Constraction reviews in Kemah, Texas

David built our pool 18 years ago and apart for the typically wear the pool is still going strong. They also have serviced our pool and kept it contanstly running. I have no complaints only good experiences.

We used Preferred Pools to build a new pool without issue. We were swimming in less than 60 days and only have positive things to say about them. I would definitely recommend them.

Tun don’t walk away from this company!!! The sales and design part was wonderful. After that it was all down hill. Our foreman didn’t communicate with us and the subs did subpar work. There is no follow up and no concern for what we wanted. Once they got their $ they didn’t care.
Use another pool company.

We were looking for a pool renovation. It took 3 calls to get a return call over a couple of weeks. The response was: We will have someone call you to set up an appointment." Finally received a call and set an appointment. Nobody showed for the appointment. Called them. They said they couldn't find an appointment scheduled, but they could have someone call to schedule another appointment. I told them they must be too busy if they are unable to make and keep appointments. I could only imagine how my job would get treated if they are that busy. We moved on.

Albeit all of the covid-related pool building challenges, David (owner), Wayne, and Charlene were extremely proactive in addressing and overcoming those challenges and in the overall process.
I addition, all the individual crews that addressed each stage of construction and finishing were extremely competent and effectively completed their portion of the work with a very high quality product; our pool is beautiful and the color is exactly what we envisioned at the outset.
We provided feedback to David on suggested areas of improvement to the overall process, specifically with regards to system commissioning and salesperson response, and this feedback was positively received.

I strongly suggest going with another pool service provider. These people simply DO NOT communicate with you. You have to make MULTIPLE calls to the office, with promises to "call you back" or "get back with you shortly", which NEVER happens. The only way to get them to contact you is to not pay your bill. Otherwise, they get your contract for monthly payments, then have nothing to do with you period. I cancelled my service with them due to this problem, and told them BEFORE I cancelled that I was looking for another service provider due to this. They really didn't seem to care, even after I spent over $8000 with them on my pool. Customer service is NOT their strong point, and they truly do not care about customer retention or maintaining a good business relationship with their customers. This is a very poor business model. Again, I strongly suggest going with another company.

We used Preferred Pools to build our pool this summer and it is awesome! Breaking ground to swimming was about 6 weeks, which was on the shorter end of the time estimate and is actually quite quick from what I've heard from others. We have an area that's essentially a sundeck with 6" of water and water bubblers, waterfall features, fire bowls, the works. The process was easy and based on the bids we received from other companies, we found Preferred to be the most inclusive and forth-right in the bid process. We had other companies try to tell us that no one else could match their warranties and try to use scare tactics to get us to sign. Our Sales rep was very clear with what they were presenting and offered the same warranties with no scare tactics. The process was easy, the pool looks amazing, and the price was competitive with the other bids we received. I highly recommend them!

Preferred Pools of Houston executed a first class product at our home in the Clear Lake area. We will be enjoying our pool and hot tub with friends and family for years to come. Our pool was a very difficult build with gas line relocation, sewer line relocation, the freeze of 2021, and COVID. Regardless of all of these difficulties Preferred Pools saw our project through to the end. Your patience will be required, but I’d refer this group to anyone considering a pool.

They built my pool a few years ago. I called them a week ago to get an issue with the pool serviced (out of warranty), and they said they could come within a week and would call me to schedule it. They never called back. One week later I call them back, and they told me they don't do service in my area past the warranty period. Please be sure to keep this in mind if you are considering having them build your pool, and make sure you get something in writing about whether they service your area (including post-warranty)!

Building a pool can be super frustrating & super expensive!! It was a pleasure working with Jim. He completely took the financial worries away! His prices are super fair. Be patient & allow his Preferred team to exceed ALL the other competition. I shopped around with everyone, from jacks of all trades to over 6 other pool companies & based on price, value & quality, I decided on Preferred Pools. Jim worked with a goal of getting me everything I wanted as close to my price range as possible. My house went into builder remediation, so there was an 8 month delay before I could start. Everyone I could think of (including the yard man!) asked me to let their company give me a quote, even though I had already decided I was going with Preferred. I let them. It’s a competitive industry & nothing matched what Preferred was giving. In the end I love my pool & appreciate everything Jim did to make sure I got everything I was dreaming of & more. Even more importantly, I am super confident that my pool is built to last. In addition to working with Jim, his pool supervisor Wayne was a blessing, he provided so much assurance during the building process, because believe me, it can get frustrating if you are super picky like me. The last person I met taught me absolutely EVERYTHING I need to know about a pool, even though, I’ve never owned a pool before. Terry was awesome with pool school & taught me everything. I will be maintaining my pool myself.
Thanks so Much to you & your team!

