Home Services reviews in Lubbock, Texas

Zero res always leaves our carpet looking brand new! Especially our couch downstairs. They bring it back to life every time.
Thank you Brian for excellent service!

Zerorez has great customer service, however, I would not recommend their couch cleaning service. I had my sectional cleaned a couple of days before I moved, which caused me a great deal of disappointment. I paid $215 plus tax to have my couch cleaned, but when I examined the couch after it dried, I saw that it was still very dirty. Unfortunately, instead of calling to have them come back to redo the couch, we decided to go ahead and pack the coach anyway because we needed to get it in the moving truck first in order to start pack everything else. Anyway, I contacted Zerorez after I moved and told them about the issue. The rep was great and looked into different options to help. Unfortunately, I had already moved out of Lubbock and couldn't have my couch redone, and was told I wasn't eligible for a refund because I didn't give them the opportunity to come back and redo the couch. This was very annoying because the couch shouldn't have been that dirty following a cleaning anyway. The tech was great and worked really hard, I just think the technology was ineffective. Also, I guess maybe Zerorez expected me to delay an already stressful packing and moving experience in order to give them a second chance to do a job that should have already been done right the first time. Anyway, I greatly regret having my couch cleaned with the company and would not recommend this service. The pictures included are after the couch had been "cleaned" by Zerorez. Definitely not worth the money.

10-18-2024 Phillip was the technician. He was awesome! Very personable, neat in appearance, and efficient. I was not the perfect customer this time, but he was very nice to me and did a thorough job on the carpet. He even retrieved a cat toy he accidentally sucked up with the vacuum. He explained what he was going to do next each time and he clarified for me how to prepare for the cleaning next time. This company has been excellent twice now and I was even able to set up a recurring appointment which I did. No need to look for another company anymore. I'm getting what I'm paying for and I appreciate it. Thank you, Mr. Castillo!

Jeremy is EXCELLENT! My carpet looks brand new! It's over 5 years old, and I have two cats! He arrived early, and even though he had to wait for me to get there, he was still extremely nice and friendly. He did a wonderful job on the carpet. He didn't rush through it, and he explained a lot about the process. The carpet feels great! I told him about using a carpet rake before he came, and he told me I didn't need to do that because he has a machine that dredges the carpet before he starts to clean. That tool is amazing! He showed me what it was able to pull from my carpet, and it was mindblowing. I've had this carpet done two other times, but this was the best it's ever, ever looked, and the pricing is FANTASTIC! I used Carpet Tech before, and my carpets look a lot better and are significantly cleaner than what they did and for a little bit less. I appreciate that he didn't walk his cowboy boots all over my carpet like they did. I also appreciate that he didn't take me to the cleaner for pet treatment that was reasonable, too. They have the highest rating of clean, Platinum rating, and for good reason. Jeremy is worth every cent! Professional, efficient, and done with care. Loved it!

Frank helped me look at a home I was purchasing and came up with a good gutter solution. This helped keep the rain from flooding my pool.

Justin and Ryland were professional, courteous and did a fantastic job! Our carpet looks amazing. Will definitely use them again in the future.

Man, these guys are great! My house flooded when the rain and hail came a few weeks ago. They came out that night and cleaned it all up, and got us back to normal. They did a great job, so easy to work with!

We have used Flatland several times now and it is always a great experience. The guys come in and tell us what they will do and estimated time of completion. They show up when they say and do a great job.

Flatland had my business from here until the foreseeable future. They are always professional and courteous and are prompt and highly efficient. The owners are great people and care about their customers.

Flatland Carpet Cleaning is amazing. My carpet looks brand new. The employees are very responsive, helpful and very friendly. This is my new go-to for carpet and tile cleaning. There is no need to call anyone else.

We had two rooms cleaned with the pet treatment. Juwan was quick and professional and did a great job. I was pleased with the price, but I should have clarified what it would be ahead of time as it was a little more than expected.

Justin and Rylan came in and repaired some torn carpet, treated pet stains and steam cleaned the entire house. They got kid stains out I didn't think would come out. Justin even took my big clock down and changed the time for me. Talk about customer service!! Very impressed and will definitely use them again!

The guys who came to clean my carpet were courteous and helpful. That's why they get two stars. The actual cleaning of the carpet was substandard at best, pathetic at worst. The Dominion paid for this cleaning as a perk for renewing my lease. I paid nothing for this and got exactly what I paid.

Jawan and Malachi were awesome! I didn’t think the carpet could be saved but they knocked it put of the park. Super kind and professional! Great price! Will use them again!

Punctual and professional.
Carpets and tile/grout were cleaned quickly and effectively.
We will use them again in the future!

Very courteous and prompt! They did a great job and were very efficient. Will definitely use them again in the future!

These guys are not only professional but we’re able to fit me in their busy day!! They have done an amazing job on my carpets. I would recommend anyone to use their services before you try anyone else. Thank you Ryan and Justin you are awesome!!

The Flatland guys are the best! Ian did a wonderful job. They came on time, completed the job very quickly, and everything looks great!

Flatland is a wonderful company to work with! We have used them on several occasions and are always more than happy with the job they do. We cannot recommend them enough!!!

The team at Flatland was thorough and expedited our cleaning! They did a great job cleaning our carpet and were extremely professional! Thank You

Justin and Rich came to clean our sons room after we had a small leak from the bathroom. They were very informative and very helpful. Thankful these guys came to help us out! Definitely recommend Flatland to anyone!
—Alicia Casillas

Appreciate Rich and Justin coming out so promptly! They came and walked me through the process of restoration with no surprise charges in the end. I appreciate the professionalism, respect, and flexibility these guys provided. Definitely have made the carpet cleaning and restoration switch to Flatland Carpet Cleaning! Thanks guys!!