Home Builder reviews in Plano, Texas

Pro Serve Plumbing had the opportunity to provide new construction plumbing services for a townhome community for CB Jeni. The experience was a positive one from start to finish. All of their team members exhibited professionalism, effective communication, and an overall positive experience throughout the project. Would work with them again on any project.

Horrible quality

1% commission for realtor agent, no agent want to show this house.

Really not worth it. "Luxury" townhome construction leaves much to be desired.

Clayton is a fantastic communicator and problem solver would highly recommend!

Great Company! We always look forward to seeing new ideas, floor plans, and designs when moving customers into CB Jeni Homes!

Worst homebuilding experience of my life. Several construction issues at move-in including a leaky roof, uninstalled closet rods laying on the floor, plumbing problem they had to cut into the wall to fix, missed painting, irrigation not working, etc etc. I would not do this again.

Wish I had her. Our experience was awful. they cut corners at every opportunity. We had 3 different "builders" and they must have been blind to miss so may items that had to be done after the house was supposedly finished. Shabby workmanship all around. This company talks a good game; but everyone is watching their bottom line, not your house. Anyone else must be better

Extremely unprofessional and unresponsive. We had a meeting with the sales manager Diamond Richardson, but she didn’t show up for the meeting and neither did she get in touch or reschedule. Haven’t heard from her since. You won’t be able to sell anything if your staff keeps turning away genuine buyers like this! Absolutely disappointed because the homes looked gorgeous.

They did a wonderful job in building my new home.Quality,timeliness and keeping you informed - they did all this perfectly well.I couldn't have asked for a better homebuying experience.

If Toni Petty is going to be your Community Manager,rest assured you are in very good hands.She is one of the smartest and dedicated workers that I have ever come across.She s on top of everything right from Pre Sales to Post Closing.

Thank You Bruno,Toni,Don,Oscar & CB Jeni !

Northlake, TX CBJeni Homeowner: I would highly recommend NOT purchasing or building with CBJENI. I am coming up on my one year warranty and throughout the past year and during the building process it has been nothing but nightmares, lack of communication, several construction managers and denials regarding the quality of construction. Countless warranty claims have been denied and deemed as cosmetic when they can result in structural damages in the long run and CBJeni has not owned anything. I have even had to pull my HOA in. When the warranties have been fixed, it takes numerous attempts and is never fixed properly. It is almost like they do not want to be associated with how poorly build their townhomes are. I am happy to provide more detailed information and if you are considered building a CBJeni home, please feel free to contact me and DM! Wish someone would have told me what I have now learned!

I bought a townhouse from CB Jeni and had a very poor experience all across the process. Now I am living in the house for 2 months and they couldn’t yet resolve basic issues like registering the address with USPS or concluding the infrastructure for the internet providers deliver service. If you want to buy a house from them, please be aware you will receive a poor service and have to spend a lot of time with follow ups...

Melanie Davis (Sales manager) from (City Point / North Richland Hills) provided a stellar client experience. I just have too many good things to say. Melanie was incredibly kind, patient, helpful, informative with us throughout the process. As first time homebuyers we had several doubts and queries and she made everything seem effortless. Her availability, transparency, communication, and understanding the process exceeded all my expectations. I can’t thank her enough.
Highly recommend 🙌🏻

We are a resident of a community that got hit with the winter storm and power outage in Garland, TX in Feb. 2021. Our tankless water heater leaked un-related to the winter storm. We submitted a warranty ticket with the developer and was told the repairs/replacement is not covered under warranty. We resided here approx. 7 months at that time so figured it would be covered if less than a year. We refused to pay $2k to replace a brand new water heater as we were told to do by the Construction Manager. A certified plumber was never sent to assess the issue and determine the cause of deficiency. We emailed the President of the firm in hopes of getting it resolved. A Community Warranty Manager was sent to look at the unit only to tell us the same that it will not be covered under warranty. We are still without hot water since Feb. and it is very disappointing as new homebuyers to experience such bad customer service from a builder that we trusted & invested in. We will never buy another home from CB Jeni.

