Pinnacle Pools & Spas | Dallas

We had an… okay experience, but ended on a bad note. Mason was who helped us through the design. The city of Dallas took forever to get the permit approved but then they required revisions to what Pinnacle submitted in the plans. It took about two months for the permit process alone (not really Pinnacles fault, I suppose).

In the construction process, there was a time where they thought the square concrete stonework was acceptable. Attached is a picture. I had to argue with the project manager that it was poor planning and poor execution but eventually they agreed to make it right.

One complaint I can’t shake is that Mason told us during the sale that they like to give a “gift” at the end… in the mock up we were told maybe some cocoon chairs by the pool or something. Never got any type of “gift”.

In the end, everything was nice, but one thing I specifically asked during the sale was that is our sprinkler system going to be an issue and Mason said no, they deal with that all the time. Fast forward, the broke our sprinkler system in the excavation process (we didn’t learn this until the end). We told Mason and the project manager about it and they told us they would fix it, but it turns out they hired a vendor that they typically use for irrigation and then didn’t tell us that we would be footing the bill. Then told us the contract says they don’t pay for that. We were never given an estimate, never told verbally prior that we would be responsible when we raised the concern, etc. we were told the project manager failed to tell us of the estimate and that we would be required to pay.

Bad taste at the end having to foot an extra unexpected $1500 irrigation repair bill.

As I understand it, The Fox family came to North Texas from California to build pools, and they are excellent at it! Mason Fox, our salesperson and designer, is awesome! He is knowledgeable about the process and helped us understand every step along the way. He always responded to me in a timely fashion (usually within minutes), and he always helped us achieve exactly what we wanted. He has an excellent, “can do” attitude that makes working with him both fun and productive.

Mason and our project coordinator, Sean, competently answered every question we had and helped us build a stunning, custom pool that blends with our traditional home.

The subs were always friendly and professional.

We added a strong water jet so we can swim laps in our small-ish pool, and we love it! This allows us to swim laps in our smaller, recreational pool.

Although there was alot of rain during our building process that delayed things, Pinnacle managed to finish our pool in only 2.5 months!! Without the rain, we would have finished in under 2 months. I think that’s pretty remarkable.

Pinnacle Pools is a professional and enjoyable company with this to work. I can highly recommend them. We are thrilled with our new pool.

If you are looking to build a pool, deck and have paradise in your backyard, call Zach Jones with Pinnacle pools. We have never had a pool. Zach listened to our wants, helped us select materials, visit our backyard numerous times to make sure pool was in our desired locations, made changes and most importantly, stayed within our budget with options and suggestions.
Zach has become a friend. He checked on the pool construction numerous times per week, always available , responsive and so helpful.
In an industry plagued by unscrupulous individuals, it’s fantastic to find someone so reliable, involved and dedicated to customer satisfaction.