Plumbing reviews in Mesquite, Texas

Would give less than 1 star if it were an option. They charge $59 to drive to your house. They call this an "evaluation" fee but nothing is evaluated. They go to their truck and return with additional pricing. The additional pricing is the cost of having the actual evaluation performed and is $500. This company is totally shady and is not one I would recommend. I just spent $59 to have a 4 minute conversation and got no answers. When I called the corporate office, Amy was rude and no help. Find ANY other company to work with.
Update 5.23.2023
I think the disconnect may be in the definition of "evaluation". I provided the plumber with as much detail as possible regarding the leak. It's in the primary bath shower, it has been happening for X amount of time, the water is visible here and here after we shower, etc. After providing the details I expected the plumber to visually inspect the shower and then make recommendations as to the tests available and how to move forward. The plumber did nothing, nothing. He didn't say much and had no recommendations. He asked ME which tests I would like run. How would I know?? Isn't that what the so called "evaluation" is for? I asked him to provide a professional recommendation regarding the testing. His response: "Well, if you knew where the leak was, I could tell you more." If I knew where the leak was I would not hire a leak detection company. I stick to my original review ... the $59 is for them to drive to your house. Speechless.

I had used Flow Plumbing (Metroplex Leak.....) for a major foundation water leak in Feb of 2011 and were very pleased with their work. The next time we needed a plumber was July 2012 and in our mind the only one to call was Flow Plumbing. It did take a couple of business days to be able to come out as they were booked but they were worth the wait. Their price was fair, were very professional, speedy, and fixed the problem the first time. I would highly recommend them the next time you need a plumber.

Flow Plumbing is excellent with customer service and communication! Toni in the office is fantastic and super friendly! As a business owner- our facility had two slab leaks in a matter of a week... Flow made this a painless process and their bids came in tremendously lower than other plumbing companies!
I recommend! 5 stars!

I noticed an area of my hard wood floors that had cupped. I was told by a hardwood floor specialist that it was imperative that I have a good plumber check to ensure I had no leaks in my house especially in the foundation. Since not all plumbers perform an extensive leak evaluation, I asked for a recommendation. I was referred to Flow Plumbing. I called them immediately and James had someone come to my home that very day! I was thrilled with their service. I greatly appreciated the fact that the technicians explained each and every step to me and that they were courteous and efficient. While I am happy that no leaks were detected, i also am happy and comforted to know that I have a trusted plumbing service to turn to in the future!

The good news. The bad news. The worst news.

I'll start with ....

Bad news: They have a very dishonest plumber named John working for them. Last year, we had this company come and do some work at our house. He spent all day at the house basically doing nothing and charged us $1000 and he wanted to come back the next day to do "more work" and charge us more money. The funny thing is, he never figured out what was wrong.

(We ended up hiring a different company and they did a wonderful job!)

The good news: They have excellent customer service representatives answering their calls and scheduling appointments. The two women I talked to were absolutely wonderful and extremely helpful.

Prior to my encounter with John, I met another plumber named Dwayne, who was very professional and did his job in a timely manner. No fuss, no frills. Just get in and get out. I didn't think anything bad about the company. So why not make a follow up appointment right?

Wrong....!!!

The worst news: So after my experience with John, I tried to reach out to Flow Plumbing (several times) to try to talk to them about what happened. Nothing happened. No call back. Nothing. All I heard were the sounds of crickets!

I'm actually glad this happened because if it didn't, we wouldn't have found the company that we hired and loved! I guess things happen for a reason.

This company was referred by my neighbor who also used and loved them. I called to discuss some water pooling in front of my house and they were very honest about the type of testing they would need to identify the area leaking (this is the $200ish price people are complaining about). Within an hour, they identified the leak and the very next morning they were onsite, and on time, to make the fix. I believe it was a fair price and they answered all my questions along the way. The office was responsive and helpful as well.

