Home Services reviews in McKinney, Texas

This is it! If you're researching pool service companies for the first time, looking to make a change from your existing company, and going through reviews to help make a decision then Waterfalls Pool Services is it. They service our pool every week and never miss a beat. Great communication and service. I moved to Frisco 5 years ago from up north and never owned a pool. Waterfalls is the third pool company we've tried. The first pool company did not communicate with us. Each week it was hard to know if they showed up or not. We had no idea what they did. Invoices said they did all this work each week, but we had our doubts. No emails, pictures, or cards on the door. We asked them twice to let us know then they provided a card with notes. However, each week they would note they brushed and vacuumed pool, which after installing a Ring camera we know they did not. We started noticing the walls getting dirty over time and debris sometimes still at the bottom of the pool after they left. The Ring camera would also show they would only be at our house for 10 minutes. How can you skim, clean baskets, pool cleaner bag, brush walls, steps, and vacuum in 10 minutes? The last straw was seeing their tech park halfway on our grass despite the whole driveway being empty. We switched to another company and had a very similar experience. They were better at communicating but still another company saying they did all this work each week and would only be there for about 10 minutes. We had to request them to come back out on 2 occasions. One time for forgetting to clean the baskets and another time for too much debris still at the bottom of the pool. We called and complained, but they acted as if they could care less. It was time for another change. We found Waterfalls Pool Services and have been extremely happy with them. Each week we get emails stating what they did along with pictures showing us. I didn't have to ask. They are proactive, keep us well informed of potential issues and provide options. I can reach out anytime if I have questions and they are quick to respond. I truly feel like they are treating our pool like their own. They have earned our trust and respect. The third time is the charm.

Wonderful service! Excellent weekly cleanings and always prompt to respond to concerns when I experience issues with my pump and filter. Makes pool ownership easy and fun again.

Quality work and good communication. I really appreciate the emails with photo, water test results, chemicals added and services performed.

Waterfalls does an amazing job at pool cleaning, and their service is impeccable! They always send a text in advance and a photo of the sparkling clean pool afterward. 10/10 would recommend

Alex and team were great. Called them and was able to fix my pool issue within a day. He didn’t even charge me the service fee and just the capacitor that broke. They definitely deserve the 5 star rating.

I cannot emphasize enough my gratitude towards the exceptional service provided by Waterfalls Pool Services. Being completely ignorant about pool maintenance when I purchased my home, I was fortunate to have the assistance of the dedicated team at Waterfalls Pool Services. They not only ensured that I comprehended the functioning of the pool, but also assisted me in setting up the necessary equipment.
Throughout this entire journey, the professionalism and commitment exhibited by the pool service personnel have been exemplary. They patiently explained the intricacies of pool maintenance and helped make the equipment setup process seamless. The attention to detail and level of care provided is truly praiseworthy.
After receiving consistent and outstanding service for five months, I am confident in stating that choosing Waterfalls Pool Services was the correct decision. The regular visits from their pool expert have kept my pool in impeccable condition. The pool water is crystal clear, and the pH levels are consistently maintained, thus ensuring a safe and enjoyable swimming experience.

Switched to Waterfalls after years with my previous pool company. Night and day difference in professionalism, service and quality. Can’t recommend these folks enough.

I've used Waterfalls Pool Service for several years now. Initially this was only for filter cleaning, but after observing the quality of work, I began to request help for more complex issues such as pump and heater repairs. Alex and team also helped with changing the underwater pool light bulb and replacing the caulking between the pool coping and deck. The team is friendly, highly competent, and timely with service delivery. I also appreciate the advice they provide and would highly recommend them for your pool maintenance and repair needs.

Where do I start… Alex and Waterfalls Pool Service, LLC has been servicing all of our pool needs for the past 3 years since we purchased our beautiful home.  Alex is literally a phone call away and can accommodate SAME DAY ISSUES to ensure your pool is up and running perfectly thru any and all seasons. TIME and TIME AGAIN we’ve called Alex and he has said “let me run by to check the problem” and he always arrives IN A MATTER OF HOURS or LESS! Not only does he fix the problem, he also educates us on the resolution WITHOUT ANY CHARGE!!!! We have looked… THERE IS NO ONE BETTER, NO ONE MORE CARING or CONCERNED about the IMMEDIATE WELL BEING of your POOL than WATERFALLS POOL SERVICE!!! Alex, THANK YOU THANK YOU THANK YOU!!!! You will be grateful you chose Waterfalls Pool Service, we are!

Great service, friendly employees, exceeded expectations. Corrected severe algae problem. Will remain a customer going forward.

Great pool service! Super responsive owner, fast feedback, and excellent pool maintenance.

Waterfall Pool offers amazing service! They are on time, meticulous and very reasonably priced. Alexander took his time explaining in detail what he offered and he has delivered!

Alex was amazing..I'm only sad I didn't get to keep him longer as we sold our house. He got our pool right and kept it clean and balanced. Come to Houston Alex..lol..great company

5 star treatment.
He was patient, attentive and willing to go above and beyond.

Now, I have all my pool service taken care off.

I needed multiple things done on my pool and equipment. I found Alex online and from the first call, I was extremely impressed.
Alex is very responsive and he has exceeded all my expectations.
His tech fixed my aqualink system which has been malfunctioning for years now.
Very professional, friendly and honest.
Thanks Alex!

Great service by Alex and his team. We have been using them for 3 years now and have had great experience.

Alex was super responsive from day 1, provided detailed updates every visit & was very flexible and easy to work with.

Alex from Waterfall Pools came out and serviced our pool pump. He did a great job, not only cleaned and serviced the pump and filter, but left the area very tidy. Responsible, conscientious and trustworthy, we will work with him again.

I switched to waterfall pool service last fall. I’ve been really pleased with the customer service and attention to keep my pool in good order. Their weekly service is very thorough and all the items are given adequate attention. No skipping steps like the last company. Through the cold winter freezes they routinely checked on items and were helpful to answer any questions I had and made a few special visits to take care of any items that came up. They were helpful to prevent any major repairs necessary. I’m glad we switched to Waterfall pool service. Worth the switch for improved service and better cost.

I have been using this service for over two years, the service is very reliable and comprehensive, you could count on the service for any pool related issues.

Awesome pool company! We have used other pool services but Waterfalls Pool Services is above reproach. They are punctual and dependable. They send a text before they arrive which allows us time to put our dogs inside. They have helped us with needed repairs in a timely fashion. Our pool is always sparkling and ready to use. Their rates are also very competitive. Stop the search and give them a try!