Home Services reviews in McKinney, Texas

I had the pleasure of using Lemon Blossom Cleaners, and I cannot say enough great things about Bernice! I booked their three-hour priority cleaning package, and Bernice completely exceeded my expectations. Not only did she thoroughly clean the bathrooms, but she went above and beyond by completing every area on my list — all in under three hours! I was honestly amazed at how efficient and detailed she was. My bathroom looks brand new, sparkling like we had just moved in. It's such a refreshing feeling to walk into a space so perfectly clean. Plus, a huge perk for me is how there’s no lingering chemical fragrance in the air since they use natural products! I will definitely be using this cleaning service again and highly recommend it to anyone looking for top-notch, thorough cleaning. Bernice, you are a star! Thank you for your amazing work! (I would post comparison photos if only I had remembered to take photos before the cleaning!)

Hi everyone. I paid for a deep clean which was going to initially cost 450 due to square footage. Still super high but so wanted a thorough clean and thought I'd give it a shot. They sent three people. My master bath looked awesome. They couldn't clean upstairs as a couch was delivered the day before and the movers set it on the stairs as they needed more labor to get it up the steps. Now to the cleaning.. my hard word floor was unbelievable. I expected a vacuum and mop with disinfectant. I saw the young lady spray a few drops and use a swiffer.. when I started looking closely, the doors were not wiped down, the skirting boards were dirty. I opened my clothes rack where I store peoples coats and shoes when they visit and it was dirty. I sent her pics and she agreed it was a shoddy job but she cannot give partial refunds. She offered 25 dollars off the next clean . I will not rebook.

Less than stellar experience after getting yelled at by the owner when I said I wasn't satisfied with my cleaning. $420 for an initial cleaning when I signed up for a bi-weekly service, even though it's no different than the standard cleaning, it's just because it's the first time they cleaned it (this is $100 more than the bi-weekly service I signed up for). When I first spoke to the representative when talking through cost and what I would receive she used the word "deep clean" and that was not the case, she meant it's an initial clean at the same level as the other services.The customer service was good upfront when I scheduled and there were areas of my home that were very good.

The bad outweighed the good during the initial cleaning and it's all I could focus on. The team knocked over my picture frame and left it face down in the entry hallway, left a bottle of cleaning supplies, smudges on the refrigerator, dirty countertops, grime in the sink, areas of the floor were still dirty amongst other things (and that was just the kitchen and 1 bathroom). These are minor, but I paid for a service so I wouldn't have to clean them and still had to. It's very clear there aren't quality checks or check sheets that they complete to ensure nothing is missed.

After I rightfully so - gave feedback, I was told that the only option according to the policy (a policy not provided to the customer either through website or when setting up the service) is they will comeback to clean the areas I'm responsible for identifying as not being satisfactory.

I declined because it's 100 degrees out and i'm 10 months pregnant with my 2 kids that would have to leave the home or be confined to a room so they could go back through the house and that I would have to do the work of finding areas they missed. I asked to be accommodated and pay the standard rate which would be $320. I was told no and that the only option is coming back. The owner was nothing short of argumentative, said I was being too picky, cut me off and told me that I'm talking too much, and yelled at me on the phone when trying to tell my side. I was told cleaners are humans and make mistakes and I was being unreasonable - but i'm not sure how paying $320 for unfinished service is unreasonable.

I took pictures right when I walked through the door (and have timestamps) and was accused of my kids making the messes in the pictures between the 5 minutes I walked in the door and started inspecting service. I didn't correct her, but it was only me walking through the door when I came home. I hadn't picked my kids up yet which I would have by the time they came back to re-clean areas.

They said they have pictures that show differently when I first called, and I asked them to send the pictures to which they declined. I was also told that cleaning is subjective and what I consider clean others may not - which is completely fair - but in this case it's things that are I would hope there would be agreement that it's not clean.

My posting isn't to belittle the cleaners and their effort, it's to inform others of the policy not exposed to customers upfront or in writing on their website and if you aren't willing to accept the policy, the treatment you will get by the owner. I received a text while writing this from the owner being professional and refunding $50, but this isn't reflective of who I spoke to on the phone and how I was treated.

(The initial girl I talked to I think Andrea? was very sweet even after showing my annoyance with the level of cleaning).

Scheduled a move out cleaning for a 1 bdrm apt. They were supposed to be here from 8-12. I left to run errands around 930. Got back at 1130 and they had left. I had to do another hour of cleaning because they missed basic things. Wiping down a wall in the bathroom, the drawer under the oven, the entire living and dining room blinds were still dirty, the coat closet was missed. The island counter top was dirty. I asked them to sweep the patio and that wasn't done. I called to tell them and they said they had sent another 2 people to clean because the 1st cleaner had to go to her second job. So it took 3 people to clean this place and I STILL had to clean? They said they could send them back around 4 pm to finish. I can't sit in an empty apt for 4 hours with kids and pets to take care of. I hired these people to do the cleaning so I didn't have to. Disappointed.

