Solterra by CastleRock Communities

I left a 5 star review after closing.

This is a disappointing turn of events but this is a warranted change in this review. The wine cooler/fridge was not secured properly in my 700k+ home. This was brought to the attention of my castlerock agent the day of closing 3/30/2026 as of 4/10/2026 it has not been addressed and there was no effort made to correct it. I ultimately had to call their number reach a different agent and request her assistance. Similarly this new home was missing its fridge when we did the walk through but placed before closing. The ice was left on in the fridge but the power was cut after closing. This left a large puddle of melted ice on the wood flooring right in front of my fridge. I was given a warranty number to call to get this addressed. If this is how we treat paying customers who likely bought one of the most expensive homes in this community, what sort of care will you receive?

As a small business owner it really pains me to leave a negative review but as a business owner myself, I know how important reviews are when customers are making a decision of who to do business with.

—————prior 5 star review left ——————

Cristy Simpson was the agent I worked with. She was helpful and prompt. We saw the home in March and closed on 3/30. CastleRock seems to be fair in their dealings but I have not moved in and cannot comment on quality yet. Home is beautiful and their process was all mostly good.

Interlinc, their internal bank was honestly a huge waste of time. They connected me with Caltex broker Joshua Wilson who made this purchase possible with my timeline.

Very happy with our purchase from Jerilyn, really nice home in great neighborhood.

The absolute worst builders to work with. We had the worst experience trying to buy a house with this builder and would never recommend them to anyone. After doing research I see just how horrible their reviews are and now I know why. The lenders are the absolute worst and advised us to do things I later found out were huge issues. I was told by one of their loan officers that it was best to quit my current job and find one that was compliant with their requirements. I did just that because I was told “it’s fine, even if you make your current job give you a w2 for 3 weeks. As long as it states that then you are fine and we don’t check up on you after”. Me being the naive and unknowledgeable on the home buying process, I went with whatever was said so that my husband and I could close on our home. Later we were told by the president of Castlerock Communities that the bank never planned to work with us and we were basically strung along in hopes we would back out of the deal so they could keep our earnest money. We are newlyweds and saved up to place that money down. Our mistake for ever trusting this company. Instead of just denying us and letting us search for a house we could afford, they knew they could get some money out of us and that’s exactly what they did. After this HORRIBLE experience with them. We just closed on our first home in a beautiful neighborhood in Rockwall with the best lender and realtor in the DFW metroplex. They made the process so easy and completely redeemed the home buying process for us. Funny how castlerock and their preferred lender said it was us that was the issue and no bank would work with us. But this seemed to prove wrong once we went with individuals who cared about their clients and focused on getting them into houses they liked rather than getting whatever money they could. They strung us along for months and say I lied about a job offer. I provided them with a letter that was given to me for an opportunity I got and was going to take so that I could satisfy underwriting. How stupid I was because they claimed it was not real and I was left to blame for the entire situation. I was very upset that anyone would accuse me of forging a letter. Especially since I would never do this in the position I am in (I’m a nurse and health science professional) . I then scrambled for whatever job opportunity I could get and had to be very careful who I went with considering the last issue. This was exhausting and I was stupid to ever have listened to this company. Do yourself the biggest favor and do NOT go with Castle rock communities or the lenders they have. Lucky for us we had an amazing realtor and lender we had originally wanted to work with that got us the house of our dreams. Only reason we changed lenders is because they offer all these incentives you can only get with THEIR lenders. I will be making sure I share this experience with anyone and everyone! Hope that money was worth it for them to keep. Had they just refunded the money because the mess was the result of their lenders and zero communication, then we would have just respectfully parted ways. Their lender Heather went as far as telling our sales consultant that she didn’t wanna deal with us so to go through the sales consultant for everything loan related. Really? So unprofessional. Overall 0/10 experience. Thank God we ended up happy in the end, but this builder was atrocious.