Buyer beware. Poor quality. All they care about is quantity over quality.
They rushed the process and now I am having to deal with the consequences. I have given them over TWO MONTHS to get things fixed and yet here I am dealing with a lot of the same things. They will try and blame it on material shortages, when it reality there was never any quality control to begin with. It is not a matter of material shortages but it is a matter of things not being done right the first time. They are cheap, they hire cheap contractors and it is so apparent it’s honestly appalling. The way I am being treated and talked to as a home buyer by management and by the sales manager is very disheartening. They will treat you like a child and make you look like the bad guy when in reality all I want it for these things to be fixed and to feel valued as a home buyer. I have tried to be patient with everyone. My home honestly looks terrible. The home lacks in quality as I have mentioned a few times. There are so many defects I don’t even know where to begin it makes my head spin trying to talk to them about it. If you care about quality and defects bother you DO NOT BUILD HERE. Make sure to ask if your floor plan being built is a prototype for the community! I was told by Melanie and by Grant that my unit was a prototype/guinea pig, which is why I did not get an island in my floor plan. They didn’t bother telling me this though until after I signed my contract. Of course Melanie denies ever telling me this even though I have people to back me up on this. Melanie was super pleasant to work with throughout the whole process until you get stressed and then she will rudely ask you not to worry about things that never get fixed anyways. She acts greater than thee and made me feel bad about talking to her about things that bothered me. My recommendation is to proceed with caution and call them out PRIOR TO CLOSING AS THEY WILL HAND IT OVER TO YOU HALF DONE AND THINK THEY CAN GET AWAY WITH IT. They ask you not to worry and to not bother them about things during the building process but yet this is the standard and quality that is acceptable to them which is absolutely unacceptable. When you ask for someone at corporate to reach out, no one HELPFUL ever does. When you try to call corporate the phone number doesn’t work! So best of luck to anyone who builds here! It’s very disheartening to see this is how they treat their paying clients.

CB Jeni is a great and reliable builder. The quality control was top notch and they were very accomodating on every little thing we found. They also didn't try to play games and distract our home inspector. In fact, the CB Jeni agent left us and the inspector alone to do the inspections. I would definitely recommend CB Jeni. I also would like to make a special mention to our agent from CB Jeni, Toni Petty. She has been just wonderful in every way we could imagine. She was very friendly and knowledgeable and very easy to get in contact with. We have learned so much from her about buying and owning a home. And she gave very good advises on design center choices as well. We definitely had a great experience as home buyers.

I would give negative stars if I could. I paid my earnest money and began the process of building a home with CB Jeni in June 2017. I was told that if anything fell through, I'd be able to get my money back. They said the home wouldn't ready until March, which was perfect for my timeline. A few months later, I found out that the home would be ready in December. They tried to force me to close in December but I was able to push it to the beginning of January 2018 (still too early).

I was working with one of their preferred lenders (Bank of Texas) who told me they locked in my rate in June. Two weeks before closing, they told me they were locking in my rate... which was now significantly higher than the original rate. They lied to me! I asked CB Jeni to give me more time and push back the closing date so that I could find a new lender. It was Christmas and I needed a little time to find a new lender so I could purchase the home because the new rate made the monthly payments unaffordable for me. CB Jeni refused to push back the closing date and immediately sent me documents to withdraw from the purchase of the home. I would not sign the documents but a week later received a letter in the mail saying that they would no longer allow me to purchase the home and I would not be able to get any of my earnest money or anything back.

Over the next few weeks, I was harassed with voicemails and emails from the Bank of Texas. It was the most horrific experience, especially since I had to move out of my apartment and had no where to live. I was absolutely devastated and it just added insult to injury to be attacked by both the lender and CB Jeni and on top of it, lose thousands of dollars.

Just three weeks after I had been scheduled to close, CB Jeni sold the home to another buyer. They obviously had someone ready to go and just wanted to get me out of the purchase and steal my money that I had paid in the beginning.

