Trustworthy, reliable, and excellent work. Brian and Brandy are a rare jewel in the contractor landscape and a welcomed respite from the big box sales shenanigans. They’ve been taking care of us for 4 years and will continue for many more.

I'm a contractor.
Brian and the guys have been servicing my customers needs for years. My own A/C needed to be replaced last year. I got a couple of quotes, Brian was the least expensive, and the unit he recommended wasn't the most expensive, but was the most effective for my house. They did a nice, neat install, and came back the next day to adjust some things.
This unit has saved me approximately 40% on my electric bill.
Another big plus is that Brian and the guys are honest and straightforward. They won't push to sell stuff you don't need. My customers have all been very impressed with their service.
Recommended

I got the referral for Keller Services from the American Standard website. Our A/C and heat were not working and our system had several confirmed leaks. We had gotten several bids, and had not been impressed. From the first conversation Brian was straight with me and made me feel comfortable. The bid was a fair price. Better than some of their competitors that were trying to push lower quality systems. They have shown up for all appointments on time, interacted pleasantly and professionally. Most of all they fulfilled the agreement without any fuss. I didn’t even have to remind them to come back out to install a new register I had requested. This is one of the quietest A/C systems I have ever had the chance to use. If you are needing a repair or new system, Make sure you give Keller Services chance. I will recommend them to friends and family with no hesitation.

Thanks Jason! He kept us well informed and took care of our problem. He also took care of our bee problem! Very professional and we can tell he is very dedicated to his job!

I will start by saying the first time I used Keller Services, I had a great experience. They replaced the pee trap in the attic and all of the components around it. They offered to install an emergency shut off valve to kill the unit in the event the water wasn’t draining properly. I agreed and paid up front for everything. A couple of years later, I received a picture from my landlord with water dripping from the kitchen ceiling, bubbled up, under the unit in the attic. I called Keller Services back out to find out what happened. Apparently the drain was clogged in the bathroom and caused the water to back up and over flow in the 2 bottom air ducts in the attic, filling them with water. Eventually one busted open and soaked a 5x5 section of the insulation and started leaking through the ceiling. They did the necessary repairs to get the AC back on (blew out the clogged line, and replaced the emergency shut off valve again) and I asked the tech if the emergency shut off valve should have prevented this. He said yes, this is exactly what it is meant to stop. I called the receptionist and explained what happened the next day. Long story short, I didn’t hear back from them for 10 days, and in order to prevent mold, I had to remove 9 yard bags of wet insulation to prevent further damage. I still have not talked to any kind of manager, no one has reached out to apologize that the part THEY installed failed, causing my attic to flood. Zero empathy. I have only been able to talk to the young man that installed the part that failed and the receptionist. I begged them to at least replace the air ducts and I will fix everything else. With no communication on what they decided to do another 2 days later, they replaced the air ducts. I have recommended this company to several people but needless to say, I can’t anymore due to the fact the management there is so insulated by the team, if there is a problem, it won’t be addressed properly. Lucky for them, I did the rest of the repairs that were around $1,000 and I’m done waiting for any empathy or help.

Keller Services has really helped our property management business handle our HVAC needs. The pricing and service are excellent. Allows us to better serve our owners and tenants alike. Many Thanks!

They were great with my upstairs unit. They gave me multiple options on what would could be done and quotes on what each one would cost. We chose to replace our unit, Brian showed up that morning with the install crew, and came back after they were done and checked everything out, showed me everything, walked me through the new thermostat. I will definitely be using them once I’m ready to replace my downstairs unit.

Updating to say still love love Love this company, Brian and his team have replaced both of our HVAC systems. I continue to ask tons of questions and he and the team explain everything. This company is the very best and truly want to provide great service. They are patient, kind, professional and very courteous. Brian and Brandi have hired and trained their entire team to treat all customers the same way with respect! Give them a call whether you need your current systems serviced, repaired or replaced. You will be so glad you did!!!

