Home Services reviews in Lake Dallas, Texas

Do not employ this company. I wish I could give zero stars for this horrible company. I cancelled after their first visit to my property. They left wildly uneven grass in both my front and back yards, refused to take any responsibility for their poorly done work, charged me ridiculous fees that are unheard of in landscaping, and have a mandatory ONE MONTH cancellation policy. They do not care about their customers, simply the money they can procure from them. I cancelled their services and asked them not to come back after being charged a "difficulty fee" for having a grass height that their commercial grade machines "couldn't handle". Specifically, you can remove up to 3 inches of grass per mow without browning the grass. My grass didn't grow 3 inches in 14 days, yet I was charged 150% of my regular rate due to high grass 2 weeks after they first visited. No one told me this was even possible, and other landscaping companies I have spoken to have told me this entire process is simply manipulative thievery. I have since fired Three Kings and the following week employed a different company for 45% cheaper. No fees, no hassle, a superb mow, what a relief. Do not hire these people unless you want to spend over $40 a week getting a poorly mowed lawn and absolutely awful customer service.

The name should be Three Crooks! We chose them because they were local, what a mistake. We received a fair estimate to remove a tree and stum and trim a few other trees. We were assured the work would be completed in 2 weeks. It has now been 7 weeks and the work is still not done. The trees were trimmed if you want to call it that. One tree, the biggest, is very ragged looking and not even close to being shaped or thinned. The require 50% up front the took the other 50% before they were even 20% done with the work because they confused my work with my neighbors. The workers would show up unannounced and at the end of the day. Each time we have tried to get the work done we're given excuse after excuse. Their stump grinder has supposedly been in the shop for this entire time. They now refuse to refund the cost of the grinding which up front was $250 and they now say is only $50. They refuse to even come see what work has been done and why we're upset. Why would you not want to know why a local resident customer is upset with your work? DO NOT CHOOSE THESE CROOKS TO WORK FOR YOU. Apparently I cant attach the picture of the tree in question but trust me, it looks like someone with zero knowledge of trees trimmed it.
Owners...if you care and want to make it right, get off your lazy butts and come see for yourself.

We've been using Three Kings for more than two years for our weekly mowing in summer and spotty mowing during the off months. Our relationship is sometimes an up and down one; they do what they say, but sometimes it's what we expect (ruts, grass in pool). I suspect it's because it's hard to find help, and rainy weather can really challenge their schedules.

BUT this week I had them come out and weed the garden border of our back fence -- a task I cannot do myself any more. The price was reasonable, the guys were very respectful and efficient, and they did a great job. I would gladly recommend them for this type of work. Ashley was very accommodating with my schedule, and I'm thankful for that!

We use Three Kings for our mowing, hedge trimming, leaf clean up, aeration and sprinklers. They deliver prompt and courteous service and even when glass on a door was accidentally broken they accepted responsibility and paid for the repairs. I appreciate their level of service year round.

Trimmed trees very well! It took them some time to come and get the service done, but outcome was great! Thanks

Very happy with Three Kings. The office was very responsive on getting us set up for our sprinkler repair. The technician on site went above and beyond evaluating all the damage and getting us back up and running quickly. I highly recommend them.

3 Kings get a 5 star rating from me for the sod installation work they did for me. I'm stingy when giving out stars, and initially was going to give just 4, simply because as a paying customeri expect quality service. The 4 stars is for the amazing work done by their team under Jesus Zamora. They ensured that the work was done right and to my satisfaction. There however was a minor situation of shortage of material that wasn't made clear before. This is where they rightfully earned the fifth star. Dave, their GM, communicated often and ensured that the work was done 100% to my liking, and took care of the material shortage situation. I highly recommend that 3 Kings be your 1st choice for your sod installation needs.

The crew does a great job when they show up. But be careful, because August my service was pushed back 18 days due to weather(I completely understand). When they returned I was hit with a $70 tall grass fee. Of course it was tall, I pay for weekly service, am I responsible for mowing when you don't show up? When I called to ask what it was, they said they would give me a credit and add on extra mowing at the end of year.... you know when the grass stops growing. I was billed in full again. Will be calling on Monday and canceling service all together. This is ridiculous to pay $219/ month and still be responsible for mowing my grass. If you're going to promise a credit, make sure it applies.