Horrible service for house cleaning. I was told 2 ladies would come for 4 hours and 3 ladies showed up. One of them was elderly lady (with all due respect she could not do much)and they said they will clean only for 2 hours. They did not even stay for the entire 2 hours. Very unhappy with the service.

Unfortunately I had already paid for and scheduled window cleaning and so had to go with them 2nd time. The person who came did a decent job but has broken a piece of alarm sensor on one of the windows and also broke a window blind.

Will never use this service. I am giving 1 star as they do not allow me to post this else no stars at all for this company.

Based on previous work, I was a repeat customer.

Making the appointment was quick and easy online. Their prices are average for the service. They showed up on time. It goes down hill from here.....

They literally scratched my windows!!! First they tried to blame the dog, who is small, 17 years old, blind and deaf. When I pointed out scratches that were too high even for a young, energetic dog, they just looked at me. Finally, I showed them a massive amount of scratches at eye level, on a full pane door that I had just had installed....A BRAND NEW DOOR WITH BRAND NEW GLASS..... That's when they called the owner.

The owner showed up, looked at the damage and immediately started saying they didn't do it; I insisted they did. Had just one window been damaged, then perhaps who did it would have been questionable, but many windows were scratched and in particular the brand new one was very damaged, with the same kind of scratch markings, so it clearly pointed to them as inadvertently causing that damage. We went back and forth about it several times; the conversation was calm and rational. He asked me what I wanted to settle this and I said I wanted recompensed for the door so I could replace the glass or the door, (which ever was cheaper). The other scratched windows I'd let slide as they scratches were low and not that noticable. (The scratches on the new door were all at eye level)

At that point, he said he was calling the police. I didn't think I heard him correctly, so I asked him again....and he repeated that he was going to call the police. I looked at him in disbelief and asked him why. (wouldn't you have???) He said he was filing a report with the police since we disagreed on what happened. I told him that this was their damage and what did the police have to do with it, to which again he replied that he was calling the police. I stared at him in disbelief; had he said he was calling his insurance company, I would have understood and appreciated it, but he was going to call the police!!!!

I told him, "Fine, call them." I I literally escorted him to the door and told him to 'get out'. I was calm and rational; I was in a complete state of shock. They damaged my property and they are calling the police! My head was spinning. This was a simple customer service issue, that his people created and he was shifting the blame to me as if I was the crooked one. Did he think this form of intimidation was going to scare me into changing my claim?

Well, folks, he did, indeed, call the police~~HE CALLED THE POLICE..... he literally called the police, who showed up to take a report. Even the officer was shaking his head. When I asked him why the police were involved, he said he didn't know, that he was just doing his job and getting both sides of the story. He took the report, I apologized for wasting his time and public resources, still not fully understanding what had just transpired. His best guess was that the owner would try to take it to court, saying I defrauded them by not paying the bill which was:
1. never presented
2. nor was the job completed and
3. they damaged my property.

I'd include pictures if there was a way....

My thoughts.......the owner clearly knew they had damaged the glass and was trying to deflect and shift the focus back on to me so I would back down.

Crooked, crooked, crooked. What ever happened to integrity??? I am so disappointed in such behavior....and a week before Christmas, too!

Very unhappy, it's unfortunate. I had an appointment, no one showed up until 30 minutes after, they had back to back jobs( i don't blame the cleaners, the managers i do for not communicating). I called and left a message and didn't receive a call back. I apologized to the ladies that called and i said i had to get back to work, my appointment was 30 minutes ago. I decided to call back 5 hours later since i didn't get a call back. The owner/manager hung up on me, i called back and asked why he did that and had to be rude. He told me they weren't the right company for me. He's right, they are not. I am a very good customer and client but I don't want a company being disrespectful.

The service was very good. Crew arrived on time, were professional and polite. My problem is with the pricing. You posted this service as a "big deal" for $120. I purchased it. The very next week (before the crew even came out to my house) you posted the very same service for $99! When I contacted Angies List they told me that I could cancel the 120 amount and receive the service for 99. Since then they have responded that you would not agree to the service for the lesser amount because I had already purchased it at the greater amount. I think that this is extremely poor business practive on your part - and on the part of Angies List. I will not use your service again.

Amazing!!! I signed up for the deep cleaning. Four lovely folks showed up and one of the ladies concentrated on the floorboards. The work was done in a professional manner and done to perfection ,including the final decrotive splash with the cushions. I will have these folks come back here to help me.

Absolutely perfect! Love My Clean House did an amazing job on our windows and Juan and team were extremely courteous! We will definitely use again!

