Reviews of local pros in Porter, Texas

We've been a maintenance customer for a couple of years now and couldn't be happier. We have mostly worked with either Justin or Sam, but have received exceptional service from everyone. When it was time for a new unit, Sam gave us multiple options and explained each one thoroughly. Once decided, MADD showed up on time, finished the install, cleaned properly and stayed to make sure unit was functioning properly. MADD even scheduled a follow-up visit to insure everything is running efficient. 5 star customer service. Thank you!

I called Madd Air, Kingwood on a Saturday around 11:30am stating my a/c wasn’t cooling. Was told Sam would be out between 2 and 5. He arrived at 2:30 and assessed the situation.We decided on total replacement and said they could be out on Monday morning. The crew arrived shortly after 7:30 and a/c replaced and cooling by 3pm. I would recommend MADD to anyone needing service!! They are fast and efficient. Sam gave several options and explained each one in detail and made the experience 100% better than expected. I have used their roofing service also and same great experience! Call MADD for great friendly fast service!!!

Such a wonderful experience with Madd Air. We had the privilege of working with Justin and the team (Turix and crew). Our old AC unit was 11 years old. We reached out to Madd Air in February and asked for a quote. Madd Air (Justin) gave us good, better, best and beyond options. When we made our decision in May, we were scheduled within 2 business days for the install. Madd Air was great with communication and the crew doing the install was courteous, knowledgeable, and did an amazing job! The crew removed pictures the day of the install as the attic opening in the hallway was tight. They took great care while working and put pictures back up when finished. You would not have known we had work done that day when they left the house. We received a follow up call next day to confirm all was working as expected. The day of the install, the business owner stopped by and took the time to make sure we understood the new thermostat and how all things worked. When I spend this much, I like to know exactly what I am getting and that was my experience with Madd Air! Thank you Justin, Charlie, and Turex!

Camilo provided highly exceptional customer service! He quickly diagnosed our issue. Then discussed all of our options staying within a reasonable budget and short timeframe. Finally, he ensured a complete and successful installation of our new attic unit. We will definitely ask for him again for future issues. We highly recommend Madd Air Heating and Cooling! Their staff is very professional and knowledgeable. During the heat of a Texas summer, they were prompt and responsive to make sure we were back to a cooler environment in no time!

Sam and his team diligently and efficiently took care of our AC needs. He gave us multiple options to choose from and didn’t apply any high pressure sales tactics. Sam was very thorough and took several calls answering the many questions we had about the new system options. Once we finally decided on a replacement we had the new unit installed within a day. Overall very happy with MADD Air and their team.

Misleading reply by madd-no resp until i posted review here after damages done & calls to them. Reimbur was for 2025 membership i canceled not for damages cause by poor service over 4k now. Buyer beware! Another problem with Madd service has revealed itself. Madd Air touted a Heme Halo Led light that purified the air. It was pricy so when I could afford their quote of 1200.00 I had them do it. I had been having odors and complained to Madd Air about it. I hoped the light was the answer was installed directly into the HVAC system by the same tech that had been coming to my home twice a year to inspect and clean as mentioned below.
I noticed the light was not on. I contacted the manf as it states under a 5 year warranty. The manuf advised I should first try to contact the installer. I did it was Madd Air. I got a rude response because I've honestly given them a bad review here & even implied I change my review. I called another company out to diagnose the light to cont. with the manf. Do you even have to guess? The light was not wired correctly see pic. It was not wired to instructions and was wired direct and to run constantly. This is explicitly a NO in the instructions even I can read. The tech with the other company stated that is why the light isn't working. This could very well void the warranty. To top it off as if there isnt enough ridiculously poor service I've received from Madd air...but when installed I asked the Madd Air Tech why the light was on all the time when the air wasn't and he said it was suppose to be that way. If you are looking for knowedgeable professional, reasonable HVAC service, I would say its NOT Madd' AIR. I was told they are using my review as a teaching moment. They are supposed to already know how to do what they advertise. This company not doing their job has cost me a lot of worry, financial burden and should not be allowed to do HVAC work if they do not know how to clean, diagnose and repair the systems or the Air purifier lights Reme Halo LED they claim to be able to install and service.Previous review below.....
I have been a regular customer of Madd Air for several years maby 10 or more have counted on Madd Air to do 2 inspections and cleans of my system a year for now 2 homes. There have been times when the technician advised I needed to purchase extra things needed for it like a capacitor and was glad to do it a preventative to it breaking. However, it is with heavy heart that I say I do not trust or depend on Madd Air anymore. The reason has been a snow ball of problems with odors and not level air output of my system. I have advised my Teck for almost 2 years of some bad odors and even knats that seem to come from the air vents. He always advised he couldn't find anything wrong. I finally broke down and called someone else because it had gotten so bad, and when they disconnec,ed one duct, we found mold immediately. Checking other parts of my system, we found the wheel(drum),completely caked with dirt, insulation, and dust and appeared to have never been cleaned. Now these are two easy accesses that I was present when they were opened and could see for myself that my system was filthy and only took seconds to access to check.So I do not know what I was paying a membership for to Madd Air if it was not to inspect and clean the HVAC. I had been having a terrible time with some health issues, and since had mold remediated, I'm feeling better and not having some allergic reactions. I have contacted other similar companies that offer memberships such as this and they all have advised it is for inspections and cleanings after that if they find a problem during their inspection and cleaning they will address it with the customer. I also gave them the same complaints of the odors and knats and they too advised that these were those were flags to check for mold.I have been a very loyal customer to Madd Air and trusted that they were actually inspecting and cleaning my HVAC but clearly they had not.

