Reviews of local pros in Pflugerville, Texas

Keith and his team at SERVPRO have always been reliable and trustworthy. From beginning to end, communication is great and their work ethic is incredible!

Jennifer was awesome and a great help!

Awesome Team! They walk you through the process from start to finish.

Bryan and his team are first class and they are first call for restoration work.

Excellent response time, professional and knowledgeable. Thank you Shane Green for consistently helping me and everyone I send your way!

Give them a call with any restoration needs! Shane Green is a wealth of knowledge and experience.

Excellent service and professionalism from Hector and Geo definitely recommend for any emergencies you may have

Excellent work!!! Jen Forgey is very professional and knowledgeable! Thanks for helping me. Very responsive.

Shane and his team are awesome and easy to work with. They are experienced and care about their customers. Thank you !

I've dealt with a number of restoration companies and this ServPro stands out. Professional, responsive and personable are words that describe them well!

Jennifer did a great job. She has phenomenal customer service skills!

Really responsive team! They kept me updated with their status and the team was very patient to listen to the problems. Great service overall!

Jen w/ Servpro has been just a delightful person to deal with. Always on time, detailed oriented and available to us!

Jenn came to my parents house to give a quote and she was so amazingly helpful and professional! My parents are retired and it’s hard to find people to help with their house that I trust. I highly recommend!!

To call their restoration of my damaged home a Debacle is being too kind. If there is something that can be messed up, they will do it. The people who are supposed to be in charge of my home repair _literally_ have no idea what they are doing. I've been told the baseboards were going to be installed. Only problem? Home was still missing *walls.* I was told the painting was completed. Nope. Walls still missing. I was told on 5 separate occassions that the painting had been completed when entire rooms still hadn't been touched. Emails asking for updates go ignored. Emails asking for timelines go ignored. Emails pointing out that work isn't being done correctly go ignored. A month into a project that should have taken two weeks and they still have no idea what they're doing or when they'll be done and aren't even managing to respond to emails. They definitely sent multiple bills for "work completed" that hadn't been done, that was one thing they stayed on top of!

UPDATE: Response to the Company's Response

Thank you for providing a perfect example of what I have been complaining about with the company's abysmal communication and keeping track of this project. You have been communicating with *me* this entire time, not my husband. My niece was barely involved for a few days while I was recovering from surgery. My husband was barely involved for a few days as *he is deployed and not even home* for most of this project. You have NOT been communicating with my husband this entire time. I am the one that has been sending 99% of all communications and I have all of the emails, text messages, and my husband as a witness of the complaints I have presented in my review. I haven't even listed half of the items that have been mismanaged but your response of not getting even the person you are talking to correct is another welcome example of what I have been saying.

I really appreciate working with Jennifer Forgey on the construction cleanup because of her tenacious customer care! She is friendly, outgoing, knowledgeable and assertive.

Jen is a great, skilled representative with compassion, willingness to move things quickly, and always friendly. Highly recommend her and ServPro in Georgetown

Amazing prompt service! Jen - Thank you so much. Highly recommended.

I had a water leak within our warehouse. I called ServPro and was put in contact with Jennifer Forgey. She arrived onsite within couple of hours and provided options to resolve the problem. Very helpful, informative and resourceful with solutions. Thanks again.

ServPro has been great every step of the way with our floor mitigation and then demo. Hector just finished up our laundry room, and was very kind. He has a great eye for detail.

Jen Forgey at SERVPRO of Georgetown is a must-have contact in your emergency support Rolodex! She’s detailed, knowledgeable, and a true lifesaver when it comes to handling commercial disasters like water, fire, mold, or biohazards. Whether it’s a major incident or just advice, Jen is the one to call. Highly recommend!