This maid service is mediocre at best. Very inconsistent and generally very slow to respond. I really enjoyed them initially but upon further examination of their cleanings, I noticed they were not doing as good as job as previous times. I responded to them multiple times to inform them about my disatisfaction, but nothing has been done. I'm tired of waiting and having to explain over and over again on what I need done or what my expectations are.

Your house cleaner, Asalia, on Fri. Sept. 2 was excellent. Next time i need your service I will definitely request her.She worked on her own because her assigned co-worker was out but Asalia (spelling?) was more than up to the task and did everything just as requested and went above and beyond with her courtesy and keen sense of how best to tackle every task. My house was cleaner than I have seen it in a long time. Thanks

Do not use this service.

Very unprofessional. The two ladies that came to clean talked the whole time whole time while "cleaning"

They did a very poor job and left about 1 hour before the 6 hours I purchased. (3 hours per person)

I reached out to the company the same day of service and they did not respond. With repeated attempts they continued to ignore the situation. I asked what they could do to resolve the issue and Juan simply said he would talk to the workers. I never heard back from Juan and was never offered for the workers to come back and fix the situation. When I emailed again for a refund, they responded very rudely.

Would not recommend them . Last week two ladies showed up to clean. They were working very slowly, checking the time every few minutes. And then would tell us we only have a few more mins, until we leave. Barely spoke English. In 3 hours, they barely cleaned our house and did not even listen to us. Very Rude! Plenty of other companies out there.

I've been using Love My Clean House for their carpet cleaning services for about 2 years now. I think this crew is pretty awesome and couldn't imagine using anyone else!!! Thank you for your awesomeness!

This company is very bad and unprofessional. Every time they cleaned, my wife found places they missed. Then they dropped us off of the cleaning schedule and we had to reschedule for days later. We had used them since Sept. 2015 when they dropped us off of the schedule. When I presented a poor review due to this, they sent an email saying that they did not want to clean our house anymore. Again, very bad and unprofessional and I would never recommend them.

I WOULD NOT USE THIS COMPANY. The only reason they are getting one star is because I can’t give zero stars or negative stars.

First, I scheduled my appointment online with them at 11:15, I did this because I needed to leave my house by 2 pm. I scheduled for a 5 hours cleaning which technically is a 2.5 hour cleaning with 2 people to equal 5 hours. They should’ve been done by 1:45 pm. When I got my confirmation email the day before, it said that they would be here by 12:00. So I called and spoke to a nasty girl on the phone. Very rude and condescending. I explained to her that my appointment was scheduled online for 11:15 and she said that the boss changed it to 12 because it was more convenient for them and they never bothered to call me to see if 12:00 was ok. They just changed it. So I asked her to have her boss call me. He did about 15 minutes later and told me that the girls were coming from Frisco and it would take them 55 minutes to get to me, so I told him that would be fine, but please call me next time and make sure it’s ok. I will change my other appointment to accommodate them. He also told me that in my emails, that it says the they have an hour before and an hour after my scheduled appointment to get here, so I said, so that means they could show up at 1 pm? He said no, they WILL be there at 12:00. Ok fine. So today I’m eating for them to show up and 12:10 comes and I call, the RUDE girl on the phone says, they have a window to get there, and I told her, no your boss said they WILL be there at 12:00, so she puts me on hold and calls the girls and then comes back and say, they are 7 minutes out. So that means they won’t be here until 12:20, 20 minutes late. I get off the phone with her and call the boss, he says, they have a window to get there and I reminded him that he said that they would be there on time at 12:00. He said that in my emails that it stated there is a window time frame. So I go back to all 4 of my emails that they sent and read them all back to him and there is NO time frame. They boss told me he was going to cancel my appointment and hung up on me. THEY DO NOT CARE TO ACCOMMODATE THEIR CLIENTS AND A LITTLE WHILE AGO I FOUND OUT FROM A FORMER CLIENT THAT THEY DONT CLEAN WELL ANYWAY. SAVE YOUR MONEY.

DO NOT HIRE THEM. YOU WILL BE DISAPPOINTED.

Love My Clean House is a very professional and amazing company. The team they sent to clean my home in McKinney has my home looking and smelling brand new. I would recommend everyone use their services.

Pastor T.S Biddle

Unsatisfactory service. Paid for 4 hours of cleaning, 2 people, got hear a little late but only worked 3 hours. Think maybe I ended up paying for their lateness? House cleaning was just basic at the best, left windows and blinds all in disarray as if that would be fine...I guess up to me to straighten them out. Many things left in a disordered condition. Would not plan on using this service again.

I have been using LMCH for years for my home and business office. Their staff has always provided consistent services. These ladies are always delightful!

First time using this company and I was very impressed. This was a difficult clean after a major remodel and there was dust literally everywhere. They brought in extra help after they saw how much there was to clean and there was literally not a speck of dust left when they were done. Dust was on the walls, cabinets, shelves, baseboards, all over everywhere and they cleaned it all. I would highly recommend them to anybody.