Ashley called me to check on our yard mowing. Since I need them to cut and bag our lawn. I have been super busy and have not been able to do it myself. So when she called I asked if she could fit us in today. On short notice the crew was there and working hard on getting it all fixed up. My wife was very please and the yard as usual when Three Kings cuts our grass look great. Only company that will cut our grass. And me of course. Again thank you Ashley and thanks to the crew.

They were 5 days late doing the lawn due to weather. Not a big deal since they emailed that they were running late. Then, finally mowed and did a terrible job. Lots of missed areas. Then I get an email that they will be charging more for overgrown lawn. I have been with them for over a year so any overgrown anything is on weather. Cancelled. Charging back on the CC any extra charge since they did such a terrible job.

EDIT:. Just got a call and all they want to do is argue. 2 days late? They were supposed to be here Thursday. Today is Monday. Seems like 5 days to me, not 2.

They want to say there is a 30 day cancellation? And a service guarantee? Then start the call with that. "Hey, sorry you aren't happy what can we do? ". Not at all how the call went. She wanted to argue about this review instead of even listening. I asked more than once for clarification but nope, just more about the review. Your priorities are all wrong.

EDIT: Downgraded from 5 to 2 stars.
I don't know what happened to this company. They used to be thorough, timely and dependable. Now it's like there's an issue every time they come. We have a contract with them that includes annual TruGreen maintenance. We have a pool so we keep our gate locked at all times. Three Kings is supposed to send us an email with the TruGreen maintenance date so that we can make sure the back gate is unlocked. I think probably 50% of the time we do not get that email so we do not get the TruGreen service.
Our contract with them is year round (every other month in the summer and once a month in the winter). The service includes mowing, edging and blowing. So they come today, mow the front (I'm assuming) and the back and take odf. The biggest thing for us this time of year is leaves, particularly in our backyard and by our front doorway. My husband called Ashley to let her know there were leaves everywhere, particularly on one side of our house. Ashley says "well, customers don't really understand that we only blow grass clippings, not leaves." Which I find odd. Do they put the leaves back if they accidentally get blown away with grass clippings? So my husband asks how they mowed the side of our house if the leaves are completely undisturbed? He also reminded her that we pay (quite a bit) for the entire service) and that he would like for them to come back and at least finish mowing the rest of the lawn.
They come back and my husband hears them mowing the back yard, then everything is quiet. They just came back and re-mowed the EXACT SAME THING they just mowed, packed up and left. WHAT?!? I don't even know why we have lawn service in the winter anyway but my husband said it's part of the year long contract.
As soon as our contract is up we're done. Unbelievable.

Three Kings did a great job and helped me avoid some potential costly problems. I had some overgrown shrubs that had basically turned into small trees and the roots were spreading everywhere near my foundation and water pipes. I contacted Three Kings on a Saturday and David came by over the weekend to take a look. I had my options/quotes Monday morning and the job was completed Monday afternoon. I have already been using their lawn service for several years, but definitely will be utilizing them for more miscellaneous projects in the future.

I had a major concern with a sprinkler head being accidentally knocked off during a mowing service. Dave jumped right in to offer to help with my issue and went above beyond by replacing, testing and even fm giving valuable advice. I'm exceedingly pleased with the resolution as he personally took time out of his day to come out and access and repair the sprinkler. Three Kings gets a 10 out of 10 from me!

After moving into a new home, I needed my lawn mowed pretty urgently in a short period of time. I called around a few places, and 3 Kings was basically the only company that could fit me in before my son's birthday party. I told them my grass was tall, that it hadn't been mowed in a month, and they charged me extra for the tall grass. My agreed balance for the service would be roughly $130. A few weeks later, I'm checking my bank account and notice a double charge for the same amount 2 days apart. I tried calling for 3 weeks, attempting to communicate with them, and after multiple calls in the same day, I was finally told that my bill was doubled because, my "grass was too tall". The person I'd spoken to across multiple attempts wasn't rude, but based on the tone she took and the reviews from others, seemed to be the status quo.

