Home Services reviews in San Antonio, Texas

B provided absolutely amazing customer service from start to finish. The communication was clear, professional, and timely, and he truly went above and beyond to make sure everything was handled smoothly. The quality of service exceeded my expectations, and you can tell he genuinely care about their clients. I highly recommend him to anyone looking for reliable and outstanding service!

I am very impressed with Debby Martinez. Very thoughtful and thorough person. Awesome with her work, very detailed and precise. She actually explains the process of we have any Questions and I usually do, I like to know what’s going on and what is being used. Thank you for having the time to explain the process.Only reason I can stick with this company and refer it is because she actually listens to my concerns and works with me. If you are able to work with anyone here I recommend Debby, you won’t go wrong with this choice, you will have a very clean environment with her! Good job Ms. Martinez, we are very happy with you and hope to continue to have a mutual appreciation.

Byron is the BEST tech we have!!! He has the best communication with us at Texas Roadhouse and is always willing to come by and help get us right no matter the time or day! He has even come on his days off to fix some soap dispensers for me!! 10/10 recommend envior-master and BYRON!

We called MOM, at the last minute, to come by and clean the house before a party. MOM was able to accommodate us with our time frame, listened well to all our concerns, and did a great job addressing our needs. Shout out to Mari, our cleaning technician, for her attention to detail. Thanks, Mari!!

Misha J is professional and thorough. I look forward to her monthly visits. The house is spotless after her visits. I highly recommend her

First time using the maids on a mission service and I couldn’t be more impressed. Erica R did a fantastic job and met all my needs and then some.Thanks for the excellent service.

Morgan is the perfect fit for our household. She does her thing and makes it even better with little custom beautiful touches!

Mariah has been cleaning our house for several months, and we couldn't be more pleased. She shows up with a smile on her face and does a great job each time she's here.

Maids on a Mission were hired for a move out cleaning. They are excellent at communication, but excellent to a fault. When told that multiple offers were being considered, both a staffer and the principal of the company embarked on a campaign to win the business by sending a ton of emails that while not exactly pushy were borderline annoying all the same: “Just checking to see whether you have yet decided.”

Maids on a Mission charges extra to clean the inside of a refrigerator, something several other companies happily included at no charge – and they will not do ovens at all. They explained that the fumes used in the most effective cleaning products are too noxious to be safe for humans and that they would not subject their cleaners to that hazard, which is commendable. But that along with the extra charge for the fridge made an already-high price difficult to swallow. Miscommunication with the first choice and ghosting from other candidates led to this third-place choice winning the bid.

That said, they were the only firm whose itemized list exactly matched the list from the property manager spelling out what needed to be cleaned during final inspection, a welcome reassurance. During the first contact the associate was courteous, accommodating and professional. All questions were answered satisfactorily. Using that effective communication, they followed up with a text recapping the conversation and emailed a .pdf of the proposal, which was concise, and easy to read and understand. All paperwork including documents needing signatures could be done online.

In three separate communications, they were asked to have the cleaners phone 30 minutes before coming to accommodate needing to leave work and drive 25 minutes to give the crew access to the property. They promised to do so and arranged a block of time which would make leaving the job possible (using part of a lunch hour to minimize time away from office). Maids on a Mission will also work unattended and will lock up the property when finished; excellent!

Appointment Day: an administrator phoned from the main office to state that the crew were there, had been waiting more than a few minutes, and asking what the delay was. She appeared to know nothing of the previous instruction. Then, an emergency at office delayed departure even further. The office manager was the next to phone, stating that since this was meant to be an afternoon appointment, the crew would not be able to finish the job in the time allotted and before end of day. He arranged for a follow-up appointment which was soon after the missed date. But a $100 fee was tacked on so that the cleaners would not have gone an entire afternoon without being paid. This was understandable and cancellation fees are denoted in paperwork, but if not for ignoring specific instructions to phone when the team was on their way, there would have been no missed appointment. Was this instruction not written down somewhere?

The cleaners were prompt, arriving a few minutes early. They were friendly and kind, exhibiting impeccable customer service skills. Anything they were asked to do that Maids on a Mission does not perform they explained kindly and gently. They finished just short of the projected three-hour time. The place was spotless; no faults were found. Extra bonus: stovetop drip pans had been purchased and laid to the side: one of the team installed the pans although not asked to. She did not charge extra.

Once the deposit is debited, the payment method is on file and used to pay the balance. All the customer needs to do is sign off on the work performed. A tip to the cleaners can be added electronically while closing out so that there is no need to pay a cash tip.

Three and a half stars for Maids on a Mission. Their price is high, but the outstanding job their cleaners do along with the professionalism of the office staff and the principal owner made it worth paying. But an avalanche of emails and texts could be off putting to some customers.

MAIDS on a Mission did a fantastic job. Alex and Brittany were assgned assigned and they are very hardworking, dedicated and they truly enjoy their work. I am very happy

My experience was excellent from start to finish. I was assigned Vanessa who was personable as well professional. Vanessa’s cleaning service was top notch. My kitchen which is my favorite room looked brand new when finished; the floor and countertops were spic and span. Others surfaces such as the stovetop and inside the microwave looked amazing! I was really impressed! Vanessa’s work was exemplary and I understand that the same applies to most if not all of Maids on a Mission workers based on other reviews. And it was those reviews that led me to call. And I’m glad I did. Jason who was very informative set up my appointment . Speaking of informative, Vanessa did a write up to inform me about things she noticed and it was very helpful. I recommend this company wholeheartedly! And I look forward to working with regularly in the future.

Mariah V filled in last minute for my regular cleaner and she did an outstanding job. Maids on a mission is an excellent company staffed with wonderful people.

Tiff and her crew did an awesome job. Polite, punctual and thorough. My house is ready for a party! 🙏 Krystal was professional and thorough.

Angelique, Alexandria & Mari tackled our chaotic mess after a recent floor renovation.
Plus, our street has been under construction for over a year so the dust was extra heavy. Our two fur friends also shed a lot. By the time they were thru, everything shined.
Thank you for the great service.
Cyndy & Bob Fishman

Alex, Amanda, Saundra and Maribeth were amazing! Cleaned the house sparkling clean. Awesome job on New Year’s Eve!

We have our home cleaned weekly by MAIDS on a Mission. Our main clean tech is Mari when she is available. She is friendly, conscientious, and goes above and beyond to take care of our home.

Turquoise did a wonderful job. My home is sparkling clean. She even moved a few boxes for me. Made my bed, which I couldn't do and washed the bedding. I was sleeping on the couch until Turquoise did that. I appreciate everything she did for me.

Tiffany & Jay did an excellent job.they were very courteous and thorough and left our home looking great.

We were quite pleased with the job that Mari from Maids on a Mission did today for our monthly house cleaning. She arrived on time and worked super hard the entire time she was here, making sure she completed every task on her checklist. Thank you, Mari, for all you did for us!!

Amanda and Mari did an awesome job. Their work is so appreciated amidst decorating for Christmas and major bath & bedroom remodeling. They are terrific!

Morgan & Turquoise did an amazing job for my move-out cleaning today! I will be using Maids on a Mission again in the future.