Reviews of local pros in Rosenberg, Texas

Passing by and saw a bbq smoker on a trailer. Called to see if it was for sale but it wasn't. The guy that answered was friendly and polite.

They installed the microwave incorrect and then when I calledthem to come out they did not come out worst company ever if you need work dont hire these guys. I could have done what they did myself

I have been in business for over 20 years, if I would treat people the way I got treated at this place, I don't think I would still be in business today, I wouldn't recommend this place to anyone, GARY OHL, GARY'S Quality plumbing

It's been a good experience twice, first it was my washing machine and got it fixed same day then 2 or 3 years later my dryer stopped working and the guy there was very honest and told me that it will cost me the same to repair this old one or to buy a new one.

Service call was reasonably priced. Told us exactly what was wrong with the refrigerator. Would recommend and use them again.

Was treated very kind and efficiently. They had the exact part that I needed that Home Depot didn't carry or even know anything about. Thanks for the awesome customer service.

Wanted to ask a simple question but, they hung up on me and would not answer the phone after that. They seem not to want to help unless it's about money. Very poor customer service. I was going to buy a appliance but I asked if they would take the old one if I bought one from them. But it never got that far because they hung up and would not answer. I had 2,000 dollars to spend on a fridge and dryer. But it's their loss.

We called and scheduled a service call between 4 and 6pm on January 26, 2021. No one called or showed up.
UPDATE: a tech showed up the next day around 12 and left when asked to provide more than a dirty t-shirt as Identification.

Didn’t call when they said they were on their way and left a note on the door saying call to reschedule when I specifically told them I wouldn’t be there and that they needed to call me and I would let them in the house via a code to fix our fridge. Very unprofessional

I called for an estimate and to see how soon they could come.
They came the next morning And figured out the problem with our washer in no time! And prices are very reasonable!
So glad our washer is fixed!!!
Thank you

I have called twice left a message and I haven’t received a call back. Guess there no good on call backs. I have used them before and after they fixed my washer about 4 months later it broke again so I bought a new one. Now I need them again and I get no service on there end. Guess I’m go out spend my money else where.

Very poor scheduling practices and customer service. Repair tech was to arrive between 9-12 on a weekday morning. Took off work without pay that morning. Called at 9:45 AM to confirm arrival before noon, and was told tech could not make it until later. Was then offered Saturday morning slot for 9-12, assured I would be first on the schedule, but still wouldn’t confirm a more definitive ETA. Would give them zero (or fewer) stars for combative attitude if I could! If you are a working, schedule bound individual, move on to another company.

Don't waste your time with these people. They've been out three times and I still don't have her working refrigerator. I had to do a stop payment on a check because they wouldn't even return my calls. If you want to get ripped off these are the perfect people you can use.

I went to purchase a part and the salesman was very customer service oriented and informative. He also gave me some valuable information on how to replace the part myself in less than 30 minutes. I am a 58 year old grandma who fixed her own dryer with Rosenberg Appliances free customer service. I am totally impressed with this business and from this day forward will recommend them to all of my friends and family.
Sheila of Rosenberg, Texas

Always fast and efficient. Good pricing and quality service. They're the best in town.

They came our and told me it was rollers on my dryer. Charged me 100 for parts up front and told me theyd be back Monday- wed of following wk. Wednesday I called them and asked when they’d be coming and was told Next day. Next day got a call from them saying they’d be there between 1-5pm. Waited all day and no call, no show. The following day i called and spoke with office staff explaining no one came and all of a sudden man gets on phone and say ma’am ma’am this is ridiculous your husband didn’t tell you we came out and fixed dryer. I explained i have no husband and then was placed on hold after he argued back and forth a bit , then was told they apologized they had wrong address and had taken a wrong turn. I told them i wanted them to come out now because id taken a day off yesterday waiting for them. They came out to tell me that now not only was it my rollers but i also needed a new drum. They left my dryer apart and told me they'd be back. Exited. Later i called another company who came out and told me nothing wrong wirh drum or rollers it was actually belt going out and needing replacement. I called Rosenberg appliance back and informed them since they’d done no work i wanted my money back. They gave me my 100.00 back and i will never recommend or do business with them again.

Nice repair guy -HOWEVER- I had him over to take a look at my washing machine. He quoted me over $500 for repair (my machine cost $1300). I wrote him a check for his service fee and a $100 down payment for the parts he said were needed and I never heard from him again. I called 2 weeks later and someone answered the phone and said my phone number wasn't working when they tried to set an appointment. I've had the same number for 15 years so I guess it was just down for that one day they say they tried to call. Repair guy set an appointment for 2 days later and never showed. Never called, I guess my phone was still broken. Never heard from him again. Not so nice after all. If you do decide tdo use this 'expert' do NOT write a deposit check. Pay for services when service rendered. Learn from my $100 mistake.

Don’t use these guys, nothing but scammers!!!! They just want your money! I’m only giving 1 star just so that I can give a review. We had them come out and look at our fridge which was not working. First of all they charge $75 to come out which is fine. Bad thing is they told us the compressor was out and quoted $900 to repair. Messed up part was when we looked at it we noticed that the had taken off the relay on the compressor. So before doing anything we went on Amazon and bought at $20 part…. Guess what, works like it was brand new!!!

They had a dryer belt I needed, I drove from El Campo because no one had one here. The guy was so nice, I will definitely be going here for my appliance needs, and he services in El Campo so that's awesome! If you need parts, this is the place to go!

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