Their team actually did a decent job mowing the lawn, but their front staff's communication and professionalism was terrible. I'd use them again in a pinch, but I'd hold my nose.

They were quick and even working thru a thunderstorm. Cleaned up and made sure we were aware they were leaving. They did a great job... After giving this review and changing service to them after 2 years with another company. They now tell me (I called to see what time I should expect them) on the day they are supposed to be coming that I'm out of their service area?????? They then tell me it's different departments so they were unaware??? I will tell everyone about Three Clowns and the service that they don't provide...

Called a month ago to let them know I was selling one of properties, they told me just let them know and pay that month, I called to do just that and then was told I would now need to pay the remaining part of the contract instead. Cancelled my entire account for my other property due to this.

While you are clarifying now, it was very clear at the time of me calling that I would only have to pay the last month that I owned the property and not be responsible for the entire contract on a property I do not own. I was not going to be responsible for the entire contract either just the month I notify.

TO BE CLEAR, EVEN IF YOU DO NOT OWN THE PROPERTY, EVEN IF THE REP TELLS YOU SOMETHING DIFFERENT, YOU WILL OWE THE REMAINING PART OF THE CONTRACT.

Three Kings Grounds Keeping added a beautiful stone boarder to my front flower bed. They also helped expand the gutter to flow outside of the stoned in area to ensure we were able to keep our flowers beautiful. Ashley is amazing with follow up and communicating. We'll definitely use them again!

Three Kings did an awesome job start to finish on all my hedge trimming that I had requested. They gave me a price we agreed on, and sent the Professional Trimmer who I did not meet, but his work was Spot on, for me he nailed it. Job well done you could see he took pride in his work. Did not jump out and trim it in 10 minutes took his time and did it right the first time, I highly recommend if you are looking for yard service this company comes through.

I've been disappointed with this company for a while now. I scheduled to pay for one thing and that was to clean my yard and especially DEWEED my flower bed. I called constantly to make sure my flower bed gets deweeded and the young lady tried to play on some "word play" by saying she said deleafed lol . I could've gotten kids to blow the leaves out my yard if that was the case. I will be sure to cancel my contract when it is up in a few months.

I have had other landscaping companies before and NONE of them have ever followed my simple instructions until I started using Three Kings Ground Keeping. They have consistently been there every week on the same day and have done a beautiful job at a really great price. I can't tell you how they will respond to any problems with their grounds people cause in the two years I've had them I've never had one. If they can't make the scheduled appointment because of the weather....they always let me know why and when they will be there. They have worked hard on getting my yard looking great and it looks so much better than any other company.

Can you believe this??? I told Three Kings I no longer wanted them to mow my lawn. The response from Ashley was I was told I am under contract so I will be charged until April 2024!!! I said I never signed a contract. She said my husband signed a contract. I said he passed away 2 years ago and I do not want their service. She said well it automatically renews each year. Plus they auto debit my account. I Said I never signed a contract and they need to stop. I said do not mow my lawn on the set Tuesday mowing. They mowed today on Monday after that call. How rude!!! I am a widow. I can't afford their nonsense. Plus their mowing is awful. I told her they need new lawnmowers they leave ruts in my yard. She says I am still under contract. I can't believe my husband signed such a ridiculous contract for lawnmower on a small property like this!!!! Horrible !! I feel intimidated, angry, and not a fair way of doing business at all!!!! Just want everyone to know. Tell me if I am wrong.

We have used Three Kings Lake Dallas approximately four times over the last year and have been more than happy each time. They are out immediately to give you a quote and suggest design, then do the work timely after quote and with great care and expertise. They have done tree and leave removal, sod installation, bed redesign, and rock landscaping and all have been awesome! They are also good at using existing materials and removing excess materials. Our son was so pleased when he saw our front yard, he is going to use them now. Can not recommend Three Kings enough!!!