Reviews of local pros in Rockwall, Texas

Wish i could give more stars!! My foundation was so messed up it caused water to leak into my crawl space which caused a MASSIVE FLOOD. I, with 3 small children, of course PANICKED. We called and the issue was handled QUICKLY. I am so grateful for the speed and efficiency of these guys. Thank you for saving our home!

They were on time and helped me out when I wasn’t home and were still able to go do another job and come right back. They explained everything in great detail and answered all of my questions. I think it was a great price for what they did. I will definitely use them again.

Derek was very professional and informative! He also showed up with mask and gloves on which we highly appreciate in these times as we are at high risk for COVID-19. He explained that the problem is at the street level and pulled out what looked to be dead animal hair - EW! - and recommended we call the City of Plano to get this resolved once and for all. You guys have the best crew and we will always recommend Staggs ;)

Tech arrived not only on time but early. I explained my problem. The Tech checked it out and explained why a part needed to be replaced and showed me the the replacement part. He also went so far as adding an additional part to improve the replacement at no extra charge.
I've used Staggs Plumbing in the past and will continue to use them in the future.

I had rented a drain cleaner/rooter from Home Depot which got stuck in the pipes. Matt and Juan showed up ready to work, solved the problem and cleared the drain with minimum invasiveness and for a reasonable price in in less than two hours.

The gas company needed us to get a plumber at short notice, after calling 6 supposedly emergency companies, Staffs was the only one who really made an effort. From the call center person to the technician they were responsive to our needs, speedy and very professional. They will be our gobto plumbing company in the future.

Honest, informative and professional. Used Staggs a few times now after being ripped off by many other big named or even small local plummers. These guys don't try to upsale you like other companies are trained to do. Highly recommend!

I called first thing in the morning and they slotted me for noon to 4p.m. but they had an opening and showed up much sooner. They informed me of the repairs and did a great job and charged a fair price. Highly recommend Josh and Corey!

We did a full sewer line renovation. They did an excellent job and made sure to let us know when our water would be off. It only took a week to reroute all our drain lines. They also offer financing which was helpful. Highly recommend!

We had the luck of our hot water heater blowing last night. Randy from staggs plumbing came to our rescue and installed a new one. They worked quickly and effectively to get us up and running again. They explained everything they were doing clearly and provided quality work. I would highly recommend this plumbing company!

Randy and his crew were so fast and efficient. I called and got the call center but I had a call back within 2 mins. ( no joke) when does that ever happen! Plus they were able to come out to my house the next day and fix my busted faucet that was behind a brick wall. I felt the price was a reasonable price as well. I will recommend this company to my friend and family, very polite and professional people.
Many Thanks,
Kym Starnes Rockwall, Tx

Work was done well and quickly. Technician was friendly and knowledgeable.
However, while I was warned twice about the service call fee, I was not wanted about the high hourly labor rate and 1hr minimum charge.

I had an issue with a shower drain in a rental home the previous owner did not install properly. This was easy to schedule. The guy arrived on time and was very professional and the job was done quickly and reasonable. I had a great experience.

PLEASE PLEASE do not use this company unless you have money to throw away. I gave 1 star because they are prompt. I contacted the owner and have yet to get an answer or anything.

I got royally screwed when I called them out for a leak and needed an estimate.

It turned out to be the toilet seal and flange needed to be replaced.

I was charged $ 660.00 (he said he gave me a 75.00 discount). to replace a wax seal (6.98) and a flange (17.98), Home Depot prices.

Once he detected the problem took less than an hour to fix. I paid 620.00 for labor.

I will never ever call them again, they took advantage of my situation.

I called 2 other plumbers and was told I should not have been charged this amount. This is being over billed.

Thank you for reading.

We had a water leak in our front yard and could not figure out where it was coming from. Randy was in the area and responded quickly. He was able to pinpoint the source. We set up an appointment for the next day when his crew could come out to dig and fix the pipe. They were professional and provided great service. Would recommend.

My AC line was backing up in master sink. They came in and did the job the same day I called. Very responsive would recommend. Can't comment on pricing because I did not shop around for estimates. I probably could have gotten a cheaper deal if shopping around but wanted the issue dealt with promptly.

After researching local plumbers, I contacted Staggs to get an estimate for a home project. When the technicians arrived they were very nice and knowledgeable but after giving me an estimate they charged me a $59 service fee that would be credited to me if I used their service (Note: the website advertises FREE estimates). I called their office and was informed that the estimate was free but service fee was for them driving to my house which makes it not a free estimate.

EXCEPTIONAL! Staggs is a family owned and operated Texas company, which did some fantastic plumbing work for my family. The owner, Randy, and his son, Matt, personally ensure 100% customer satisfaction, and they won’t stop until the job meets all customer expectations. They are courteous, timely, humble, and professional. You won’t find better.

I was surprised to find out after the guys came through that I owed them $178 for about 20 minutes of inspection and discussion about what I wanted done in my house. But then I was assured that that amount would apply towards the future work they would do, including installation of a whole home water filtration system. Then I got the estimate. It was way over what I thought was reasonable for the installation, but the quote to fix my sink seemed fair. Fortunately, I found another company to install the filtration system for $5000 less than what Staggs quoted me (and they did it the same day). Then I thought I could get Staggs to do the fair portion of the quote. Nope. That job was too small to justify driving out to only collect the remainder of what I would owe after subtracting what I had paid for the quote. They would have to more than double the price they quoted to make it worth their while. It turns out, the quoted price to fix the sink was contingent on me having them install the water filtration system. That was not made clear either in the quote or verbally.

I think it's possible, allegedly, that Staggs intentionally provides quotes for work that no one will agree to pay for and collect fees for these quotes knowing that no one will ever ask them to do the actual work. And if someone naively agrees to pay them their exorbitant fee, that's great, too. They would win either way in this hypothetical scenario that may or may not be similar to fraud, a scam, or deceptive business practice. Luckily, there are other plumbers in town.

Prompt, professional and PRICEY. CALL AROUND AND ASK ABOUT PRICING AT SEVERAL PLACES BEFORE YOU ASK STAGG TO SHOW UP TO YOUR HOUSE. I had a clogged toilet and they came out the next day. The workers were professional and did a good job. They were open about pricing before they started working. They charged $225 to snake the line from the toilet itself and $375 to reset and reseal the toilet. I paid $600 total. I knew before hand the cost but know you can get this work done much cheaper. They sent 3 guys and I wonder if I was paying for labor on all 3. My regular guy was too booked up to get here soon enough but would have charged half as much. Next time I’ll just wait. They do good work but know you will pay for it.

Staggs Plumbing is wonderful! Randy is very professional and does a great job, both times we have used Staggs the job was done correctly and was reasonably priced for the service. They are able to assist you at any time and Randy, the owner is very communicable on getting the appointment set up and also gives you a call to let you know when he is on his way. Would highly recommend for any plumbing needs and will be using again in the future!