Everyone starting with the initial phone call and ending with the repair work and technicians was very professional, and great. As the work progressed, the wonderful technician explained what he (they) were doing and the purpose of the way the work was being done. I tend to ask a lot of questions and they were very personable but professional and answered ALL my questions. Therefore, I totally understood and understand what they did and why it was done as they did the required work. They take complete pride in their work but most importantly in the outcome of their work for their clients. I would definitely use them again and without hesitation.

The worst experience ever. Can't believe they are still in business we were ripped off 9 years ago it took them 9 days to dig and repair a broken pipe
We didn't get a master plumber we found out later. The journeyman sat in his truck almost the entire time in a young guy that looked to be about 18 did all the digging. We paid almost $10,000
.. if you need a major job I suggest you get a second opinion.

Review edit: We understood that the first hour was an evaluation and then repairs were to start. Why $325 for evaluation when others are $59? We did have outside leak. We had dug and could see where the leak was coming from. We were told that he didn't know exactly where the leak was coming from and told us it could be in the slab or under the slab under the front room floor. He put an orange flag where we had seen the leak. Another company was called leak was identified and repairs started with 15 minutes. The leak was a few inches back from the edge of the house no where close to where Flow had said. It was repaired that afternoon.

I.understand that they have to get paid to come out, but he didn't even locate the exact location of the leak. Then to be told they couldn't fix it for a whole week. It took about 15 minutes and another 15-20 in the truck and that was $325. I'll never use this company y again.

DO NOT USE THIS COMPANY.
We scheduled an appointment to have a shower leak located and assessed. We received an email quoting $59 assessment fee. When the workers arrived, (one who appeared to be stoned or drunk) they stood staring at our shower. They ran no tests, and never even so much as turned anything on. After about three minutes, they went back to the truck to get "some stuff, and pricing." The one worker who was NOT under the influence, returned to say it would be $400 per hour for them to run tests. This was never mentioned in the email quote we received. When we presented the evidence of the quote we were told that $59 was only an "evaluation fee". How you can accurately evaluate anything without performing any actual work is beyond me. Perhaps Flow Plumbing employees psychic plumbers? Regardless, this entire organization are absolute crooks. DO NOT waste your time or money.

Great work! Always thorough and honest. Will use again. You should too.

I have used this plumber many times. I found them because a friend of mine referred me to a very prominent plumber for repairing a slab leak, and that plumber used Flow to consult with for the repairs. I ended up going directly with Flow as it made more sense not to have someone in the middle who doesn't know what they are doing, and the other company had an answering service, so it was a headache to talk to anyone. I blindly went into it with them, and they were perfect. My problem has been fixed, and there have been no issues since. It has saved me a lot of headaches from having to dig into our new wood floors. I have since used them many other times, including flushing my tankless heater, installing a cut-off valve on my tankless heater, and addressing other maintenance issues. They are so easy to work with and do what they say they are going to do. I've had no surprises with them.

Major under slab repair and tub replacement. Their service was extremely efficient, thorough and very professional. Especially, Dylan and Erick were great to work with. We would gladly recommend Flow Plumbing.

The guys at Flow Plumbing did a great job repairing our water heater. They were super fast, extremely professional and the price was fair. I highly recommend Flow Plumbing!

The experience with flow plumbing was very simply easy and low stress. They came out really quickly, gave me a quick quote really worked with me and what i needed Joe and his partner were really professional and kind. Finished the work up to its entirety (no short cuts or short changes).

Wayne is excellent to work with. He ensures the customer understands all the options available to them to meet their needs. Wayne is knowledgeable and takes the time to educate the customer. He and his team are professional, efficient, and demonstrates a focus on attention to detail in their work.

Great work

Fast and quality work.

Don the best in the biz.

Fixed problem quickly and charged a reasonable price. Quite pleased.

Was there on time and did a great job and it was a very reasonable price.
I would recommend using him to anyone who’s asked for a Plumber and I will be using him n the future.