Reviews of local pros in Robstown, Texas

Our home warranty company scheduled A1 after our attic hot water heater went out and started leaking water. He showed up and looked at the water heater and determined it needed replacement. He told us he would contact the Home warranty company and schedule a time for replacement the same week. We our know going on our third week, we have not heard back from them, and they will not answer calls (voice mail is full, so you cant leave a message). He has never contacted our warranty company at all. Horrible customer service, avoid at all cost.

Raul came out on a Friday in what looked like his personal truck to look at the leak on our property and he was dressed up! Like going to a party. He rescheduled for the following Monday and didn't show up or call. I called him Thursday and we set up for Saturday at 9am. He doesn't even call! I called him and he said he's not coming out because it's too cold and wanted to reschedule for Monday or Tuesday! We demanded our insurance to get another contractor. Avoid at all costs!

DO NOT Hire this guys! The plumber from this company came just talked. He didn’t do anything to get what he supposed to diagnose. He talked (his version diagnosed) and send a report to our home warranty base on his theory not and action. If you want to get rip off feel free to call them. But I won’t.
I normally won’t write a review to anyone it’s not my job to do so but this one is a a very very bad one. He didn’t take a look at the issue. He seems to not willing to get his hands dirty.if negative star exist this dude will get 10.

Well this is the 2nd time my home warranty assigns this company as my contractor and I hate to say it but it’s been a bad experience again. I hoped the first time was a fluke but I was wrong. This contractor never calls to schedule a time to come. Every time I call him, he seems to not remember our previous conversations. He can never specify a time but he agrees to come on a certain date and then fails to show up. It’s frustrating because I cancel my plans and stay home all day waiting for him and it’s for nothing. I will have to call my home warranty again and ask to be reimbursed so I can choose my own plumber. I will also ask them to never assign this contractor to me again.

Good service that guys

Best experience.

Great and smart people, and goodbrates.

👍

McNatt Inc is a great company to work with!

Prompt, professional, and for the job done at a reasonable price.

They hire then tell you nevermind a week later services suck.

Great people, great service, awesome prices
Highly recommend this company

Have used for several years and they have a wonderful staff and always take care of our needs.

Showed up promptly, was super friendly and got the job done quick! Highly recommended!!

Highly recommend McNatt!! Our tech, John was very professional and friendly. He arrived quickly and took the time to explain what he was doing and what he found to be the problem.

Our AC unit was 18 years old and not very efficient. We had around 7 different companies give us an estimate. We also were in between a 4 and 5 ton unit since our first was 5 ton and 2nd was a 4 ton. Chad the owner came personally to give us this estimate, but also told us what was wrong with the older unit and the installation of the ducts. He assured us that a 4 ton would do the job. With the older unit some of the rooms were colder than others. Not only that the upstairs was always hot even with the thermostat being there. He enclosed the inside unit since the builder didn't do it and under the unit also. The bottom intake was being compromised with openings which would cause the coils to get dirty. He also resized the duct coming right out of the unit. It was oversized that it was causing the rooms upstairs to be hot. If and when we have had a problem Chad has promptly responded. This new unit has saved us over $469 in the four months since installing. We defintely recommend McNatt AC. I waited this long to post to make sure we completely satified.
Thank you Chad

Ted expertly diagnosed our problem, which had been missed by two previous technicians. On today’s visit, Ted and his helper, Destiny ,provided the solution to our problem. They were both very professional, courteous and informative. We would highly recommend McNatt, Inc., and Ted. Thanks for everything.

I bought a new home almost a year ago that had the AC and ductwork installed by Mcnatt and have had hot spots in half of the house with poor air flow. They had techs come in multiple times to try to adjust things with no success. I even paid them install a return vent in the master bedroom in the hope of improving airflow with no success. I decided I should try installing a mini split to help cool the master bedroom and asked them for a quote and they never responded. Luckily this led to me calling a different AC company for the quote and after 5 minutes in the attic they told me that the ductwork was too large for the unit installed (which was undersized for the house). Even the return vent I paid mcnatt to install was sized incorrectly. After I paid the other company $2k to fix the ductwork, I finally have a house that actually gets cool, no thanks to mcnatt.

Disappointed!I contacted McNatt AC company for issues with humidity levels, a PVC pipe drain that was leaking on the outside of my house due to the air condition, and lack of air flow to two of my bedrooms. A technician came out to my home, fixed 1 of 3 issues. He informed me that he did not know how to check humidity levels nor did he know how to check the lack of air flow. I spoke with the owner Mr. McNatt and he assured me he would be out to my home within 2 days because he had all the tools to check the humidity levels and lack of air to the bedrooms. The day before he was expected to arrive he called to confirm. The next morning the owner called and told me that he was not going to come out to my home because he wasn't the person who originally put in my air-conditioning system. He continued to make excuses as to why he wouldn't come out to my home after he had promised to come out with no additional charge. I paid a technician who was not knowledgeable in all the areas I had requested services for. DO NOT USE THIS COMPANY FOR AIR CONDITIONER REPAIRS, the owner lies to customers and they will take your money without addressing every problem by using unexperienced workers!!!! I was not asking for free services I was asking for a resolution. My house was built in 2014, so it's a new system. DON'T USE MCNATT. They don't follow through. I will make sure to inform all of my friends who are homebuilders as well!

I would highly recommend McNatt! Our AC went out right before we were going to have a big party. It was a holiday weekend, and yet his response time to the service call was exceptionally prompt. He identified and fixed the problem within as short period, and had the AC working before the guests arrived.... McNatt to the rescue! Thank you!

UPDATE- our issues finally got resolved and I wanted to be fair in my review. I do still think it’s a lot of problems for a system so new, but now that my house is cool again I hope to not have to call them for a very long time.

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Our builder used them for our AC system in our new construction home and we’ve had nothing but issues ever since we moved in two years ago. I would seriously recommend you use literally anyone else in town. These people do not care about your home, comfort, or providing a good service. I’m likely going to have to spend thousands to have this issue fixed but hopefully I can then relax in my properly cooled home.