Reviews of local pros in Richardson, Texas

My tech Alberto was as cool as they come. Great dude to talk to and educated me on some of the current things on how my new conditioner is working. Definitely recommend him as a tech when having someone come out.

Travis came out right to diagnose the problem on the home we were renting. He found the problem and got it over to our landlord right away. Great service. Great communication. Highly recommend.

Travis was very quick and helped my family through the next 10 years by replacing and giving the run down on our thermostat

CityLine came to my home to check my unit for heating for this winter and were excellent. Technician Jay Jones was superb! He explained in detail everything he reviewed and gave me confidence in the service provided. 10/10! Would recommend to everyone!

Thank you, City Air, for your outstanding customer service. From the initial installation to every six-month checkup, your team has been consistently excellent. And a special thank you to Travis, our technician today , we truly appreciate your expertise and support.

Alberto Nevarez was great. Helped inform us of everything we needed to know plus extra. He went above and beyond to educate us as new home buyers of our systems and needed maintenance. 10 out of 10 would recommend

I had a great experience with our HVAC technician Travis. He was friendly, professional, and very helpful throughout the visit. He made the process easy and stress-free. I would definitely recommend his services.”

I had the best experience with CityLine when my heater stopped working. It wasn't an easy fix, but Jay Jones is extremely knowledgeable and explained everything that he was fixing. He was prompt and continued to work on the issue until it was resolved. I will definitely be using them again in the future!

Alberto was excellent and an experienced technician. I also appreciated how clean and respectful they were while working in my home.

Highly recommend them for anyone needing reliable, efficient, and trustworthy AC service. I’ll definitely be using them for all future maintenance!

Travis was an exceptional technician! He took the time to thoroughly explain what was wrong with my heating system in a way that was easy to understand. He was professional, knowledgeable, and patient, and I really appreciated that he didn’t rush through the visit. Highly recommend Travis and this company!

Jimonthy and his team are amazing to work with.
I had 2 other companies tell us we needed insulation costing $13,000 to $16,000. Jimonthy inspected our attic and said all we needed were 5 ducts replaced some areas (2 small) needed extra insulation. $3000 vs $13,000.
Honest company….
Loved their work ethic

Prime SLR is one of the most deceitful and predatory companies I’ve ever seen.

They straight-up LIED to this family — promised to pay off their first solar contract, acted like they were “here to help,” and then turned around and slammed them with a brand-new contract behind their backs.

Because of their scam tactics, this family ended up with a lien on their home and is now facing foreclosure. Who does that to people? It’s disgusting.

Prime SLR preys on families who trust them, and they don’t care whose life they ruin as long as they get a sale. If this is how they do business, they should be ashamed and investigated.

Avoid this company like the plague. They are predators, not professionals.

I hired Prime Solar Inc. (principal Mustafa Joulani, also known as Mohammad Jolani) under a Photovoltaic Installation Agreement dated August 21, 2023 for a 13.12 kW system.

The contract was defective. It omitted multiple mandatory Texas residential construction disclosures and notices, including the “Know Your Rights” warning, the three-day right-to-cancel notice and Notice of Cancellation form, Residential Construction Liability Act notices, the required list of subcontractors and material suppliers, the Residential Disclosure Statement, and required DTPA notices. The contract is therefore defective and unenforceable under Texas law.

The system was installed on or about August 26, 2023 and never performed as contracted. Problems included improper placement and wiring of the consumption current transformers (CTs), a missing modem for Enphase monitoring, gateway measurement errors, production well below the contracted 13.12 kW capacity, and improper roof mounting that damaged the roof and caused water intrusion into the home.

I gave Prime Solar and Mr. Joulani repeated written notice of these defects beginning August 31, 2023 through November 2023 by email and text. Formal breach notices were also sent by UPS in early November 2023 (tracking retained). The company never corrected the defects, never properly commissioned the system, and abandoned the project.

Because Prime Solar refused to fix the work, I hired a third-party company to detach and reinstall all 32 panels due to the incorrect original mounting and repair the roof and water damage caused by Prime Solar’s installation.

I also filed a formal complaint with the Texas Department of Licensing and Regulation against the master electrician on the project.

Prime Solar took my money, installed a defective system that damaged my roof, ignored repeated written notices, and walked away. I do not recommend this company.

Was starting to build my shop. Getting all things in place. Was great to talk to text. Whatever was easiest way to communicate. Gave a great price. Got them scheduled did a fantastic job. Cleaned up when they were done. Covered all my plug electrical boxes the doors windows. Amazing to work with stood behind the price they gave me. Very pleased and would highly recommend them to anyone. Have already given referrals to other people. Fantastic work.

Extremely Dissapointed - Unfulfilled Promises and Poor Communication

I had high hopes when I signed with Prime Solar. The concept amd promises made during the sales process were compelling. Unfortunately, the experience has been nothing but disappointing.

My solar panels were installed over five months ago, and I'm still waiting on the batteries that were promised. The energy offset I was assured of has not materialized, and I'm currently sending energy back to the grid without receiving credit, as I cannot make necessary adjustments until the batteries are installed.

What's worse is the lack of customer service. Calls and emails have gone unanswered. I reached out directly to the owner, Mustafa, and am still awaiting a response. If I don't here back soon, I will be forced to shut down the installed system and pursue legal action to dissolve the contract. I've already consulted with a Dallas-based attorney who specializes in solar contract disputes.

This could have been a great experience, but the lack of follow-through and communication has made it incredibly frustrating.

Horrible communication, signed a contract with them back in November 2024 for a 10kw system with a backup battery. After multiple excuses I was finally able to get my system installed in January. I was told the backup batteries were in back order and wouldn’t be able to get them in until April. Here we are at the end of July 2025 and the company doesn’t respond back to me. The owner Mustafa has just now ignored all my calls, texts and emails. His last commutation last month stated they received the batteries and only needed to schedule the install and yet still no communication or install done. Horrible company and communication stay away from them. Will now need to look and find legal ways to get them to finish the job they agreed to do.

I was satisfied with this company until half of my solar panels suddenly stopped working, for no reason at all. I have two sets of panels and one of them works just fine so it does not make sense why the other went down. When I contacted Prime Solar to schedule a repair, I was told that they have ONLY ONE TECHNICIAN in the whole state of Texas and that he was out due to a family matter and there is no ETA on when the scheduling will take place. So now we are in the heat of summer and I am going to be stuck paying hundreds of dollars for a solar loan bill as well as my electric bill. My panels have been down since June 23, I was notified via email which went to spam so I was not aware until I checked the Enlighten app on July 2nd, I called to report the issue and that's when I was referred to Prime Solar. So now, It's been 10 days since I have contacted Prime Solar for an appointment to repair my panels and I have not received any information on when it will be scheduled. I decided to put this review out here not because I am inpatient but because they ONLY HAVE ONE TECHNICIAN to repair the panels of Texans and that is completely unacceptable. So hopefully I will hear something from them this week or I will continue to find every avenue to file a complaint.