Joseph and the team at Madd Air were excellent to work with, replacing my 5-ton home AC and ducting throughout the home. Communication was great, crews showed up on time and the overall work completed had good workmanship. I would recommend this company based on my experience.

I called MADD AIR in June 2025 for a normal maintenance call. My system was very old and just lost it's umph. JJ came out and serviced the unit. He sat down with me and explained what was going on in the kindest way. I had lost my husband the month before and this young man took the time to explain everything in detail. Fast forward to mid October and it went out. I called JJ and he came out right away. We discussed what I could afford and the next day everything was installed. Perfect professionalism. Sincere understanding and respect of my circumstances. The crew, wonderful. I wish I could give JJ 10 stars because he deserves it!

We live in Kingwood (Barrington), and after ten years in our brand new single story Darling home, our HVAC system finally needed to be replaced. Our 4 ton HVAC system was a builders grade unit, and was barely ok most of the time, but when the summers got really hot, it could not keep up. Last week, our unit developed a freon leak, and it was better to upgrade rather than spend a fortune trying to fix a weak and old system. Also, we wanted to upgrade to a 5 ton system, to better cope with the heat and humidity.

I was warned that HVAC prices have really gone up the last 10-20 years. I checked with all the top local HVAC dealers, some large companies that have been around for decades, and some newer companies that have been in Kingwood area for over ten years. We had one major local dealer come out, and told us we could not upgrade to 5 ton, without also having to completely redo our existing attic ducting system (for an extra $9,000)! Their sales person gave us a price, for a basic 4 ton (single stage) unit, that was unbelievably high.

I got bids from several other local Kingwood HVAC companies, and two dealers had MUCH more reasonable prices. Their costs were literally about $10,000 LESS than our first bid….and that was using the exact same equipment (American Standard or Trane) systems and types! Not only that, they said there would be no problem at all using our existing ducting system (and not have to pay for new ducts) and we could upgrade with a more powerful 5 ton unit after all.

After much study of all our local dealer choices, we went with MADD AIR (in business for 13 years right here servicing Kingwood, and highly recommended in Barrington and all of Kingwood), and that has been a great choice! The owner Charlie (along with many of his family members in the business) and many of their tech folks are all local residents. Not only was their total cost many thousands less (gave me a Veteran discount) for a 5 ton Trane, but their entire team was excellent from start to finish. Justin, the lead tech at MADD AIR (factory trained), came out for the bidding process, and unlike your typical “sales person working for a commission”, he was able to much better analyze our situation and get us up and running (like knowing our existing ducts would work just fine with a larger 5 ton unit). They were able to come out within two days to install our new system, and their excellent setup crew of about six very sharp installation workers, literally changed over our entire system in only about three hours (amazing)! Not only that, but Justin and the MADD AIR owner, Charlie. also came out to start the job project, and another tech (Camillo) came out afterwards to inspect the finished job. These guys are truly HVAC pros. Our new system is now able to COOL and lower the HUMIDITY levels in our home MUCH BETTER! They also gave us the preventative maintenance service package for the first year FREE, along with an extra concrete pad to go over our existing pad, to raise the condenser level higher above the ground. As a bonus, they also readjusted some of our ducting in the attic to give us more room to move around….no extra charge. We could not be happier with our new HVAC system from MADD AIR!

