Reviews of local pros in Richardson, Texas

The techs are great and you can trust them but unfortunately the main office does a poor job of communicating. The company has purchased other hvac companies and folded them in. Unfortunately the company I used was purchased. They used to be awesome when it came to calling me and setting up my 6 month service which I paid for in advance but this company doesn't do that. I have to call them and remind them to set it up the maintenance service. When I call, I usually you end up talking to someone who is not a local person in DFW, they live in another country. If you have problems and you need service quickly you may be talking to someone who's going to then recommunicate your needs to somebody in the DFW area, and most times, my request is lost in translation. I have reached out and tried to get a hold of management to let to know my concerns, but again I end up get connected to a call service and I never get contacted by leadership who I assume must live in the DFW area.

The technician, Justice Wommack, got here early and was very courteous, thorough, and professional. Took care to put shoe coverings on and installed a new filter for me while he was here. Great job!

Jamie Reavis was excellent! He was very professional and informative. I will definitely ask for him for maintenance service in the future. As for price, I am on a maintenance plan so this service was free.

Rickey Bell did a great job. He was knowledgeable and accommodating. We had several things needing to be done and he repaired them all. Very happy. He cleaned up so nicely, you would never know all the work he did. Thank you!

Just had Austin L out to address a slow draining bathroom sink. He immediately noticed the condensate line from ac and knew the what and where for the problem. He fixed it quickly and also advised me on what to do to prevent the problem going forward. I really appreciated the level of professionalism and service he showed!

I also had Jamie R out for my HVAC maintenance earlier this month. I received the same level of professionalism and service then.

That's a major part of the reason I continue to call on Service Experts for my HVAC (and plumbing!) needs.

Another top quality service experience! Richard Martinez of Service Experts has been my HVAC guy for 8 years and 2 residences, and he has always been thorough and efficient, clearly explaining the good and the bad results of his inspections. He has been pragmatic in his recommendations for enhancements, and I have felt fully informed prior to making any decisions. I confidently recommend him for any HVAC work!

Charles Tannehill saved my bacon. Though I could have "saved" money in DIY, I did NOT know about the difficulties Charles encountered and expertly addressed in caring for our washing machine hoses. His expertise and customer care are FAR more valuable than the bottom line.

Jason Vasquez was great completing our maintenance on our HVAC 1/6/26 . He was polite and professional. He checked the system and completed his work efficiently. He explained what the situation was and how he completed the job. Thank you Service Experts

Been using Levy & Sons for over 15 years.They installed our first system over 12 years ago and have been in charge of our maintenance before and ever since. Levy&Sons employees are always friendly, professional and on time. Highly recommended business. Recently(10/30/24)we had Juan do our winter service and the system needed attention. We decided a complete new system installed using their Advantage Program was perfect for us. The team done an excellent install in a cramped and narrow closet and I was amazed at the attention to detail that was used. They were on time, worked hard and finished with everything left the way it was when they arrived. Thanks Anthony for the patience in such a tough and tight installation. Working out a plan for the new system couldn’t have been easier and Kevin explained that we had several options. With his help and advice, we made the best decision possible for our family. Just wanted to say thanks again for the Expert service over all the years and the future.

Had a great experience with this team. They showed up early and installed a Lennox Powered by Samsung Mini Split in my garage. They were very thorough and efficient. They made sure I was satisfied with the finished product. Would recommend them to anyone!

I’m extremely disappointed with this company’s work (Levy & Son, now Service Experts). We had to replace our cast-iron sewer pipes and the job was done incorrectly from the start, which caused ongoing problems. After repeated issues, we were forced to hire another plumbing company, who confirmed the original work was substandard and had to completely redo it. This company’s poor workmanship cost us significant extra time, stress, and money that should never have been necessary. When I spoke with a manager, he deflected blame and avoided any responsibility for their mistakes. I would absolutely not recommend this company and strongly advise avoiding them.

The technician came looked over our unit knowledgeable technician very friendly. Gave us a quote on job that my unit needed and was very thorough explained everything. Another gentleman came by part of the team friendly as well. I am going to check around for other bids. It is important as homeowners to get other opinions just like doctor visits

Technician Luis P. was very professional and courteous. He explained all areas that were identified during the inspection of the HVAC units and thoroughly showed the photos and offered recommendations for any items needing attention. I would highly recommend Luis P. and Service Experts for any of your HVAC needs as he and the team are excellent!

My service technician was professional, came in change my filter, gave me good update information regarding my system. He is polite respectful and shows responsibilities to the customer and his company. He has been here before and asked if I remember him. I did because of his manners. Good Job Derek!

I called Service Experts and was able to get a same day appointment for my leaky outside faucet. The technician, Antonio Martinez, was on time, professional and knowledgeable. He offered several options for repair and completed the job quickly. I would definitely ask for him for my next repair.

We recently had a complete air duct cleaning on our 3 HVAC systems. The service techs, Chris Brown and Bobby, were very professional, on time and very considerate of household items / furniture, wall decorations etc. They kept us updated as they were going from room to room. Our daughter had used them a few weeks prior and highly recommended them as do we.

It was a pleasure to have Jason Vasquez in our home completing our seasonal maintenance on our HVAC system. He was courteous and professional and even got along well with our Scottish Terriers. He checked the system, explained any discrepancies, and offered recommendations for me, as a homeowner, to ensure the system will function at peak efficiency!!!

Ricky Bell was phenomenal. Not only did he discover an issue that the inspectors missed, he resolved the issue quickly and explained what my next steps should be in preventing future issues. In addition, he showed the extent of the potential damage and explained how to correct. I learned a tremendous amount of beneficial information from his visit. Definitely proved he had a genuine concern for my house.

Ruben was absolutely phenomenal! He was extremely professional, punctual, patient & hard working. He took the time to explain everything he was doing during my fall/winter HVAC inspection. I will request Ruben for all my future HVAC services! I have a yearly service contract for $15 per month, an absolute bargain!

Daniel Perez performed inspection and preventive maintenance work on the HVAC today. Jose Rebollar was with Daniel on this call.
While they were here, I requested pricing information on several items. They did a great job on the preventive work and they furnished bid information I requested with options before they left. The estimates included detailed descriptions and color photos.
They explained the options with recommendations and confirmed some of the work could be done before the holiday.
Great Job

Luis was very thorough, professional and courteous. He arrived on time and advised me of possible problems. I was very happy with my service. I would definitely recommend. Also had air ducts cleaned and installed UV lights. Installers were definitely knowledgeable, cleaned up afterwards and was very professional. It was a pleasant and positive experience.