Reviews of local pros in Richardson, Texas

Soleman was so nice he came by my house and he mentioned he will replace the hvac through the insurance at no cost to me I didn’t believe but he did it. I refer Soleman and Cool Experts to everyone. He is very nice.

Mark demonstrated a high level of professionalism and exceptional customer service. The installation was completed promptly, and he thoroughly explained each step through the process along the way.

Overall Cool Experts did a good job on the installation of our new air conditioner. Price was fair, communication good, and the installers handled the removal of our old unit and installation of the new like pros. I docked them a Star because I was not happy with the preparation and placement of the new pad, even though I stressed my concern about this when I hired them, and they acknowledged it. A follow-up call once the job is complete to make sure the customer is satisfied would be a nice addition to their business's SOPs. I would "consider" hiring them again.

Great service. Every was very professional. It took a few months but I'm very satisfied with the outcome. Thank you Soleman Zazay for knocking at my door. It was great working with you and your company.

Mark and his team at Cool Experts Heating & AC did a great job. Very reliable and honest. Highly recommended.

My experience was awesome ,Andrew is a very helpful person,didn’t have any problems with my insurance to cover the for the AC and heat system installation.I do recommend this business,everyone that did the work was very professional and polite.

They did the fantastic job. Soleman has helped us get approval quickly for the new AC unit without paying any cost due to hail damage on the same day he sent the report to our insurance. They then quickly set up the installation which was done today on 9/4/25. I am very happy with their service and highly recommend them to you if you have hail damage and or replacement/ repair.

These guys totally came through for us by installing a new AC unit on an existing insurance claim. We paid ZERO out of pocket for a new unit. Huge props to Giovani and Andrew. These guys were knowledgeable, professional, and honest. Would highly recommend.

They are always there for me and my family. I smelled gas next to my furnace and Clever came out at 9pm to make sure we were safe. Got me taken care of! Can't recommend them enough!

A few months ago, Salomon visited my home and offered to assist me with my AC claim to replace my unit. To be honest, I was initially skeptical. However, I decided to move forward, and I am extremely grateful that I did.

Thanks to Salomon’s guidance, his company replaced my entire AC unit with a brand new system. I cannot express enough how professional, reliable, and dedicated he and his team were throughout the process.

Thank you, Salomon, for all of your help. I highly recommend Cool Experts Heating and Air—100% satisfaction guaranteed! If you need assistance, give Salomon a call.

Great experience by CE.. Solemon Zazay took care of me: hands down, treated me the best. Solomon called me and explained the process thoroughly. I'm very impressed with his knowledge and concerns for the customer. I recommend Solemon and CE for any1 looking to enhance their AC experience. Top-notch treatment by CE: Thank you Solemon for you expertise.

Thank You to Adrian Dominguez. His knowledge and expertise is pristine. Adrian explained the process thoroughly and answered every question I had. He is a true Professional: Thx again Mr. Dominguez for Top Notch- 5 Star 🌟 Service.

Marlon Reed 12.4. 25

I want to thank Andrew Ojeda with Cooling Experts heating and air 10 out of 10 experience. I had severe hail damage to my HVAC system. They took care of it for me in the process was so smooth in the work that would perform was very professional. Customer Service is one of the greatest. I would recommend this company to Everyone that is having some HVAC issues.

The Cool Experts HVAC team did a great job. Installers were professional, skilled , and courteous. Soleman Zazay did an outstanding job interacting with the insurance people. I am well pleased how it turned out.

Cool Experts really came through for me when I needed them. I was in the middle of dealing with an insurance claim. The insurance company did not want to cover the replacement for the damages to my AC units. They were giving me the run around and trying to pay for minor repairs when it was very obvious that would not fix my problem. I reached out to Soleman through a family friend. He came out and inspected the AC units and immediately determined that replacement was needed and the insurance company was responsible for this. He assured me that he would deal with the adjuster directly and take care of everything. Within a week I received a letter from the insurance company stating that they were going to pay for the replacement of both units. Soleman sent out his team of expert installers and they completed a very professional installation. Once completed they took the time to check the entire house and make sure all the rooms were receiving the adequate airflow. Dampers were installed on all the ducts in the attic. They even took the time to label everything and show us how to control them once the seasons change. I highly recommend Cool Experts for all you HVAC needs.

Soleman came by and mentioned he will replace the old r22 unit through insurance at no cost to them using the same claim for the roof and he got it approved with a brand new unit. I'm very happy for soleman and cool experts ac. I recommend them to everyone.

I had my HVAC system installed and the entire process was smooth from start to finish. The team was professional, on time and explained everything clearly. I'm very happy w the results and would absolutely recommend them to anyone needing HVAC work. Make sure to ask for Soleman Z!!

Cool experts got me a new 2 units AC system that was damaged by hail stones. They fought with the home insurance, and got me these unit without me spending a dime. They installation was as fast as one could imaging. Thanks much to Zazzy the project manager. I will definitely refer Cool experts to anybody needing help in that field.

My husband I just had Cool Experts come out and install a new system. To say they were amazing with time management and customer service is an understatement! Thank you Andrew for everything you did for Shannon and I. Andrew kept us in loop with everything and was always able to walk us through any questions we had. He and his boss Chuck went above and beyond anything we needed. Highly recommend Cool Experts for any of your AC and Heating needs.

I feel very lucky/blessed that my neighbor referred me to Cool Experts.. My rep was Mark Schober and he was the most knowledgeable, professional and nicest guys you can meet. And very personable. For my situation, they worked wonderfully with my insurance company to get my hail damaged unit replaced. The crew came on time and they were very professional as well. If you need AC work done, do not hesitate to call them! Wonderful experience!

Edited review - Also want to shout out Cameron with Cool Experts who was also very nice and professional! He came to the house to oversee the install and helped us walk through how to set up our new thermostats and app to be able to control everything from our phones. Super nice people! Thanks guys!

I had an amazing experience with Mark and his team at Cool Experts Heating and Air! After my AC system was damaged in a hailstorm, they took care of absolutely everything — from working directly with my insurance company to making sure the new system was installed perfectly.

Mark was professional, honest, and incredibly helpful through every step. He explained everything clearly, kept me updated, and made the whole process stress-free. His crew was on time, respectful, and did top-quality work.

My home feels more comfortable than ever, and I’m so thankful for the excellent service. I highly recommend Cool Experts Heating and Air to anyone looking for reliable, trustworthy, and knowledgeable HVAC professionals. They truly go above and beyond for their customers!

I am a roofer and worked with Andrew at Cool Experts to help a customer in Arlington, Tx replace their air conditioning unit on the second story of a roof we were re-shingling. The level of communication was outstanding and the entire project went very smoothly. I highly recommend this company and will be working with them again in the future.