Home Services reviews in Lubbock, Texas

I highly recommend Zerorez for rug cleaning. I was concerned about cleaning my natural fiber rugs due to the cleaning instructions saying “do not get wet”. Philip patiently explained their cleaning process, was highly professional, and did a great job of cleaning my dirty rugs. I will use them moving forward.

Jeremy was nothing short of incredible! He is very professional and I felt entirely comfortable leaving my house to run errands while he worked. My carpets were spotless and stains I hadn't been able to get out after countless attempts were gone. My solid white carpets looked brand new. Additionally, Jeremy went above and beyond and was willing to try out cleaning a fireplace with horrible smells - and his cleaning agents were able to neutralize the smell entirely. 10/10 recommend and will be using him for everything I possibly can in the future!

Needed services for my area rug to be cleaned!
had me booked within the same week, at a time that was most convenient my schedule. Technician arrived on time and promptly cleaned the rug, very professional and was very clear wit the after care instructions. Would definitely recommend !

I had such a great experience! Brian was so very kind, and he did an amazing job. He was very knowledgeable. I will be using Zerorez again. The carpet is so clean, no residue, no strong fragrances. Simply clean.

We saw Zerorez on Trends and Friends and decided to give them a try! We had two bedrooms with carpet cleaned and our kitchen/laundry room wood flooring cleaned and we are so impressed! Mitchell called 30 minutes before to let us know he was on his way and he showed up on time. He was so nice and professional! He made sure we were satisfied with the cleaning before leaving. Can’t recommend them enough!

Loved working with Zeroez. I hired them to clean my couch. The man who answered the phone was very nice and you can tell he loves his job. The technician arrived early, was very nice, explained everything and was courteous. Would definitely recommend to anyone! Thanks for great service!

Zerorez did a great job cleaning our home carpets, great value and high quality job. Our carpets look like brand new. They were on time, friendly and professional. We will definitely be using their services again. We were completely satisfied with the job they did at our home.

Zerorez - Lubbock provided excellent services. Bryan, the owner, came to provide the service. He was nice and very easy to talk to and so very helpful. My carpets and area rugs look AMAZING! Will definitely be using this company again! Highly recommend!

Very professional and knowledgeable. The cost for what they cleaned was very reasonable. They cleaned A sectional, 2 large area rugs and our air vents in a timely manner. Our sectional and rugs look brand new. They even wiped all the ceiling fans when cleaning the vents. We will be using them again, and I would recommend them to any business or resident that needs a good cleaning.

Easy to book with affordable pricing. They don't use heavy chemicals or shampoos so the carpet always feels soft after a cleaning. Josh was great. Professional and knowledgeable about the whole process. He even took time to share tips on how we can keep things looking better for longer. He said they aren't as well known in the Lubbock area which is a shame because they do great work.

Our tile floors looked amazing after Nathan finished. He was very attentive to our requests and provided top notch service. I highly recommend giving Zerorez a call!

Jeremy and Philip did an amazing job on my stairs and couch! The carpet on the stairwell looks brand new again (I have a dog and he had some tummy troubles, you can imagine the massacre) our couch looks and smells so clean, and the best part is there is no soapy, leftover residue left behind! They were friendly and helpful, great customer service! 10 out of 10, would highly recommend.

I give it a one star only because they came out to try to clean my couch and carpet. I am very disappointed that I had to clean it myself after them when they could not get the stain out. I got the stain out myself. I called them back to see if they can come Back and try to get the stain out but did not come back. They could have communicated and said what day for sure. I understand they had other appointments but they say they have customer satisfied and could have said something before they closed. The most disappointing cleaning I ever had!

I am very happy with the service the company provided. Brian was extremely professional, prompt and very thorough. He even took the time explain treatment and answer questions. I am very pleased and will continue to use Zerorez for future carpet cleaning and upholstery needs. ~Terry Lee

Respectful, professional crew took great care cleaning two rooms of carpet and several area rugs to perfection. Very happy with the service, results and pricing. Will definitely use them again.

Once again, out of the park.
My white couch is back to its original color and my carpet looks brand new. Thanks for being a part of my “Clean” team.

Arrived on time. Reviewed what was needed. Got after it. Very professional. Wasn't trying to impress any with words, but action. VERY WELL DONE. Did the work needed, no fanfare of other jobs, just excellence. Good job, sir
Thank you

The technician was very helpful with my concerns about taking his time and not rushing the job. He removed all the stains from the carpet. Definitely a five star experience and will be using Zerorez again. One more detail unlike other companies Zeroez doesn’t charge a millage fee for customers who live outside of Lubbock. A well known carpet cleaning company in Lubbock I called charges $2.50 per mile. I live in Littlefield that would have cost an extra $85 dollars…

The guy who did my couches was so sweet and understanding! I would definitely rebook with them when needed! The service was awesome! Couches turned out great! Will be recommending these guys to lots of people!

Cannot say enough good about this company! We get our carpets cleaned pretty regularly, but this is the first time we’ve used Zerorez and we won’t ever use anyone else now. My son had ketchup and chocolate syrup in his floor and Bryan got it all up and his carpets look brand new. Bryan was so nice and so great with my kids! This is the 3rd company i’ve used and by far the best. Our carpet has never looked so clean and so new🤍

I’m updating this review following the response from the company. Yes, emotions were high during our phone call—but only because I was being blatantly disrespected by someone claiming to be the co-owner of the West Texas branch. He laughed while I was speaking, talked over me, and was incredibly dismissive and unprofessional throughout the conversation.

The issue is simple: after their service, the carpet padding in one of our guest rooms remained damp and began to smell terrible. It was clear the area hadn’t been properly cleaned or dried. When I tried to get a resolution—either a re-clean or a refund—they went silent. We ultimately had to pull up the carpet and padding ourselves.

Instead of taking responsibility or showing any professionalism, the company is now refusing to make it right because I was upset after being treated poorly. This response speaks volumes about how they handle customer concerns. I would not recommend this company based on my experience.

We hired Zerorez of West Texas (Lubbock area) to clean a room with past pet accidents, expecting a professional job and better results based on their advertised reputation and 30-day satisfaction guarantee. Unfortunately, our experience has been extremely disappointing and frustrating.

The carpet was cleaned last Thursday evening (5 p.m.)—it’s now nearly a week later, and it’s still damp, musty, and now smells even worse than before. Despite running a ceiling fan, floor fan, air purifier, and leaving windows open for airflow, the carpet never dried properly. On top of that, the urine smell has intensified, and now there’s a strong chemical fragrance that contradicts their “chemical-free” marketing claims.

We followed all the recommended steps after cleaning, but something clearly went wrong—either the carpet was overwet, not properly extracted, or not treated deeply enough for pet odors.

When we contacted the local office to resolve the issue, the owner, Brian Duncan, was rude and dismissive on the phone to both my husband and me. He refused to come out and inspect or re-clean the area, even though their website clearly states a 30-day guarantee.

Now we’re stuck with a damp, smelly carpet, concerned about possible mold, and no resolution in sight. We’ve been told we might get a refund, but only if it’s approved after they “discuss it with their partners.” This level of customer service is completely unacceptable.

Zerorez corporate needs to be aware of how this local franchise is treating customers. We trusted the Zerorez name and were let down completely.