This is our first pool, we shopped around and And in our search we found Preferred Pools down in Kemah Texas. Jim Druery came out and sketched a drawing with measurements of the area where we wanted the pool. A few days later he presented his design and it was great. We did a couple of minor tweaks and we came to an agreement on the design and price. It took about 8 weeks to complete from the time they dug until we started filling the pool. We had some weather issues which caused a few delays, no fault with the Preferred Pool company. Jim, David and Wayne were all very professional and easy to talk with. We had a couple of glitches with the pool equipment that was corrected immediately. I dealt with their Forman Chris most of the time during the construction and he was also very professional as well. Thank you all for everything. You are a great pool company.

David w/Preferred Pools was hands down the easiest to work with. They listened to the ideas we had, helped formed them into a reality that we enjoy daily. Their warranty is 2nd to none and if I had to do it all over again, I'd hire them again. Thanks for turning our boring backyard into our paradise..

We had a great experience with Preferred. Jim and Wayne turned our backyard into exactly what we wanted. The service after the fact is also great. I will recommend them to anyone looking for a pool and won’t hesitate to call them if I ever build another pool. You can’t go wrong by picking them.

I cannot say enough good things about Preferred Pools of Houston, Inc. From start to finish the entire Team was amazing and exceeded all my expectations! Jim and Wayne and their entire team we're amazing! The design, details, and delivery we're perfection! I obtained 3 quotes from different highly rated companies and what stood out for me was the transparency and the details. I learned so much from my interactions with Jim and that really helped me make great long term decisions. He improved my vision, anticipationed our needs and I am so happy with the design. I felt comfortable, guided, and respected throughout the entire process. I knew he was really looking out for me, my investment, and my equipment in the long run. I can't wait to finish pool school and get the landscaping done so I can show off our amazing backyard retreat!!! The kids are LIVING in our pool and with this Texas Summer heat it has been absolutely amazing to come home to each day. My only regret is no doing it sooner!!! I would highly reccomend them.

We've got a 20-year old pool that's been replastered once. We've used several weekly maintenance companies over the years but started using Preferred about 3-months ago. We've had a few mechanical issues that goes with having a 20-year old setup. Preferred has been exceedingly responsive every time we've had an issue and they've worked hard to troubleshoot, resolve, repair, etc. Really can't say enough good things about their professionalism and responsiveness. And they're always on time, the same day of the week, etc., for the weekly service. Having run the gambit of good to great with service companies, Preferred has been the best we've had and look forward to using them for a long time!

I have been using this company for a little while now after having some pretty bad experiences with two other pool service companies. I am VERY pleased. My tech (Chris P.) has done an amazing job and he is very meticulous and is always sure to note anything needed and get things taken care of. I can't say enough about how happy I am with how my pool is cared for and the fact that I don't have to worry about or keep up with anything!

Preferred Pools of Houston came to our rescue! The pool had not been cared for in years when we moved there.
It took only 2 trips out for Preferred Pools to make our pool look brand new. We were so grateful.
Always professional and courteous. I would highly recommend Preferred Pools of Houston for all of your pool needs!

Absolutely love Preferred Pools of Houston and their staff! They always go the extra mile and sometimes above and beyond to help me out when needed. Anna and the rest of the staff are always very pleasant, friendly and willing to help. I've used them for the past two years and have always had great service. This is the first pool service I have ever dealt with and it will be the only one I will ever deal with.

The owners are awesome and very knowledgeable on your needs of building you the best pools ever!! Great staff that will walk you through the steps to build you your dream pool that you will enjoy for years to come. Can not go wrong with hiring this company if you want an amazing pool!! Ask for David, he will amaze you with the knowledge and the know how of years experience in building beautiful pools!!

We are first time pool owners and Preferred Pools in Kemah did an awesome job on our Pool. It turned out beautiful! Jim Drury's design was perfect, Dave, Wayne and Chris all did a fantastic job and answered all of our questions and concerns. They returned all of our messages even during their off hours. We would be happy to recommend them to anyone. This is a great company!

We had Preferred Pools reline our pool and redo the decking around it. They did a FANTASTIC job. All throughout they were professional and kept us up to date on where they were at in the process and anything we needed to be aware of. They did such a good job that we now also use them for our weekly pool service! We will certainly be using them again if we need any other pool work done in the future.