Reviews of local pros in McKinney, Texas

We recently signed up to build a house in the Painted Tree development in McKinney. We started exploring various options around the middle of 2025 – different areas, builders and home styles. We currently live in Ohio, so we had to perform these evaluations during our visits to Dallas to visit family. It was during one such visit that we met Brittanie and started exploring different Coventry home plans to see which ones met our needs. Brittanie was very helpful in answering questions we had and making suggestions that would help our decision process. She sent us to several completed spec homes to see the plans, options and features firsthand. Sometimes, these homes were in other communities but available for us to see which gave us an excellent idea of the home plans that we would like. She was in touch with us even after we returned to Ohio and kept us updated on the Coventry building activities, availability, latest promotions, etc. She would respond to my questions usually within a couple of minutes and if she did not know the answers, she would get them from the people who would know the answer, no fluff or making up answers on the go. When we were ready, she explained the process of making an offer and made it very easy. She kept us updated on the progress and counter offers and giving input on updates / options that suit our needs. So, here we are, looking forward to our new home which will be ready later this year.
Moving to a new state leaving behind your established life and nice home is stressful but Brittanie ensured that deciding on the house we want to build was easy. During our search we interacted with sales people from other builders too but Brittanie and Coventry Homes plans made us go with them. Even after the offer was accepted, she has been in touch to provide any information we request and answer questions. We recommend Brittanie without any reservations.

Here's the revised review:

After an exhaustive search that took us through over 25 homes at Painted Tree and visits to more than 7 different builders, we can say without a shadow of a doubt that choosing Coventry Homes was the best decision we ever made. From the very first moment we walked through the door, Brittanie McDonald set herself apart from everyone else we encountered throughout this entire journey. While other builders had us feeling like just another transaction, Brittanie made us feel like family. Her warmth, patience, and genuine enthusiasm for helping us find the right home was something we had never experienced before in any sales environment, real estate or otherwise.

We were thorough buyers. We asked every question imaginable, visited multiple times, and took our time making one of the biggest decisions of our lives. Not once did Brittanie make us feel rushed or pressured. She answered every question with honesty, went above and beyond to walk us through every detail, and truly listened to what we were looking for. Her customer service is simply in a league of its own and made what could have been an overwhelming process feel exciting and joyful from start to finish.

Thanks to Brittanie's guidance and dedication, we found and purchased our perfect home and we could not be more in love with it. We are beyond grateful that we walked into that model home and met her. If you are considering Coventry Homes at Painted Tree, do yourself a favor and ask for Brittanie McDonald specifically. She is a true gem and Coventry Homes is lucky to have her on their team. Thank you Brittanie for helping make our dream a reality!

I should have never trusted coventry. There were lot of pending items that were promised to be completed once closed. I am following up from 2.5 months without any resolution. Warranty is a joke. They never cared to respond. Build quality is not that great. I thought coventry is a know for its quality craftsmanship but I was wrong. Its not any great than a starter builder. I wish I had an option to backout anyways it’s too late. Definitely not worth the price and we should have chosen other builders in the community.

Edit: I have reached and emailed and waiting for response.

Deeply Disappointed – Poor Quality, No Accountability, and Lost $44,928.50

I’m writing this review to let future homebuyers: working with Coventry Homes has been the most frustrating and financially painful experience of my life. I lost $44,928.50 in deposits due to their poor construction quality, unprofessional conduct, and non-existent customer service — and I strongly urge others to think twice before signing a contract with them.

In July 2024, I signed a contract for a home at 4101 Attwater Street in the Painted Tree community. I trusted their design center and selected Bilco Phoenix White brick with white mortar based on samples and manufacturer images. What was actually installed on my home was completely different — the brick had heavy gray blotches and patchy discoloration, and the mortar was uneven and mismatched in color. It looked nothing like what was promised and gave the home an unfinished, careless appearance.

When I raised concerns, I was met with silence and deflection. There was no proper escalation process, no construction management to talk to, and no accountability. All communication went through a sales rep who was often unresponsive or dismissive. I submitted clear photo evidence and even pointed to nearby homes with the correct brick for comparison — still, Coventry refused to take any responsibility, stating the work was "within standards."

After weeks of trying to get a resolution, I was pressured to cancel the contract. Coventry kept every penny of my earnest money and design center deposits — a total loss of $44,928.50. They have since relisted the same house with the same defective brick and mortar, pretending nothing is wrong.

This is not just a construction issue — it’s a complete breakdown of ethics, customer service, and professionalism. Coventry Homes gave me no path to resolution, no consideration for the amount of money lost, and absolutely no accountability for their actions.

If you’re considering Coventry Homes, document everything in writing, don’t rely on verbal assurances, and understand that once you sign, your leverage is gone. They will not stand behind their promises or correct their mistakes.

I regret ever trusting Coventry Homes and hope this honest account helps other buyers avoid the same loss and stress.

No call no show

Tree trimmer I had for a few years is now out of business. Received three quotes. One was totally unreasonable, quoted me over the phone and was triple the price of what I eventually paid. The second made two appointments to come out and give me a quote. They never showed for either and ghosted me via text after the second time.

