Reviews of local pros in Leander, Texas

Jackson did an outstanding job to fix the leak in the outside plumbing that contains a faucet and a back flow valve that adds water to the pool. He actually built this mechanism the correct way. He was very professional.
Thanks, Jackson.

Maurice

Although I specifically requested a. Technician with Rinnai tankless water heater experience. he clearly was not. He could not get his manometer to connect, only cleaned the igniter and focused on selling expensive warranties and services. I continue to have the same problem plus others that began while he was onsite. I will not recommend or use you again.

In a response by Rogers, he asserted I had refused the technician's offer to call Rinnai for support. In fact, the reason I called them was that Rinnai will not communicate with the customer (very poor customer support) directly and I needed technician to communicate with them. When it was clear the technician sent was not experienced with that type of heater and could not get his manometer to work, I had very little confidence in his work. He also was reluctant to call Rinnai as I initially requested but did clean the ignitor, based on Roger's rules and focused on pushing overpriced services. Not a good experience and I will share my review often to as many potential customers as possible.

Your latest response insisting that the technician recommended a call to Rinnai for technical support and it was declined is not true. If you are being told that by him, you are being misled. As I stated earlier, I specifically called to get someone experienced to contact Rinnai as they will not respond to the customer, but he stated that he could only follow "Roger's rules". Although he was personable, in my judgement, he was not experienced on that product and did not want to call Rinnai at that time. When I pressed him, he indicated that it might not even be possible to get a response from them at this time, but he thought it was likely the board.

Apparently, the owner attempts to micro-manage his staff as they respond to calls. When I scheduled service, I was assured their technicians were knowledgeable on the Rinnai tankless heater and I accepted that assurance. However, the technician ignored my description of the problem and after failing to get his manometer to function, blindly followed Roger's rules. Not the technician's fault but that management style does not allow for him to adapt to the customer or react to intermittent problems. The owner's response seems to blame the customer and make no effort to reach out to understand the situation. It would only seem to be designed to increase company revenue. It appears I am not the only one with this experience, as there are several reviews on Yelp from others with a similar experience. I should have checked there before contacting Roger's, but I do recommend reading the one stars reviews to anyone considering doing business with this company.

The owner did call after my latest post. He attempted to justify his charges by claiming they provided extra service, support and great warranties on their services whether the customer needs or wants those. He also asserted that the technician claimed I refused his offer to contact Rinnai but, in fact, he initially failed to consider my description of the problem and only followed "Roger's rules" and cleaned the ignitor after failing to get his manometer to work. Even though I called specifically to get a technician to contact Rinnai as they would not provide any support directly to the customer. He then attempted to quote for additional overpriced services which included calling Rinnai if cleaning the ignitor failed as we both believed it likely would. I did find the charge of $355 per hour on the call laughable but that was on his way out the door as I had lost confidence in this company and his competence. The owner's micromanagement policy may work for straight forward problems but will likely also be overpriced while allowing him to provide lower skilled technicians. It fails to react to intermittent problems and responses expected by some customers. I recognize that it is his choice how he runs his business, but I will consider the $238 payment (which only seemed to worsen the problem), I made as sunk cost to learn not to use this company or this product again.

My PRV went out at my water main coming in from the city and my water pressure went up to 120 psi. I knew enough to completely shut off water to my house. I called Roger’s and they were able to come out same day and completely replaced my main shut-off valve, as well as the old plastic PRV with a nice metal one. They were very knowledgeable and the work was fantastic. I’ll be using them from now on.

Today we had Rogers Plumbing come out to assess 3 issues we are having. Marcus and Jackson were extremely professional and walked me through all of the options we had and asked us we have questions and were thorough with answering all of our questions. They really made us feel very comfortable. We are extremely happy to sign up with their loyalty program and services provided. We highly recommend this company to anyone looking for plumbing needs. 😊

Roger’s Plumbing has been great both times I’ve used them. Knowledgeable guys who explain thoroughly. Jackson lived up to expectations yesterday.

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Orlando from Roger’s Plumbing did an excellent job replacing my hot water heater and repairing the water softener. He was very professional, explained everything clearly, and provided multiple options for the repairs. His professionalism and quality of work are the main reasons I continue to choose Roger’s Plumbing. Highly recommend!

Marcus and Shane came to help diagnose a gas flow issue to our fireplace. They were friendly, intelligent, clean, and informative! Roger’s is my new Plumbing go-to!

Eddie Cano and the team at Roger's were fantastic. He helped us troubleshoot a tricky gas leak and was able to resolve it quickly and at an honest rate. I will use Roger's for all my plumbing needs moving forward. Highly recommend.

Eddie has been amazing to work with both times he has come out. He not only walks me through everything that he is doing but is very thorough on making sure I know what he is fixing. It is a pleasure working with him and he has a great personality and attitude.

Marcus came out promptly yesterday to fix my leak behind my toilet in the wall in the garage. He and his assistant Shane did an Amazing job. He was thorough with explaining what he was doing. I was very pleased and hope that we have our water leak fixed. I will use them again for sure.

We had issues with our water pressure dropping and Eddie came out within 30 minutes of us calling and fixed our issue immediately and even gave us tips on what to do in the future. He was very professional, punctual, and knowledgeable in his field. Definitely recommend!

Had to get our water softener replaced & Jim helped through the entire process! From telling us exactly which one was needed, to verifying with the company to ensure we purchased to correct one. He is very thorough & precise. He’s been our go to plumber! Highly recommend Roger’s Plumbing!

Eddie came highly recommended and deservedly so. He took his time, was very thorough and explained everything he was doing. He gave several options for me to consider, providing several solutions. I appreciated his professionalism and friendliness.

Jim and Sean were very knowledgeable, personable, and professional. They were honest and reasonable when it came to pricing. The quality is unmatched.They installed my water softener in a short amount of time and walked me through how to use it.

Marcus did a great job explaining the process of the repair needed. His was friendly, fast, and professional. We will be calling Roger's Plumbing from now on.

We had a water leak in the main line to the house. They were able to respond promptly within a couple hours. They did a good job of fixing the break in a timely fashion. The only issue was that, even though the line was flushed after completion, the faucet & 1 comode supply lines all were plugged. Most were an easy fix, but a word to the wise – be sure and flush the interior at the bathtub. Wish we would have been reminded.

Eddie did a fantastic job! It was a tough job replacing 4 shut off valves along with installing 2 faucets. They look really nice. Plus Eddie replaced my old garbage disposal. Eddie was on time, knowledgeable, and did everything in a timely manner. I highly recommend Roger's plumbing! Ill be asking for Eddie on my next job.

Marcus was great. Quick very thorough and explained everything. Got the work knocked out quickly and professionally. Great price and great work. Thanks!!

Yes Jim and his company took care of me beyond all measure!!!! These guys are great. Courteous, professional, timely, accurate and caring!!! I appreciate y'all and look forward to working w you in the future. Thanks!!

Marcus and Sean were absolutely amazing they helped so much. You guys are fantastic and how fast and sufficient you guys are as well! Thank you so much for helping it meant so much!

Roger's Plumbing was courteous, timely, friendly and knowledgeable from the receptionist to Orlando, the individual who fixed our plumbing problem. Orlando, who was also couteous timely, friendly and knowledgeable, identified the problem, explained it and then fixed it in short order. He also identified some related things that need fixing but was OK with me holding off on them for now. I actually missed the first time they arrived and called (I had my phone on silent) but they came back later without any hard feelings about my missteps. All in all, a very good experience.