Reviews of local pros in Roanoke, Texas

Great service, punctual, friendly. Communication was great too. Would recommend to anyone

We had a wonderful experience working with Austin from Ace. He has to be one of our favorite repairmen we have ever worked with- and will definitely be using him again for any of our repair needs around the house! He was so kind, and knowledgeable, and did an excellent job with both our dishwasher and washing machine repairs. And the best part, he was great at communicating about part arrivals and scheduling! 10/10 recommend for sure!

I’ve used these folks at least five times. They’re always responsive and fix the issue quickly. Very knowledgeable.

Aces Appliances is a reputable and honest appliance repair company. He was professional, prompt, and provided a good explanation.
Thank you.
Cyndi

We had a washing machine outage and Cole (co owner) diagnosed a required circuit board replacement. We had replaced it 2 years earlier so opted to replace the washer instead as the costs were similar. This was an efficient and normal service call. It was what happened next that was exceptional.

We asked Cole to look at 2 other appliances since he was there, a dishwasher and a nugget ice maker, neither of which were functional. Cole suggested a non-part fix for the Miele dishwasher which corrected the problem immediately (2 previous repair companies had not suggested this fix; they had suggested a replacement of the unit). Cost to us was zero instead of $ 2000 for a new one.

Cole then looked at a Scottsman nugget ice maker that was not working and had been dormant for several years. We had been urged by others to replace it at a cost of $ 5200. After a diagnosis, Cole suggested we replace two parts that were the likely causes of the dysfunction. We opted to do this at a cost of $ 1200 or so. Today he put the two parts in and boom, we have a working ice maker.

Had I listened to his competition, we would have spent $ 7200 for two new appliances. Instead, we spent $ 1200 and have two working units. Trust is hard earned in the appliance repair (service) business. Cole and Ace's Repair have earned ours. Nobody will ever step foot into our house to repair an appliance from here on unless they have Ace's Repair on their shirt. Kudos to Cole and his company for integrity, honesty and doing the right thing. We are his customer for life!

Ace's technician Jacob repaired my washing machine. There was a glitch in the payment method which was resolved promptly. I'm very happy with the service provided and I will use them again if I need future repair work done.

We have used Ace in the past. Our front load washer had been knocking for many months in the spin cycle. We finally decided to have ACE’s come out to tell us what was wrong. Either replace or repair. Matt the tech did a good thorough inspection and said we had a bent shaft and a support strut is weakened. Total cost to repair was enough to buy a new one. He told us we could still get an another year or two but eventually we needed to replace rather than repair. I only had to pay the service call, but the time he spent to diagnose the problem and explaining it in simple terms was great.thanks Aces for sending out honest techs like Matt.

We had our fridge and dishwasher looked at and the whole process from scheduling to repair was seamless and fast! Communication was also fantastic.

The team is super knowledgeable & helpful! And the get the job done quickly.

We are repeat customers & still satisfied with their service.

Great experience. Jacob recognized the problem with our clothes washer immediately, ordered the replacement parts and fixed it quickly. Great job.

Jacob did a great job diagnosing the problem with my Thermador freezer/ice & water dispenser and fixed the issue promptly. Thank you for helping to get this functioning properly.

I called Aces Appliance today for an Icemaker leak, expecting to wait a few days for an appointment. Instead, they were out the same day. They diagnosed the issue, ordered the part and will be back out Friday to take care of the problem. They are prompt, professional and very communicative about what the issue is and how they are going to solve it. I highly recommend this company!

I have used Ace for all appliance repair needs for well over 10 years - they are the only ones I will call! They are fast, kind, honest, and reasonably priced. Cole and any other technicians that have frequented my home have always been awesome!

I cannot praise Cole from Ace’s Appliance enough. He has kept my appliances running for over a decade. I am marking the box for every repair he has made for me in 2 different homes. Most recently I had a 6 year old double oven that just quit. Cole went through every possible scenario and got it working like new.

Cole with Ace’s Appliance came quickly (same day) and figured out the issues with my washing machine and fridge. He explained the issues, parts needed and cost which was reasonable. Highly recommend.

Over the years, we’ve had issues with our water heater, refrigerator, dishwasher, and pool pump. Ace’s is now my first call for appliances and pool care. The polite team gets me scheduled right away and the crew are fast and courteous and leave my house clean. Price is always fair. Highly recommend!!

Have been very happy each time I have used them. Office and techs are very polite and knowledgeable. Great local business that I can trust!

Ace is always great. They are able to come out promptly, diagnose the problem, and fix it in a timely way. I’ve had them work on washing machines, dryers, freezers, refrigerators, and ovens. I’m always pleased with their work. Highly recommended!

Needed new hot water heater. Aces came same day, gave a great price and came back did the install. Great company, great work. Would highly recommend!

Aces has come to our home to fix many different things over the years. They’ve always been very responsive and professional and find the fix promptly. Ever so grateful!!

Amazing response and communication. The Professionalism and quality unmatched. I highly recommend and will relay their information to all my friends and neighbors.