Hernandez and Sons was the only service willing to come out for the quote which was more in line with what I had paid the prior year. I got to know Isaac Hernandez and knew immediately he was the guy. Took lot's of notes and calculations before quoting me.

They showed up on-time and did a beautiful job. Isaac was very concerned with my opinion and wanted to make sure we were happy. They are reasonable, but more important. they do what they say they are going to do. We are VERY HAPPY! Thanks Isaac and crew!

I've been using Mosquito Squad for well over a year now and they have been amazing since day one. They work well with my schedule to allow me to get the dogs inside, when I noticed other pesky critters I reached out to them and they got me taken care. They aren't just a Mosquito company which I absolutely love. Lance is very kind, professional and takes great care of our issues.

Have been using Mosquito Squad for several years now. I have a particularly lush yard -- lots of plants and foliage including water features. Since Mosquito Squad has been treating our garden, we have never had an issue with mosquitos whatsoever...in addition, the team notifies you in advance of their arrival and also of their departure. They are always dependable and on time. Well done...happy customer.

Update: Darius did a great job today! Thanks very much!!!

Louis and Lance were great - very friendly with attention to details! Will definitely use them again!

Our technician, Louis Gilbert is amazing! When I see him get out of the truck, I don't have to worry about my lawn getting the best treatment. He is so friendly and always happy to help!

Dalton did a fantastic job and excellent communication keeping me posted on his arrival!

Dalton did a great job today. We love this service it is great hanging out on the patio by the pool in the evenings a not getting attacked by mosquitoes. We have used for several years now and I recommend it to anyone that enjoys the outdoors without having to worry about mosquitoes.

Mosquito Squad is the best. We had lots of mosquitos, to the point being out midday meant you had the chance of a bite. That has completely changed. Even at dusk a bite is a rarity. Dalton does a great job and is very through. I highly recommend their services.

Lance did a great job as always treating our yard. I previously had another large company treat on a yearly plan and they never got rid of the mosquitos. Mosquito Squad definitely makes a huge difference and we are able to enjoy the pool and backyard without being eaten alive.

I like that the techician sends me a text just before he arrives and when he has completed the treatment. I replied with a specific request about not spraying the windows because I had just washed them. He replied politely letting me know he would do as requested. I really appreciated that confirmation. They are always on time, professional, and efficient. I recommend them. Today, they were helped us rid our yard of some new "friends" - cicada killers!

They always show up on time spray my yard. They do a great job never have problems with mosquitoes. I’ve been using them for three years now.

Brandon was our technician today. Our pool service changed our schedule and arrived when Brandon arrived. Brandon sprayed our front yard, and waited for our pool service to leave before spraying the back. I truly appreciate his patience.

I have been using these guys since last 3 years. Primarily for mosquito but this year I have signed up for Rodent control.

Technician LANCE came and I spoke to him about his plan of attack. The confidence I see in his explanation convinced me.
He is awesome

We had a great experience with Mosquito Squad. They scheduled within 24 hours and saved the day for our outdoor event. Louis was friendly and on time. Good communication and walked
Is through what he was going to do. And we had an enjoyable night OUTSIDE! Thank y’all so much!

Went above and beyond to take care of 2 issues I was having with wasps and springtails. Lance took his time and also explained in detail what the plan was. Very knowledgeable and great communication.

October 2024 - I continue to use this service and wouldn’t be able to enjoy my beautiful
yard without their mosquito spraying. Lance did a terrific job this week and Ian did a great job 3 weeks ago too!

August 2023 - Jaden did a great job and I can’t enjoy the great outdoors without this service!

Nov 2023 - Trey did an excellent job and explained what he was going to do for me. I’ve used this service for several years now and I don’t plan on changing.

May 2022 - Louis showed up on time, treated my entire yard and did a super job!
I using them let spring 2021 and have been very pleased with their service , product and guarantee. I can now sit outside on my large lot with trees, a creek , a pool and ponds and NOT get eaten alive by mosquitoes. JAMES. did an amazing job the first and last visit but the other techs in between were very very good too!! All of their technicians have done a super job and John was our recent tech in September- great service!

June 11,2022 - I just had Jose treat my yard and he did a super job once again. Thanks for showing up on time & spraying thoroughly.
Amy W
June 20 - Louis sprayed on the 3-week schedule very thoroughly. I can also say, once again, that this company will retreat anytime between the 3-week intervals if I get bit by mosquitoes!
Thank you, Louis & Mosquito Squad, Amy W

June 27,2022 Lance Bennett cane out to retreat and took the time to ask me where the problem areas were in this big yard and then thoroughly treated all the areas. He is a hard worker and very thorough too!
July 12, 2022 Lance Bennett did the regular treatment and is always professional and thorough. Thank you Lance and thank you Mosquito Squad!
August 3, 2022 - Jose the technician did a great job treating my big yard. Without this service, we couldn’t enjoy our yard at all due to the creek & water features.

Sept 2022 - Jose Maymi did a super job and I couldn’t enjoy my beautiful back and front yards without this service!
Oct 2022 -Lance did an extremely thorough job which allows us to use our beautiful yard without getting eaten up by mosquitoes. Thank you Mosquito Squad.