DO NOT buy a home from CB Jeni or do any business with them or their "preferred lenders", especially the Bank of Texas.

I am an experienced realtor in TX. Have worked with many builders over the years. CB Jeni and her sister company Normandy had been good builders to work with. Their build job quality, materials, design and workmanship had always been positively recognized by my clients. I also had very good experience with sales managers. Sales managers' jobs can be overwhelming at times but communities such Viridian in Arlington, Park Vista in Frisco, The Village at Twin Creeks had always been my favorite places to sell. I sometimes wondered how CB Jeni retain such wonderfully gifted sales managers for a long term. For example, Diamond Richardson at the Village at Twin Creek cared for my clients and their realtor with respect and kindness. Her joyful spirit was welcoming and helpful for me to build with her. Yolanda in Viridian Arlington also helped building for my client with such ease and from contract to close was a breeze. Amy at Park Vista also had a kind welcoming spirit that made a great impression for CB Jeni and my buyers are always waiting for an opportunity to build. Thank you Diamond for your kind heart to help my buyers. Thank you Yolanda and Amy for your kindness in helping my buyers. I would always go back to CB Jeni to build and buy with confidence.

I am a CB Jeni townhome owner in Flower Mound. I bought a home in January 2023 with them.
Ben Russell (Sales Manager) and Felipe Robledo (Construction Manager) made my home buying experience wonderful! Buying a house is a big decision. Ben was there for us the entire way up until my move-in and still there if I need anything. Felipe took over within a few weeks prior to my closing and made amazing things happen quickly. I had some minor issues after move-in. With just one text or call, he is there to fix it next day. I'm very happy with the overall quality and details of new home but I am also pleased how Ben and Felipe communicate with me. It made feel so comfortable to see how professional they are.
I strongly recommend buying a house with CB Jeni.

Do not buy from them! Scam is too positive of a term. Bought a new build from them. Should have known we’d have long term issues when they ignored the third party inspectors report we had done and they told us they took care of everything on it. Found out they addressed nothing on it as things in the house are failing and needing completely replaced. Unsafe electrical work, fire hazard because of improperly installed microwave. Hole in the wall that was never repaired, just had a board glued over it. AC done by amateurs, no return air anywhere on first floor, we’ve had to replace multiple parts entirely and it still doesn’t work correctly. Subfloor is broken upstairs leading to cracks in the grout and splitting tiles. Struggling garage door opener motor. Had to replace faucets already because they either used such cheap ones they expected them to break soon or they were damaged during install. Gutters leaking. Didn’t properly drop cables through the wall to the first floor so we can’t get proper wiring for the house without spending to cut into the walls and floor. Lights have the same issue as the faucets, way too many LEDs have been replaced, either cheap products expected to die or faulty wiring. Garage was unfinished. 2nd floor violently cracks when walking on it, not a settling issue, has been like this since move in. Much of the first floor wood was poorly done, not level or glued down. Chunks and chips out of the granite. Had to replace all the toilet internals because the toilets stopped working properly. Numerous door hinges are completely stripped, had to remove screws, fill with putty, rescrew. Shower door doesn’t close properly, misaligned when built. For a new build, this is in worse shape than many used homes. They took advantage of us because we were young and out of state, trusting their reporting and their word when they said they took care of everything from the inspectors report which was done during build. How they can get away with the dangerous electrical work and feel any sense of pride is beyond me. I’ve held off writing this review for a while but now that they’re done “helping” us, I had to warn others. DO NOT USE THEM AS BUILDERS.

Don't recommend buying from CB Jeni. Home less than 5 years old, have had multiple issues almost from day one. Multiple contractors who have come out to the house have commented on the poor work. Had an entire undermount sink collapse and the contractor recommended I reach out to the builder due to the poor quality adhesive used. Multiple leaks, circuit failures, cabinets falling apart, just much more maintenance than you would expect from a well built home. Even when I first moved in and tried to contact them when I was under warranty, they were extremely unresponsive.