Our neighbor across the street told us about Keller Services Heating and Air Conditioning and it was a godsend! Brian came out and did a complete diagnosis of our problem. He was very professional, informative, provided great thought out options, and did what he could to make it affordable to us. My wife and I were very impressed with his presentation, the pros and cons of different size air conditioners relative to our house size. and put us to ease providing great peace of mind. In sum. this company is a diamond in the rough! Courteous, prompt, through, informative, and very reasonable.

Took care of my heating problem the next day. The service tech explained everything and showed up when he said he would !!

Jacob was fantastic. Very thorough and spent the time to explain our issues and house has stayed consistent at set temp with fixes he recommended and put in place. Recommend highly

Keller Services replaced my entire HVAC system. They are professional, trustworthy, and timely. I believe their pricing to be fair and reasonable. I comfortably gave them access to the house without anyone being present. They are my go to and would recommend them unconditionally for your heating and air conditioning needs.

Had Jason service my AC after it stopped responding to the thermostat. Initially it looked like the whole problem was just that the door had fallen off. When it's not in place it triggers the maint. switch and kills power to the unit. He was thorough though and realized I wasn't getting as much cooling as I should be. Turns out the outside unit wasn't getting power either, even though it should all things considered. He was able to quickly diagnose and repair it. In all, he was here an hour?

He was friendly, asked what services I did and didn't want, and clearly took pride in his work. I would absolutely do business with Keller Heating and Air Conditioning Services again.

The technicians were extremely efficient and made sure I was fully informed about the services they provided. They were very trustworthy.

Jason Davis with Keller Services was the best. He was prompt, friendly, and helpful. He did a thorough check of my heating system, explained how to change the filters the correct way, and even fixed a quick issue with my air conditioner unit. (outside in the -2 temperature) I absolutely recommend Jason and Keller Services Heating and HVAC.

Keller Services has always been fantastic in maintaining my HVAC system and kept my old system going several years past its expected lifespan. When it was time to replace it, they helped me understand my options, worked with me on financing it, and did a great job on installation. I've had the new system in for about a year now, and it's so much better at maintaining temperature in the house.
Aside from their work, I've also been really impressed by how their technicians have always been extremely professional, honest, and friendly. I'm sure many other women have had the experience of being talked down to by technicians or pressured into agreeing to a service that wasn't necessary, and I can say I have never had that happen with Keller Services in the 7+ years I've been a customer. They have also always been excellent with my cats, and I've never been concerned about a little fuzzy overlord slipping out around someone's feet.

i love keller services. they are honest and not pushy looking for things to fix. their technicians answered my questions intelligently and without hesitation. their service contract is a great feature especially if something goes wrong in peak season. the last company we had convinced me to buy a new unit and left the manual inside the unit which sent ashes through our downstairs. they then offered to clean our vents for $700. that is when i switched to keller services. they inspected our new unit for damage caused by the other company. keller services also added overflow switches to our a/c unit so we would be alerted when/if our drainage were to be blocked. thank you keller services

Will recommend to anyone. Have used them multiple times on service calls. They’re on top of it here, and promise to fit you in their schedule so your home remains cool/comfortable without price gouging like big brand companies. Shoutout Jason, Jacob, & Brian!

Our air went out and we were expecting guest. Keller went the extra mile to get it repaired just in time. They are efficient and through. Highly recommend this company. You can trust them.

I can't give enough thanks to the team at Keller services. I woke up Thanksgiving morning to no heat in the house. We have lived in the house for over 20 years now and the unit is about 10 years past its expired date but hey it's still working. A dear friend put me in contact with Bandi and her team and they took great care of me. The technician Jason was very polite, he went above and beyond to make my mom who is in a wheelchair feel very comfortable in explaining step by step what he was doing. They even chatted about each others families.
His customer service is amazing.
Never once did they try to up sale me on anything, a matter of fact they were able to fix my ancient unit and find the parts they needed to do so. I could not be more pleased with the services that i received.
If anyone ever has any issues with their unit I would 100% put my trust in this crew right here. Thank you so much for getting my unit up and running again.
God Bless you guys