I highly recommend MADD AIR for all your HVAC needs. Just look at all their excellent testimonials on their website for the last decade…they are the real deal. Don’t waste your time and money elsewhere. I will be using MADD AIR for all our future yearly HVAC maintenance checks. In case you were wondering how they came up with the name MADD….well, Charlie’s daughter Maddy (who also works at MADD AIR), is the namesake!

Unfortunatley my a/c had gone out on a thursday night. Called Madd air friday and they disptached a gentleman named Sam, who
Diagnosed the issue and came back with my options. I ended up opting for a complete new ac system so i wouldnt have to deal with for years to come. Saturday morning as promised the team showed up ready to work at 7:30am. Had my ac going before noon. Sam did an awesome job explaining in and outs throughout the install of there professional installers. Highly recommended and would definitely use them again!

I have relied upon MADD Air for years and never been disappointed! I was especially happy to see Joseph today who took care of my winter inspection. He is always pleasant, professional and knowledgeable! I love that there is very low turnover in employees - it speaks volumes of the high standard of employer they are!

Madd Air was ready to come same day once I called. Gave me a 4-7pm window and was here by 430!! Joseph came out was very professional, answered all my questions, and explained everything throughly. He was able to get my unit running within minutes for a very fair price. Thank you guys! You have my business from here on out.

We were very happy with the whole process with Madd Air! From the first call to the final product, it was smooth and professional. Joe, the sales rep, and Joseph, the install tech were awesome! Madd Air scheduled us the day after we called and going into Easter weekend. Outstanding response! Also big thanks to Chuy and his crew for their fast work and for cleaning up afterwards. We were unprepared for the cost of a new HVAC system initially, but it made sense and you have to have it in Texas, especially going into summer. We highly recommend this company! Thank you all!

Noticed my AC wasn’t blowing cool air. I always worry about getting taken for a ride when it comes to repair services but I took a leap of faith based on what good reviews I read about on NextDoor and Google.

Made the call and the lady was kind and courteous, and thankfully was able to book me for same day service!

Sam called and confirmed the appointment and went straight to work and had my system diagnosed in no time. He kindly answered all my questions and offered tips and advice to keep my setup working smoothly. By the time we were done talking, my house was cooling again!

The price was more than fair considering how efficiently everything was diagnosed and fixed on the spot! This is the kind of service you don’t see anymore, and I’m glad I took a chance on them.

I highly recommend them for diagnostics, maintenance, repairs and just good old fashioned honest/transparent customer service!

To Sam and MADD AIR Heating and Cooling..
My little family thanks you!

We had a nearly 14 year old system that ran fine until it didn't. Condenser was short cycling outside and I wasn't sure why. Initially, I noticed our soft start box had failed, so at first, I removed it. Same problem. I replaced my spare contactor since it was drenched in electrolyte from the failed soft-start unit. Then a spare capacitor. EVERYONE in Houston should have a spare capacitor on hand at a minimum! They're inexpensive and simple to change. However, that wasn't my issue either. My evaporator had sprung a leak in my attic. Justin gave me options to either replace the evaporator coil, which was sandwiched between my furnace and ductwork, which would be fairly expensive and I'd still have an aging condensor/compressor. I already knew I was probably going to request to replace the whole kit and kaboodle instead of a bandaid that would only prolong the inevitable. The silver lining was that it happened on the literal last day of warm temperature days, so we could do fine without an AC for a while. I knew if I requested to limp along our older unit, the next failure would happen on a sweaty Friday night in August when it would be most inconvenient! Justin and a crew of about 6 came out early on the scheduled day (8AM) and were buttoned up and cleaned up just before noon! Being in a cramped attic, I was a little concerned with the group of guys up there, but they knocked it out! 4 guys working inside and a couple outside! Thanks MADD Air crew! Now I look forward to not worrying about AC failures in the heat of Houston summers for the foreseeable future!

Sam and his crew did an outstanding job today. We are so highly impressed by the efficiency and professionalism given to our family. Sam took the time to answer all my questions and concerns. Will absolutely be recommending MADD Air, Sam and the worker crew to anyone looking for their AC needs 👍🏼👍🏼

The team at MADD Air continues their streak of being the friendliest, most professional, and absolute best HVAC company in town! Today Sam and his installation team completed a full duct replacement and corrected the insulation levels throughout my attic. The team was very thorough and reminded me once again why I always call on them. During the quoting process, Sam thoroughly explained the process and how the finished product was going to look and perform. Sam regularly came by throughout the job and made sure his team and I were taken care of.

Second to none. Just call them.

Excelente